1. REIKA CASTANEDA
15 Freeborn Crescent M1P 3T9
(647) 330-5778 or (416) 546-3275
rcastaneda1@myseneca.ca
OBJECTIVE
To obtain a fulltime position as a guest service agent, that will allow me to expand my knowledge in the hotel
industry, while using my excellent communication and interpersonal skills in customer service.
PERSONAL SKILLS
Exercised good judgment and leadership skills in both volunteer, school and work endeavors
Strong communication skills, both written and verbal
Ability to deal with people in a professional and courteous manner while maintaining confidentiality
Able to work flexibly in a fast paced environment with team members and multi-task
Knowledgeable with most advanced POS system, MS office, Excel and PowerPoint
Highly innovative, organized, goal-oriented, and driven to succeed
EDUCATION
Seneca College, Hospitality Management – Hotel and Restaurant Graduation in April 2017
Obtained Certificate of Certified Guest Service Professional
Obtained Certificate for Fine Dining Etiquette
Mary Ward Catholic Secondary School of Self Directed Learning Graduated 2014
Obtained Ontario Secondary School Diploma
Area of concentration in Health & Physical Education, and Arts & Drama
WORK EXPERIENCE AND ACTIVITIES
April 2015 – Present Mariposa Cruises Toronto Harbourfront
Food and Beverage Server/
June 2016 Bartender
Server duties:
Responsible for the safety and security of all passengers onboard
In charge of doing set up for event on the boat – weddings, parties, company events,
corporate meetings.
Polished all forks, knives, china mugs and dessert plates with efficiency
Accommodate 100-500 guests per day, providing exceptional customer service to all
Serve guests, and provide knowledge of products including food and beverage
Bus tables, and help clear the entire boat for quick turnover
Maintain a clean, sanitary and welcoming environment at all times
Bartender duties:
Count alcohol inventory, and weigh all liquor and wine before opening
Prepare garnishes such as limes, lemons, and finish all bar duties before shift starts
Serve guests who are seated by the bar
Make and serve all drinks that appear on chit efficiently
Do closing duties at the end of the day/night
2. Recount used alcohol, wine, and beer counts at the end of shift
Extreme memorization of all special mix served at Mariposa
March 2015 –Sept. 2016 Cineplex Entertainment VIP Markham ON
Lounge Server
Provide the highest quality of service to guests
In charge of opening and closing duties – setting up server station
In charge of keeping the VIP lounge neat and tidy
Serve food and beverage to VIP guests
Execute outstanding upselling for food and alcoholic drinks
Thorough memorization of products that are offered
Establish great customer relation
March 2013 –March 2015 McDonalds Restaurant North York ON
Team Member
Managed efficient service in the front counter and till/ cash operations
Build rapport with other staff and supervisors in managing the kitchen where initiative,
leadership and communication skills where exercised
Practiced multi-tasking in handling Drive Thru First and Second Window
Expedited meals in a timely manner
Managed daily food distribution with efficient storage of products
Exercised work safety and proper usage of materials
Established great customer relations
Detailed memorization of products and procedure
Organized schedule for maintaining cleanliness in the workstation
2012- 2014 Member of Student Council at Mary Ward C.S.S
Grade11 to 12 Representative
Recruited students for different class activities
Managed minutes per meetings and wrote a report to supervising staff
Organized and planned school events while coordinating with other student staff
Acted as spokesperson for the needs of the student body
2011 - 2013 Member of the Varsity Girls Rugby Team
2014 TeamManager of the Boys Softball Team
Fundraiser Events;Front Desk Color Me Rad, Toronto Zoo Oasis Run, Leukemia & Lymphoma Society of
Canada
REFERENCE AVAILABLE UPON REQUEST
