1. 4420 Celia Creek Rd.
Home 828-572-5000 Mobile 828-448-9190 k_l_clay@yahoo.com
Karen Lackey Clay
Objective
My goal is to aggressively and continually increase sales, interacting and educating my customers
with information about the products they need that will make a difference in the quality of their
patients’ lives and everyone’s bottom line.
2008-2010 Heritage Christian Schools Hudson, NC
Teacher
• Taught all subjects to 3rd
grade class.
• Taught all subjects to 5th
/6th
grade class.
• Greeted parents and kept them updated periodically on their student’s progress by means of
phone calls, emails, and conferences.
2001 - 2004 Window Planning Center Foscoe, NC
Sales Manager
• Increased sales each year by at least $2 million dollars by constantly accessing and reconciling
customer needs and product quality and service.
• Managed 3 sales people over an eleven county area of western NC as well as personally
handling all walk-in sales.
• Researched and cultivated new clients by checking with state licensing agencies and became a
member of state and local associations, always increasing networking capability.
• Scheduled all sales appointments for sales people and myself.
• Communicated with vendors regarding back-order availability, future inventory, and special
orders.
• Implemented marketing strategies which resulted in positive growth of customer base and
sales by being hands on after the sale and available to meet any product needs or answer any
questions.
• Created regional advertising on local cable, news print, radio, and trade publications.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
• Organized and conducted Continuing Education classes for our builders and architects.
1994-2001 New River Building Supply, Inc. Boone, NC
Office Manager/Sales
• Managed a staff of five including Inventory Control, Accounts Receivable, Accounts Payable,
Customer Accounts, Payroll, and Administrative Assistant always meeting or exceeding
deadlines goals.
• Developed and administered the DOT/ Safety Program with positive state audit results.
• Developed and implemented the company OSHA Compliance Program and audits with positive
state audit results.
• Created company advertising and marketing including logo, local print, radio and cable.
• Sales increased from $1.4 million to over $8 million
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

2. 1990-1992 Burke County Schools Morganton, NC
Teacher
• Taught 9th
grade English, 8th
Grade Reading, 7th
& 8th
grade Computer Education.
• Developed the computer curriculum for the program including keyboarding, word processing,
spreadsheet and database design.
• Responsible for over 180 new students each semester
• Communicated with parents about student progress on a regular basis.
Education
1983-1987 Appalachian State University Boone, NC
• B.A., English concentrating in Technical Writing
• Minor: Communications, Certification in Secondary Education
Interests
Cub Scout Assistant Cub Master, Den Leader from 2001-2011
Cub Scouter of the Year 2004
Assistant Scout Master 2011 - Present
West Caldwell High School Athletic Boosters Club