1. Taylor C. Anderson
7 Duval Ct., Bolingbrook, IL 60490 • tc.anders@yahoo.com • (630) 205-4541
EDUCATION
The University of Iowa, Iowa City, IA May 2011
B.A. Communication Studies CUM GPA: 3.2/4.0
Minor: Human Relations GPA: 3.8/4.0
INTERNSHIP EXPERIENCE
Retail Management Intern May 2010-September 2010
Nordstrom, Oakbrook, IL
• Set and achieved personal sales goals and supported the goals of the sales team
• Worked with the Sales Manager to identify target sales audience to increase revenue and assisted in accomplishing an overall
department sales increase of 10%
• Built lasting relationships with customers and contacted them to follow up on purchases, suggested new merchandise,
and invited them to upcoming events
• Educated customers on product attributes and latest fashions and provided honest and confident feedback to customers
regarding merchandise and their lifestyles
• Greeted customers in a timely, professional and engaging manner and opened new Rewards accounts to build customer relationships
Peer Advisor Intern January 2010-
September 2010 Pomerantz Career Center, Iowa City, IA
• Presented information on Pomerantz Career Center programs, services and resources to groups of 50+
• Guided students with job and internship searches as well as provided interview tips and resources for exploring occupations
• Reviewed and edited 30+ student resumes and cover letters and refined counseling, public relations and customer service skills daily
• Assisted and greeted employers visiting The University of Iowa
CUSTOMER SERVICE EXPERIENCE
Sales Associate November 2010- Current
Nordstrom, Oakbrook, IL
• Greeted more than 100 customers per day in a timely, professional and engaging manner while providing assistance
to achieve a high level of customer satisfaction
• Demonstrated products in an effort to achieve maximum sales target and earn higher revenue and stocked daily inventory of more than
500 boxes of shoes and accessories each day
• Practiced sales techniques of “cross-selling” to improve stores merchandise turnover and utilized personal book to build relationships
Office Assistant May 2009 - August 2009
AIMCO, Westmont, IL
• Answered phones and assisted customers in an efficient manner and ensured all customer expectations were
met and that all the requested work was completed to the customer’s satisfaction
• Provided customer communication and followed up to maintenance service that was performed in the customer’s apartment home
• Prepared documents for file system and property audits in an effort to achieve 100% compliance
LEADERSHIP/ RECRUITING EXPERIENCE
Volunteer Recruitment, The University of Iowa, Iowa City
• Recruited peers to join organization and participate in adopting a soldier: AnySoldier and Haiti Relief Fund
• Presented information to the Career Leadership Academy and persuaded 30+ students to participate in joining an organization
• Worked in a group setting and displayed necessary teambuilding and group dynamics skills
Career Leadership Academy, The University of Iowa, Iowa City, IA
• Four semester academic program focused on developing leadership and employment skills
• Strengthened communication, teamwork, interpersonal, and presentation skills
• Participated in career exploration, networking, and leadership development activities
Peer Mentor, The University of Iowa, Iowa City, IA
• Provided guidance, support, and advice for students in a classroom setting while building rapport with students
• Ensured a conducive learning environment for students and addressed student issues and concerns
• Presented knowledge and practiced skills to a class of 60+ students and staff members
SOFTWARE SKILLS
