1. Diamond Harris
634 N Lumber St
Allentown, PA 18102
(919)798-4584
Marcia.diamond80@gmail.com
Objective
To obtain a position in the customer service and sales industry that will allows me to build experience and
increase my confidence levels so I can assist customers with my hard work and determination.
Experience
Helping Hand Mission May-2014-June-2014
Volunteer Raleigh, NC
 Greeted customers and provided quality customer service for community based retail store
 Answered phones and completed orders for customer purchase and delivery
Independent Contactor June 2011-November 2014
Child Caregiver Raleigh, NC
 Cared for children ages 2-10 while creating a safe environment
 Served meals and worked on activities to keep the children engaged
Skills and Qualifications
 Get along with other workers/supervisors
 Friendly, positive and always will to help team members
 Understand and can implement effective sales techniques
 Experience providing quality customer service
 Can maintain a clean and professional work environment
 Proficient in all Microsoft Office products
 Proven ability to learn new things quickly
 Excellent food preparation skills
 Experienced in telephone communication and taking messages
 3 years of experience caring for children
 Cash Register Experience
Certifications
Professional Certification in Customer Service and Sales January 2015-January 2018
Issued by National Retail Federation in Pennsylvania
Education
CareerFORCE January 2015-Present
Participant Allentown, PA
 Completed career development and workforce readiness program
 Elevating reading and math levels to reach high adult standard
 Enrolled in GED preparation program at Lehigh Carbon Community College
Millbrook High School September 2013-December 2014
Grade 10 Raleigh, NC
References Available Upon Request