1. Hayley J. Upshur
17410 Heim Road, Chelsea, MI. 48118
517-993-7673; hupshur@emich.edu
SUMMARY OF SKILLS
• 6+ years’ experience of successfully managing and training staff
• Collaborate in both teams and individually to produce excellent work while meeting all deadlines and sales quotas
• 7+ years’ experience in planning and coordinating events and projects
• Expertise in retaining and growing customer and clientele through outstanding customer service and product
knowledge
• 10+ years’ experience in business administration
EXPERIENCE
• Student Intern, Reconsider, Ypsilanti, MI
• 10/2012 - 01/2013
• Researched and developed two new streams of revenue for the year 2013
• Developed a membership program as well as new product lines
• Established a business plan for increasing revenue and customer retention
• Attained reliable communication with team members, the CEO and COO as well as our professor via email, phone,
written, and oral
• Completed an oral presentation for administrative team members at the College of Business
WORK HISTORY
• Owner & Freelance Makeup Artist, Chelsea, MI.
• 7/2011 – Present
• Schedule consultations and organize bookings for all clientele
• Schedule meetings on my services with salon owners and their staff
• Order and purchase all materials needed for the business
• Maintain all files updated and accurate for taxation
• Market my brand nationally by keeping my site updated and current
• Apply makeup to bridal parties of up to 10
• Schedule and complete trial makeup for brides
• Educate teens, first time makeup users, etc. on all makeup application techniques and products
• Customer Service, Bill’s Beer Garden, Ann Arbor, MI.
• 04/2016 – Current
• Assist guests with menu knowledge
• Guide guests through the garden and the sales process
• Open the bar and prepare it for business
• Prep and stock everything in the bar
• Organize and arrange everything for easy access and time efficiency
• Close the bar and prepare it for the next opening
• Sales Advisor, Mercedes-Benz, Ann Arbor, MI.
• 09/2015 - 02/2016
• Assisted customers throughout the entire process of their vehicle purchase
• Cultivated relationships with new customers to achieve sales objectives and provide insight into new products,
features, and options
• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates,
leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
• Follow up on internet leads regarding new and pre-owned vehicle availability, price, and options
• Maintain contact with customers via email, phone calls, and regular updates on promotional offers
• Manager, Cleary’s Irish Pub, Chelsea, MI.

2. • 10/2010 – 08/2015
• Persistent and driven, able to multi task and finish all tasks in a timely manner
• Attain several regular customers and meet daily sales goals of $1500+
• Manager for a staff of 10+ employees which includes both front and back of house
• Excellent knowledge on all products and POS system
• Train new employees on all aspects of the menu and restaurant including the culture and practices
• Product Consultant, Sephora, Ann Arbor, MI.
• 03/2014 – 07/27/2014
• Assisted with the opening of the store and marketing for grand opening
• Educated and demonstrated new and pre-existing products to co-workers and clientele
• Provided clientele with outstanding customer service that allowed my team to meet sales goals
• Tracked sales trends, as well as set target sales goals of $2,500+ on a daily basis
EDUCATION
• Eastern Michigan University, Ypsilanti, MI 2012
• Bachelors in Business Administration
• Stockbridge High School, Stockbridge, MI 2007