Tammy Knipe has over 15 years of experience in customer service, management, and real estate. She currently works as a front desk coordinator at a salon and as a real estate professional. Previously, she held management roles at various companies including Starbucks, Aramark, and Universal Technical Institute, where she oversaw operations, trained employees, and ensured high quality customer service. She aims to utilize her leadership, problem-solving, and communication skills in a professional customer service or sales management role.

1. TAMMY KNIPE
P R O F E S S I O N A L E X P E R I E N C E
Style Masters Full Service Salon February 2013 - Present
Front Desk Coordinator Malvern, PA
• Open and close facility performing all tasks entailed for a smooth transition
• Greet Clients as they arrive and leave to provide the utmost customer experience
• Train new employees with continuous coaching to ensure the understanding of our culture
• Problem Solve to enhance client as well as Team Member satisfaction when issues arise
• Make outbound calls to the prior week's NEW CLIENTS for the purpose of new client retention
• Maintain professionalism among team of stylists and assistance
• Answer phones to coordinate multiple appoints for various services
Keller Williams Real Estate May 2011 - Present
Real Estate Professional Exton, PA
• Lead Generate to establish new business daily
• Market myself with processes including Phone Calls, Social Media, Mail and Email
• Prospecting through constant networking throughout my day and at organized Events
• Assist Buying clients in finding and purchasing their dream home
• Assist Selling clients in listing and selling their home
• Negotiating the best deal for both buying and selling clients
• Continuing my education so that I stay on top of my game
Starbucks Coffee Company January 2010 - February 2011
Starbucks Store Manager West Chester, PA
• Scrutinize business reports to maximize profits and minimize loss
• Process weekly Payroll
• Create weekly schedule
• Organize inventory for maximum efficiency
• All functions and responsibilities listed below
ARAMARK Corporation August 2008 - January 2010
Starbucks Store Manager West Chester University, PA
• Employee of the Year Award, 2009
• Leadership of the Year Award, 2008
• Create a Home like environment for all guests to promote EXTRAORDINARY SALES!!!
• Continuous modeling and coaching in providing legendary service
• Interview, hire, and train all perspective employees
• Demonstrate and demand food handling safety
• Display food items in an appealing manor
• Inventory, Setting Pars and ordering all products
• Ensure all Starbucks Standards are met and maintained
• Provide essential information to Starbucks’ and ARAMARK’s leaders for efficient business practices
ARAMARK May 2008 - August 2008
Catering Supervisor/Coordinator for Special Events West Chester University, PA
• Interact with clients to create an event specific to their needs & desires
• Proactively advise clients to enhance and personalize events
• Create & update computer generate orders defining event’s details
• Supervise team members to ensure consistency and quality of service
• Assist director with weekly sales reports
• Train new team members
C O N T A C T
To secure a challenging position utilizing my extensive leadership, problem solving, team building and
communication skills for the purpose of providing professional Customer Service, in Sales Management
related services.
O B J E C T I V E
841 Spruce Avenue
West Chester, PA 19382
tammyknipe@kw.com
(484) 432 - 8091
SCAN BELOW TO CONNECT
ON LINKEDIN
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Middlesex County College
Liberal Arts
Class of 1986 • Edison, NJ
E D U C A T I O N
Real Estate License
• Pennsylvania
ServSafe
• Certified
Chester County Food Safety
• Certified
C E R T I F I C A T I O N
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
XP Systems
Smart
DISC
S K I L L S
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I offer excellent management, development and training skills. I am energetic and proficient in public
speaking, leadership and motivational strategies. I am a quick learner and have a positive competitive
nature. I truly enjoy people. I work well on my own or as part of a team striving for a common goal!
P R O F I L E
in
L E T’S C O N N E C T !

2. TAMMY KNIPE
Universal Technical Institute, Inc June 2004 - January 2008
Training & Developing Specialist/ Success Track Program Manager (6/04 - 8/07) Exton, PA
• Managed and facilitated the local Success Track seminars and ensured all program materials were
up-to-date; the program was implemented appropriately and consistent with other locations and in
conjunction with other curricular activities.
• Supervised and trained the local Success Track facilitators, coaches, and staff in soft skills & public
speaking techniques to ensure the delivery of proficient communication amongst the team.
• Monitored, and reported the progress of Success Track program to organization management.
• Actively modeled and behaved consistent with organization’s values while promoting the company’s
vision, mission, and strategic initiatives.
Human Resource Coordinator (8/07 - 1/08)
• Process all Human Resources paperwork including but not limited to new hire paperwork, tuition
reimbursement, tuition waiver, new employee benefit enrollments and benefit qualifying life events,
termination paperwork and various other people action request forms
• Coordinate and administer pre-employment drug and background screening for candidates
• Generate new hire offers in applicant tracking system and close requisitions
• Coordinate and conduct New Hire Orientation
• Support managers in the hiring process as requested
• Coordinate benefits open enrollment activities with Home Office support
• Answer employee questions regarding basic benefit and leave of absence
• Report employee injuries to workers compensation department
• Maintain student accident reporting process
• Input and audit payroll time sheet submittal
• Reporting and Auditing HR processes via Ultipro HRIS
Automotive Training Center April 2002 - June 2004
Bursar Exton, PA
• Responsible for all accounts receivables
• Produced month end reports utilizing Excel
• Posted tuition, financial aid and grants to student accounts
• Organized and implemented new student orientation
• Created payment plans & invoices for balances due using Word
National Penn Bank April 2000 - April 2002
Head Teller/Customer Relations Specialist Exton, PA
• Facilitated Sales and Customer Service Training via Seminars in multiple branch locations
• Received “circle of five” award for individual sales & joined the team of top five sales representatives
company wide
• Trained & supervised new tellers
• Solely responsible for all bank vault inventory & activity
• Portrayed excellence in customer service & was ultimately recruited by bank customer to accept
future employment
The Ship Inn September 1995 - February 2000
Dining Room/Office Manager Exton, PA
Essential Functions and Responsibilities:
• Hired, TRAINED & LEAD staff
• Defused staff grievances
• Addressed customer complaints
• Inventoried & ordered supplies
C O N T A C T
P R O F E S S I O N A L E X P E R I E N C E (continued)
841 Spruce Avenue
West Chester, PA 19382
tammyknipe@kw.com
(484) 432-8091
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