1. Erica Barrow
1186 N Grove Ave ♦ Upland, Ca. 91786
(720)249-6140 ♦ erica_barrow11@icloud.com
SUMMARY: Resourceful and multi-talented hotel crew member able to work in diverse
areas. Personable and friendly with guests and colleagues alike.
Professional background includes over 5 years in hospitality and an additional 5 years in
restaurant and bar management.
WORK EXPERIENCE:
August 2011 - November 2016 ​The Westin Hotel Denver, Co.
​Bartender/Banquet Server
Banquet Bartender/Banquet Coffee Breaks/Barista
● Prepare drink orders for guests according to specified recipes using measuring systems.
● Ordered all requisitions for beer/liquor and supplies.
● Generate bills according to orders and operate Micros system for bill collection.
● Obtain assigned bank and ensure accuracy of monies, obtaining change required for
expected business level and keeping bank secure at all times.
● Serve food and beverage items to guests and fulfill requests for guests with allergies
and/or dietary needs.
● Set up banquet rooms by ensuring that buffet tables and guest tables and chairs are
properly dusted, cleaned and clothed.
● Place dishware and flatware on tables in an aesthetic manner,
● Assist in the setup of buffet table by ensuring that food items are properly placed and that
any dish that has run out is refilled promptly.
● Effectively provide guests with information on different types of coffee blends and their
ingredients.
April 2008-June 2011 The Bank Bar and Grill Denver, Co.
​Assistant Manager
● Responsible for scheduling, product ordering, inventory and maintaining relationships
with vendors.
● Interviewed, hired and trained employees.
● Regularly updated computer systems with new pricing and food specials.
● Performed checkouts with servers and bartenders to ensure that all tickets were accounted
for.
● Enforce sanitary practices for food handling, general cleanliness and maintenance of
kitchen and dining areas.
August 2006-March 2008​ The Blue Line Bar and Grill Denver, Co.
Assistant Manager/Bartender

2. ● Analyze, plan and organize marketing events and promotional plans accordingly.
● Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques
and guest interactions.
SKILLS:
● Customer Driven: Sees business through the eyes of customers; creates an environment
where excellent customer service is the norm
● Gets Things Done: Creates a sense of urgency; gets results despite a large workload,
competing demands and a fast-paced environment
● Communicates Effectively: Creates open channels of communication; adapts messages to
fit audience; keeps others well informed; listens carefully to input and feedback;
expresses ideas clearly and concisely
● Stress Tolerance: Maintains a high volume, high quality work load under demanding
conditions (e.g., time constraint, angry customers, noisy environment).
● Adaptability: Quickly learns new skills, procedures/policies as necessary; responds
appropriately to changing work demands; moves easily to new and complex tasks
● Computer Skills: Microsoft Word, Excel, Maitre’D, Maestro, Lightspeed and Micros.
EDUCATION:
University of Colorado Boulder, Co.
● BS in Business Administration-2001
References Available Upon Request