1. SUSAN I. OSOWIECKI
58 Woods Hollow Rd., West Suffield, CT 06093 860-836-6515 osow1098@yahoo.com
PROFESSIONAL SUMMARY
Management Professional with 20+ years’ experience in public relations, operations management, and
employee supervision. Skilled at increasing public awareness of company products and services through
marketing of promotions and community involvement. Experienced with hiring, new employee training,
and company finance and budgeting.
PROFESSIONAL EXPERIENCE
East Coast Springfield Development, Springfield, MA June 2014- Current
Facilities Manager
• Responsible for the monitoring of all essential building systems to assure systems are operating
correctly and efficiently. Such systems include: electrical, mechanical, security, elevator, fire
suppression and plumbing, heating and air conditioning systems.
• Manage and prioritize maintenance and repair needs and work with vendors to coordinate
maintenance and repair when outsourcing is necessary.
• Oversee selection and ongoing contracts with outside vendors for regular maintenance issues
such
as snow removal, waste management, and landscaping services.
• Communicate with Manager about emerging maintenance issues in a timely fashion.
• Coordinates all required building inspections.
• Complete and maintain necessary documentation and reports for compliance.
• Develop and maintain storage and updating of all warranties in effect.
• Requisitions necessary tools, equipment, and building and maintenance supplies.
• Establish and maintain positive relationships with vendors, contractors, engineers and employees.
360 Federal Credit Union, Windsor Locks, CT Oct. 1999-Jan. 2014
Teller, Assistant Branch Manager, Branch Manager
• Managed sales and overall branch operations, including directing and supervising activities of
branch personnel.
• Hired and trained new employees, ensuring they were up to date with new data and courses
trainings and completed employee performance appraisals.
• Developed and implemented community involvement program to increase participation in local
charities including organizing fundraisers and other activities.
• Acquired new branch business and membership growth by marketing branch promotions and
actively participating in local community events to increase public awareness.
• Developed and implemented teller incentive program for tellers who met and exceeded goals.
• Generated and completed loan applications, from processing, approving and closing consumer
loans and Visa credit cards.
• Increased branch loan volume each year by 10% - 15% since 2009.
• Generated real estate loan applications and conducted home equity closings in branch.
• Conducted training sessions to improve branch efficiency and member satisfaction.
• Developed, implemented, and managed a detailed business plan using total team involvement and
participated in establishing team sales and service goals.
• Responsible for overall communication with the team to ensure that clear and consistent
information is relayed to staff on a timely basis.

2. • Ensured the prevention of fraudulent activities through adherence to credit union policies and
procedures.
• Built strong internal/external relationships through ownership of problem solving and follow
through.
JCPenny Portrait Studio/Lifetouch, Enfield, CT Oct. 1994-Oct. 1999
Sales Associate, Manager
• Managed day-to-day operations of portrait studio, including scheduling clients, creating and
maintaining a budget for studio expenses, and overseeing equipment maintenance and repair.
• Supervised all hiring and training of new staff, oversaw staff development to meet and exceed
sales and customer service goals.
• Focused on improving customer service ratings to create a loyal client base.
TRAINING & CERTIFICATIONS
National Seminars, Cromwell, CT Aug. 2012
Communicating with Confidence, Credibility, & Influence
SkillPath Seminars, Windsor Locks, CT Feb. 2012
Fundamentals of Successful Project Management
Fred Pryor Seminars, Cromwell, CT Mar. 2012
Coaching Skills for Managers and Supervisors
Ascensus, Inc., Windsor Locks, CT Mar. 2013
IRA Essentials
Asnuntuck Community College, Enfield, CT Sept. 2000
Management Coursework
Proficient in Microsoft Office, Blue Point, Summit, Digital Dialogue, Meridian Link
ACHIEVEMENTS
• Top Referral Winner for Investment Center: Dec. 2012
• Employee of the Quarter: Spring 2003 & Fall 2010
• MS Society Top Company Team Fundraiser several years
• Company Team Captain for MS Walk: April 2002 - April 2013/Raised over $20,000
References
Karen Birch John Lorusso
Phone: (781) 306-3055 Phone: (781) 306-3217
Email: kbirch@agero.com Email: jlorusso@agero.com
Mairead Togneri Rosanne Waananen
Phone: (951) 553-0462 Phone: (860) 539-4881
Email: M1Q7@yahoo.com Email: rwaananen@cox.net