1. K R I S T E N A. W A L L A C E
323 Buck Street
Bangor, ME 04401
207-299-4434
kristenwallace74@gmail.com
A T T R I B U T E S
ADAPTABLE
CONGENIAL
ORGANIZED
PROMPT
PROFESSIONAL
DECISIVE
CREATIVE
COLLABORATIVE
DETAILED
DILIGENT
CONSCIENTIOUS
LEADER
ENTHUSIASTIC
INNOVATIVE
COMPETENT
August 2011 – Present
Darling’s, Service Business Development Center Supervisor
96 Parkway South, Unit 1
Brewer, ME 04412
• Responsible for over-seeing the service appointment schedule for 5 Darling’s locations
• Supervise a staff of 5 employees
• Maintain open and effective communication with service managers and team service managers
to ensure proper handling of customers and proper loading of the schedules
• Set monthly goals for BDC staff
• Motivate and encourage staff to complete and surpass goals
• Conflict management/resolution with customers and employees
• Perform monthly and annual employee reviews
• Guide and provide resources for the members of the BDC staff to grow within Darling’s
• Train new associates with service procedures
• Complete various online trainings on products and services we use and/or sell
• Stay current with ongoing service trainings for customer and employee satisfaction
• Reach out to existing customers via phone to ensure they were happy with our services
• Look for creative ways to solve customer concerns in a way that is mutually beneficial to the
customer and to Darling’s
• Confirm customer appointments via phone and email
• Call customers to advise special ordered parts have arrived
• Participate in events to promote Darling’s in a positive light in the community
• Organize events to educate and promote Darling’s
• Develop new promotion and marketing ideas to bring in new customers, retain current
customers and bring back lost customers
• Write emails, memos, and letters for the owners and/or the Human Resources Department
• Look for opportunities for professional growth on a consistent basis
• Work in close conjunction with owners and managers to ensure Darling’s business goals are met
and maintained
• Adhere to company policies
• Other duties as assigned
E X P E R I E N C E
E D U C A T I O N
BACHELOR OF SCIENCE:
SECONDARY EDUCATION:
ENGLISH
University of Maine at Farmington
Degree received: 1996
November 2010 – August 2011
Bangor Daily News, Multi-Media Advertising Sales Representative
491 Main Street
Bangor, ME 04401
• Reached out to new and existing advertising client base via phone, email or in-person to sell
advertising space in print and online
• Worked closely with the in-house graphics department to create ads
• Created unique perspectives to pitch to convince clients why an ad in a specific publication
would be of benefit to his/her business
• Worked from feeble beginnings to building up a steady source-stream of businesses who
participated in Maine’s Daily Deal
• Participated in, and acquired the majority of advertisements sales for, the inaugural edition
of Marry ME magazine
• Sold print space in special edition publications to various businesses
• Adhered to company policies
• Other duties as were assigned

2. E X P E R I E N C E – c o n t i n u e d
Wallace -- 2
July 1999 – October 2010
US Cellular, Retail Wireless Consultant
403 Wilson St.
Brewer, ME 04412
• Acquired new customers in creative ways, both businesses and individuals
• Retained existing customers and made them feel appreciated for their loyalty
• Customer service: resolved billing issues, assisted customers with reading their bills, rate
plan analysis, trouble-shot phone issues, assisted customers with filing insurance claims,
came up with unique ways to address customers’ concerns, showed the value of the
products and services we offered
• Trained new associates
• Scheduling
• Conference calls
• Completed various trainings online
• Conflict management/resolution with customers and employees
• Answered phones in a professional manner
• Reached out to existing customers via phone to ensure they were happy with our
products and services
• Reached out to businesses to acquire their business
• Performed temporary management duties
• Adhered to company policies
• Other duties as were assigned
August 1996 – June 1999
New Hampshire Technical Institute, Residence Director
31 College Drive
Concord, NH 03301
• Managed a team of 5 student Residence Assistants
• Conducted weekly staff meetings
• Created and maintained schedules
• Oversaw a residence hall of 300 students
• Held disciplinary meetings with students when policies were violated
• Worked in conjunction with Student Life to ensure students’ safety, health and
educational welfare
• Worked in conjunction with facility maintenance to ensure the safety and
cleanliness of residence hall was maintained
• Worked in conjunction with campus police to ensure the school’s policies were
upheld
• Worked with Campus Activity Board to coordinate activities on campus
• Performed other duties as assigned
R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T.
C E R T I F I C A T I O N S
& A F F I L I A T I O N S
1999 – Present:
United Way of Eastern Maine
Proud supporter and occasional volunteer
- Continuous donor
- United Way Kick-Off Participant
- Annual Awards Recognition
2009 – Present:
Bangor Region Chamber of Commerce,
member affiliated via US Cellular,
Darling’s and Literacy Volunteers of Bangor
- Business After-Hours
- Chamber Breakfasts
- Women & Leadership Luncheons
- Marketing seminars as presented
by Pulse Marketing
2011 – 2012:
Business Networking International (BNI),
member representing Darling’s Service
2012 – Present:
BNI substitute for Darling’s employees
- Lunch group
- Breakfast group
- BNI Certifications and pod-casts
on effective networking
2012 -- 2013:
Bangor Dog Park Committee Member
- “Dog Days of Summer”
- Silent Auction/Spaghetti Dinner
- Sought donations from local
businesses
2013 – Present:
Literacy Volunteers of Bangor; Vice
President, Board of Directors Member,
Resource and Development Committee,
Volunteer tutor
- Literacy Tea 2014, 2015 and 2016,
with increased donations and
sponsorships year-over-year
- Tutor Training and Toolkit
- Motorcycle Ride for Literacy
- Annual Appeals
- Donor Appreciation Event
- Annual Celebration
(for students and student/tutor pairs)
2015 – Present:
Twin City Riot Football Team
- Treasurer, Twin City Riot
- Past Executive Director, Twin City Riot
- Acquisition of Articles of
Incorporation
from the State of Maine
- Granted 501(c)(3), non-exempt,
non-profit status from the IRS
- Wrote TCR Bylaws, Rules &
Regulations, sponsorship packet and
the like
2015:
Grant Writing A-Z
Northern Maine Community College
online course completed
- Completed ten week course on