1. SHANA ATKINS
2249 Nancy Lee Avenue
Lebanon,PA 17042
Slpsweets@yahoo.com
717-679-0422
SKILLS & ABILITIES I have worked in customer service for over 10 years. I enjoy working with the public and am
passionate in helping others.Ihave outstanding customer service skills and have learned how to
deal with all types of individuals,highlyorganized with greatattention to detail, and I am
professional with a strong work ethic. My computer skills include: typing speed of 70 words per
minute,working on excel and making spread sheets,documenting information,and
troubleshooting errors.On a daily basis Italk to customers on a multi-line phone.
EXPERIENCE WAITRESS AND HOSTESS AT COUNTRY FARE RESTAURANT IN PALMYRA, PA
2001-2005
I would greet customers as theywould enter and leave the restaurant, waiton tables,took cash
transactions,cleaned and did weeklychores.
CUSTOMER SERVICE REPRESENTATIVE AT ANNVILLE-CLEONA VETERINARY
ASSOCIATES, INC.
2005-PRESENT
I prepare paperwork for the days appointments and surgeries,answer phone calls and assistin
whatever the customer mayneed in a timelymatter, make spreadsheets for dailydeposits,
sorting and distributing mail,typing newsletters and documents for the doctors ,taking payment
transactions,prepare medications for patients,assistin team -building exercises and organize
monthlymeetings,helping customers to the bestof my ability in whatever they may need, and
cleaning the facility on a daily basis.
EDUCATION ANNVILLE-CLEONA HIGHSCHOOL AND LEBANON COUNTY CAREER AND
TECHNOLOGY CENTER, GRADUATING IN 2005
REFERENCES DEBORAH ATKINS
ATKINS CLAN TRANSPORTATION
717-274-2779
SUZIE MAULFAIR
FORMER CO-WORKER
1-253-486-9292
ASHLEY MOLL
FORMER CO-WORKER
717-269-9964