1. PIMPHAN SAROBON
11800 SunsetHillsRd,Apt#1223, Reston,VA 20190|c:(703)901-3784|Email:psarobon@yahoo.com
Qualifications Profile
Highlyself-motivated,well organizedanddetail orientedprofessional individual seekingan
Administrative assistantwithgrowthcompany. Offering12+yearsof’-hands-oncustomerservice
experience inprovidinghighqualitymanagerial support,inventorymanagementandinhouse
coordination.
 12+ yearsextensive customerservice experience indifferentrolessuchasthe restaurant,
airline,hotel,salonandfashionindustries.
 Passionate aboutworkingwithdiversecultures.Strongcommunicationskills:trilingual-
proficientinoral andwrittenEnglish,FrenchandThai.
 Goal-Orientedandcustomerfocusedwithgoodattentiontodetail,andstrongpublicrelations
and customerskills.
 Highlyflexible andable torespondtodiverse andchangingrequestsusingstrongmulti-tasking
and organizationskills.
 Calmand patientunderpressure;ability tomeetchangesinadynamicworkenvironment.
 Proventrack recordof accuratelycompletingresearch,reporting,informationmanagementand
marketing-supportactivitieswith-indemandingtime frames.
 Dedicated,disciplinedandcommittedtoachieve utmost customersatisfaction.
 Handlingof customercomplaintsinaprofessionalmanner.
 Outstandinginterpersonal,customerservice,leadership,andorganizationskills;Ithrive within
detail-oriented,deadline-drivenenvironments.
 Leadershipskillswithproven trackrecordof takinginitiative andgoodjudgement.
 Strongteam player,honest,withgreattime managementskills.
 Experience inhandlingfinancial transactionsincludingbalancing.
 Abilitytotype accuratelyata rate 75 WPM.
 ProficientinMicrosoftOffice Suite (Word,Excel,Outlook,PowerPoint)andmanaging,arranging,
and coordinatingexecutive calendars,travel,contacts,conferencebridges,appointmentsand
luncheons/events.
Professional Experience
Air France, Dulles, VA
Passenger Service Agent, 09/2014-Present
 Greetedandchecked-inairline passengersandcheckedtheirdocumentsforinternational
departures.
 Completedpre-boardcheckingproceduresbeforepassengers andflightcrew boardedthe
plane.
 Assignedtransportof special needspassengers includingthe disabled-parentswithinfants,
seniorcitizen,etc.
 Managed the unclaimedbaggage.
 Coordinatedtimelydeliveryof baggage withgroundhandlers.
 Responsible formonitoringarrival departuresandmakingpublicannouncementsinthatregard.
 Rescheduledpassengerswithflightinterruptions.
 Processedticketsale transactions,baggage feesandupgradedtickets.
 Coordinatedpassengerswithotherairlinesdue tooverbookingorcancellations.

2.  Arrangedforhotels,mealsandgroundtransportation.
 Assistedthe loungesstaffsinpamperingandprovidinggroundamenitiesforguests.
 Knowthe facilitiesandservicesof the lounge toaidguestsuse of themtotheirsatisfaction.
 Ensure the lounge amenitiesare fullyserviceable andstockedtoservice anticipatedlounge
guestsat any giventime,astheycouldbe servingmultipleflights.
Swiss port Usa, Inc., Dulles, VA
Passenger Service Agent, 06/2014-Present
 Checkedinpassengeratthe ticketcounteranddistributedboardingpasses.
 Acceptedbaggage forcheck in,and collectedbaggage charges.
 UtilizedPA systemstoannounce changestolandinganddepartures.
 Handleddamage orlossbaggage causedby delayof passengers.
 Performedbaggage handlingproceduressuchaspaperwork anddocumentation.
 Assistedcustomerswithspecial needs.
 Maintainedafriendly,positive attitudewhendealingwithdistressedpassengers.
 Coordinatedwithvendorsregardingflightsupportservices.
Aerotek Inc., FairFax, VA
Passenger Service Agent, 06/2013-09/2014
 Checked-inpassengerbaggage.
 Verifiedpassengerdeparturedocuments.
 Taggedbaggage and route to appropriate andprovidedflightpolicyandservice.
 Expeditedlate passengerstogetto theirgate intime.
 Assistedpassengersonarrivinginternational flight.
 Facilitatedcommunicationbetweenvariouspersonnel.
Mussel Bar and Grille, Arlington VA and Bethesda, MD
Waitress and Bartender, 08/2013-present and 08/2010-08/2013
 Greetedguests,tookordersforfoodandbeverages.
 Explainedthe variousdishesonthe menutopatronsand made menurecommendationsif
asked.
 Ensure simultaneouspreparationsof all ordersfora single table andservinginaprofessional
manner.
 Take necessaryactionto resolve anycomplaints.
 Responsible fordevelopingmarketingprogramstoattract attention toactivitiesandevents.
 Responsible formakingsure thatthe bar wasalwaysproperlystocked.
 Responsible formakingsure thatall cashregisterdrawerssatisfiedbythe time nightwasover.
Westin Reston Height Hotel, Reston, VA
Front Desk Agent, 05/2010-09/2010
 Respondedtoguestinquiresinatimelyfriendlyandefficientmanner.
 Ensureda highlevel of knowledgeof the hotel,including,butnotlimitedto,directions,hoursof
outletoperation,hotelservices,hotel events,local communityeventsand attractions.
 Answeredmultiple phonelinesandtransferstoappropriate departmentsorguests.
 Recognizedof myabilitytohandle,andresolve confrontational situationsandfortakingaction
regardingguestcomplaints.
 Ensuredall creditcards and cash fundsare balancedthroughoutthe shift.

3.  Communicatedwithhousekeepingstaff inregardstolate checkouts, extendstay,appearance
of suite issuesandconcern.
Atelier8 Inc., Potomac, MD
Personal Assistant, 01/2008-04/2010
 Providedadministrative support toVice Presidentof Alfa8insecretary’sabsence inareasof
calendarmanagementanddocumentpreparation.
 Handledincomingcallsandoutgoingcorrespondence,includingmail,email andfaxes.
 Typeddocuments,uploadedwebsites,andcompiledinformationformeetings.
 Purchasedandmaintainedoffice-supplyinventories,andwascareful toadhere to budgeting
practices.
 Coordinatedovernighttravel arrangementsandaccommodations.
 Organizedpersonal andprofessional calendarsandsuppliedremindersof meetings andevents.
 Responsible forkeepinguponfashionnewsandcreatingsummarieseachweekfor
management.
 Assistedagentsinvarioustasks,includingschedulingof appointmentsandcommunicatingwith
representedtalentonprofessional matters.
 Assistedagentsinselectionof modelsforartand printmediaads.
 Promotingmodelstopotentialclients.
The Empress Chiang Mai Hotel
Guest Service Agent, 04/2003-11/2003
 Answeredinquirespertainingtohotel servicesguestregistrationandtravel directionsandmade
recommendations.
 Coordinatedsale andplanningforweddingpartiesandevents.
 Recordedguestcommentsorcomplaintsreferringcustomerstomanagersasnecessary.
 Advisedhousekeepingstaff whenroomshave beenvacatedandare readyforcleaning.
 Arranged forshuttle servicesandassistedwithotherguesttransportneeds.
Awards
Receivedthe EmiratesRecognitionAwardforthe monthof May and December2015, Dulles,VA.
Educational Background
 VA Salesperson60credit-hourPre-LicensingCourse, MoseleyReal Estate Schools, Reston,VA,
08/2016.
 IntroductiontoHandguns,SilverEagle Group,Ashburn,VA,07/2015.
 Arlington,TamCertified,The Professional BartendingSchool of Arlington,VA,02/2013.
 The Mixologyclass,The BartenderCourse School, Bangkok,Thailand,01/2013.
 InteriorDesignProgram,MontgomeryCollege,Rockville,MD,05/2008.
 EnglishLanguage course,NorthernVirginiaCommunityCollege,Sterling,VA,06/2004-06/2007
 InflightEXJTrainingExpressJetAirlines,Houston,TX,10/2007.
 FlightAttendantPreparationCourse,Airline InflightResources,Orlando,FL,11/2006.
 Bachelorof Art in FrenchLanguage,FrenchLiterature withminorMassCommunicationin
FacultyHumanities,ChiangMai,Thailand,05/1999-03/2003.
References Furnished upon request