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Hayley J Upshur's Resume OCT
- 1. Hayley J. Upshur 17410Heim Road, Chelsea, MI. 48118 517-993-7673; hupshur@emich.edu SUMMARY OF SKILLS • 6+ years’ experience of successfully managing and training staff • Collaborate in both teams and individually to produce excellent work while meeting all deadlines and sales quotas • 7+ years’ experience in planning and coordinating events and projects • Expertise in retaining and growing customer and clientele through outstanding customer service and product knowledge • 10+ years’ experience in business administration EXPERIENCE • Student Intern, Reconsider, Ypsilanti, MI • 10/2012 - 01/2013 • Researched and developed two new streams of revenue for the year 2013 • Developed a membership program as well as new product lines • Established a business plan for increasing revenue and customer retention • Attained reliable communication with team members, the CEO and COO as well as our professor via email, phone, written, and oral • Completed an oral presentation for administrative team members at the College of Business WORK HISTORY • Owner & Freelance Makeup Artist, Chelsea, MI. • 7/2011 – Present • Schedule consultations and organize bookings for all clientele • Schedule meetings on my services with salon owners and their staff • Order and purchase all materials needed for the business • Maintain all files updated and accurate for taxation • Market my brand nationally by keeping my site updated and current • Apply makeup to bridal parties of up to 10 • Schedule and complete trial makeup for brides • Educate teens, first time makeup users, etc. on all makeup application techniques and products • Customer Service, Bill’s Beer Garden, Ann Arbor, MI. • 04/2016 – Current • Assist guests with menu knowledge • Guide guests through the garden and the sales process • Open the bar and prepare it for business • Prep and stock everything in the bar • Organize and arrange everything for easy access and time efficiency • Close the bar and prepare it for the next opening • Sales Advisor, Mercedes-Benz, Ann Arbor, MI. • 09/2015 - 02/2016 • Assisted customers throughout the entire process of their vehicle purchase • Cultivated relationships with new customers to achieve sales objectives and provide insight into new products, features, and options • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager • Follow up on internet leads regarding new and pre-owned vehicle availability, price, and options • Maintain contact with customers via email, phone calls, and regular updates on promotional offers • Manager, Cleary’s Irish Pub, Chelsea, MI.
- 2. • 10/2010 –08/2015 • Persistent and driven, able to multi task and finish all tasks in a timely manner • Attain several regular customers and meet daily sales goals of $1500+ • Manager for a staff of 10+ employees which includes both front and back of house • Excellent knowledge on all products and POS system • Train new employees on all aspects of the menu and restaurant including the culture and practices • Product Consultant, Sephora, Ann Arbor, MI. • 03/2014 – 07/27/2014 • Assisted with the opening of the store and marketing for grand opening • Educated and demonstrated new and pre-existing products to co-workers and clientele • Provided clientele with outstanding customer service that allowed my team to meet sales goals • Tracked sales trends, as well as set target sales goals of $2,500+ on a daily basis EDUCATION • Eastern Michigan University, Ypsilanti, MI 2012 • Bachelors in Business Administration • Stockbridge High School, Stockbridge, MI 2007