1. PERSONAL SUMMARY
Well presented withexceptional customer service skills, and the abilityto provide an
effective receptionandswitchboardservice. Experienced in working under pressure in
a quickplacedfast moving environment andable to receive guests onarrival ina
friendly, helpful andapproachable manner.
Able to be a integral member of a administrative andclericalteam, andcan
followinstructions and alsohave a willingness to learn. Currentlylooking for a
suitable receptionist;cashier or administrationpositionwitha progressive company.
WORK EXPERIENCE
BBQChicken Restaurant
Molito Alabang, Muntinlupa City Philippines
RECEPTIONIST CUM CASHIER & DINING CREW
June 2012 – July 2015
Duties:
 Ensure for sending the dailysalesreport ontime andhandlingthe Pettycashof
the restaurant.
 Responsible to checkthe schedule of the staff and send it to our accounting
supervisor everypayroll.
 Be familiar with all menu-pricing soas to ensure all F&B charges are correctly
chargedandamount collectedas per the bill.
 Responsible for the cashfloats andanyshortage andoverage will have to be
reportedinthe cashiers’ report. Inrespect of shortage, we will have to bear the
responsibilityunless a satisfactoryexplanationis given and inrespect of overage,
we will have to break in the amount.
 Receivedreservations for tables and event andensure that tablesare set before
customer’s arrival
 Manage the front deskbyreceivingincoming calls to take the customer’s order
for delivery
 Inform guests about the availabilityof tablesand direct themto the tables.
 Ensure that clients make payment for servicesbefore theyexit the restaurant
 Keep clear records of payments receivedandmake detailednotesof balance
payments
 Check restaurant’s emails andrespondto them accordingly;draw the attentionof
management to certain mails whennecessaryCommunicate withother staff, such
as dinners, informing them ofclients’ bookings, needs andcomplaints.
Eagle Point Resort
Brgy. Bagalangit Mabini Batangas
RECEPTIONIST
February 2011- March 2012
Duties:
 Receivedguests onarrival witha friendlymanner
PERSONAL DETAILS
Date of Birth:March 20, 1991
Birth Place: Naujan, OrientalMindoro
Philippines
Age:24
Gender:Female
Nationality:Filipino
Status:Single
Languages:EnglishandTagalog
AREAS OF EXPERTISE
Microsoft Office
Administration
ReceptionSkills
FillingSystem
PERSONAL SKILLS
Friendly
Customer Care
Independent
Food and Beverage Services
Proper Guest Relations
Telephone Operations
Time Keeping
Sales Report
Inventory
JANE CARYLLE M. ALCANTARA
Al Badaa,Satwa Dubai U.A.E.
Mobile: 0564 870 124
Email:ajanecarylle@yahoo.com
PassportNumber: EC2538765
Visa Status: VisitVisa

2.  Entered complete detailsintothe computer
 Efficientlydeal with check-inand check-out of guests
 Deal withadvancedreservations, took bookings andfulfilledparticular
requirements
 Posted all transactions to make sure that allbillsare kept up-to-date
 Preparedthe cash for bank deliveryandensuredthat all floats are accurate at
the end ofshift
KEY SKILLS AND COMPETENCIES
Excellent telephone manner.
Can offer warm & friendlygreeting visitors.
Ensuring a efficient running andoperation ofthe ReceptionDesk.
Good organizationandprioritizationskills.
Self motivated, proactive & hardworking.
Abilityto listenandanticipate.
Knowledgeable Microsoft Word, Excel, Email & Internet.
ACADEMIC & QUALIFICATIONS
Bachelor of Science in Hotel and Restaurant Management
University of Batangas
Batangas City
S.Y. 2007 – 2011
ON JOB TRAINING
Eagle Point Resort
Brgy. Bagalangit Mabini Batangas
April 6, 2009 – May 17, 2009
Sunrise Holiday Mansion
Resort/Hotel
Royale Tagaytay Estates, Alfonso, Cavite
November 15, 2010 – January 9, 2011
SEMINARS ATTENDED
Trends and Issues in the Hospitality Industry
University of Batangas Gymnasium
November 25, 2009
Wines and Beverages: Sustaining Tourism Boost
Hotel Ponte Fino, Batangas City
September 10, 2009
Heritage Preservation:
Finding the Fit between Community Culture and Tourism
Chez Amis Reception Hall
September 19, 2008
Seminar on Tourism Situation in Baguio
Supreme Hotel, Baguio City
March 1, 2008
Front Office and Housekeeping Operation
Traders Shangri- La Hotel Manila
September 14, 2007
The Hidden Assets of Food: Spicing Up Life
SM Entertainment Plaza, Batangas City
September 18, 2007
Jane Carylle M. Alcantara
APPLICANT