1. Trish Nguyen
Mobile: 0479 109 317
Email: trishvnt@gmail.com
Career Objective
To secure an exciting and challenging position in Banking Finance, utilise my skills and experience to perform at
my best of my abilities whilst employing the company values and ethic to continue to improve and develop in
career advancement where rewards and recognitions are acknowledged through dedication to hard work and
professionalism.
Education
• Diploma of Commerce – Year of completion 2008
o Melbourne Institute of Business and Technology, Burwood, Vic.
• Bachelor of Commerce - Undergraduate - Year of completion 2011
o Deakin University - Burwood, Vic.
Majors: Finance and Management
Minor: Marketing
Employment and Experience
June 2015 – Current
Mobile lender– Specialist Retail Distribution- Premier and Mobile banking, Commonwealth bank
Australia
Daily duties
• Proactively grow the Mobile Banking portfolio by developing and maintaining internal and
external referral sources through a variety of channels
• Build personal brand and network in your local community
• Deliver exceptional customer service whilst reaching business development and sales
targets
• Manage the end-to-end lending process seamlessly for your customers
• Meet with your customers at a time and place convenient to them
March 2014 – June 2015
Business Banking Specialist – Retail banking, Commonwealth bank Australia
Daily duties
• Providing support to retail banking at branch level and local business banking by being the
middle connection
• Complete compliance by adhering to the Bank's processes and procedures; including the
accurate reconciliation of transactions and reviewing customers' financial position to
accurately assess risk.
• Deliver excellent customer service by interacting with business customers at the branch,
enquiring about and responding to their complex and diverse needs.
• Responsibility for Small Business results in your branch; including monitoring reporting,
planning focused activity and coaching branch colleagues.
• Educate customers and colleagues on our Small Business technology offerings
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2. • Be well connected to small business owners in the community and able to generate business
leads.
• Proactively identify products and services required by a business customer and develop
relationships by phone and in person.
• Understand business drivers and life stages to match product/service offerings accordingly.
• Provide Branch Support by showing initiative and performing the role of Business banking
Specialist and be the go to person for all Business Banking related matters as the first point
contact
• Cover the sales cycle, including building a pipeline and cross-selling, as well as proactively
pursue sales via prospecting, outbound calling and lead generation.
June 2013 – March 2015
Customer Service Specialist – Retail banking, Commonwealth bank Australia
Daily duties
• Customer service and sale representative
• Assist client with banking needs by offering banking products and services
• Refer clients to partner specialist Financial planning, Lender and Business banker
• Provide administration support to management
June 2012 – June 2013
Customer Service Representative/ Teller –Retail banking, Commonwealth Bank Australia
Daily duties
• Customer service and sale representative
• Cash management and cash handling
• General correspondence, Fax, Email, Telephone, Process Payments transactions
• Office administrative
• Resolve discrepancies and errors.
April 2008 – May 2011
Store Manager Assistant – Australia Post Office & Houston Licensed PO
Daily duties
• Prepare weekly analyst report on sale transactions, tax invoice, and orders.
• Reconciling payments received & End of month activities
• Coordinating stock returns
• Implement processes and procedures change
• Maintaining stock integrity
Specific Skills
• Lending, Credit, Strong retail lending experience with the ability to identify and anticipate
customers' financial needs
• Reliable, punctual and self-motivated, effective and efficient team player
• Problem solving, highly organized and able to multi-task
• Flexible, willing and customer focussed approach
• Hunger, motivation and drive to succeed
• Excellent communication, presentation and organisational skills
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3. • Established referral network
Computer Applications
• Proficiency in Microsoft Office applications (Word, Excel, Access, Outlook and PowerPoint)
• Familiar with Australia Post Office System3 (EPOS).
• Basic background in QuickBooks, MYOB, EPOS
• Banking program, software and system
References
To be provided as per request.
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