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  1. 1. Debra J. B. Finn 11015 SE Eola Hills Road, Amity, OR 97101 503-583-1669 1 | Page Professional Experience Resident Program Director Hillside Retirement Community McMinnville, OR January 2006 to April 2015 ● Creatively fulfilled client needs through actively researching and continuously negotiating pricing on behalf of my employer and clients ● Administered department hiring, training, termination and scheduling ● Doubled the number of events offered on a daily basis and significantly increased percentage of client attendance ● Created quarterly multi-day national and international excursions with very high participation rates ● Developed programs to use college interns and volunteers, providing free assistance to clients ● Collaborated with the community high school to publish a book including client interviews done by students ● Developed and programmed an electronic notification system for each building; updated weekly with upcoming and recent events, administrative notices, and information from other departments ● Frequently interviewed clients and altered services to better fit their changing needs ● Assisted clients with learning basic computer skills on a one-on-one and small group basis ● Planning & execution of daily events to provide social, spiritual, creative, educational, physical & vocational experiences for a 55-plus population of 250+ individuals ● Coordinated set-up and resources for events with team of 160+ employees ● Documented client physical, medical status and changes ● Planned and executed advertising & promotion ● Resource gathering & problem resolution for clients & families ● In addition, served as Transportation Director from 2010-2013 ● Reorganized the department tasks to facilitate timely service ● Set up a system to assure all maintenance & licensing was completed on a timely basis ● Hired, trained and maintained schedules for campus bus drivers ● Drove 23 passenger bus weekly to support client events
  2. 2. Debra J. B. Finn 11015 SE Eola Hills Road, Amity, OR 97101 503-583-1669 2 | Page Concierge Supervisor Hillside Retirement Community McMinnville, OR January 2005-January 2006 ● Supervised, trained, scheduled front office support for a multi-building company ● Administered multi-line telephone systems, office machines. ● Handled emergency situations and phone calls ● Resolved issues for people with mobility and cognitive constraints. Move-in Coordinator & Marketing Assistant Hillside Retirement Community McMinnville, OR May 2004-January 2005 ● Engaged with clients to discuss contracts ● Conducted prospective client calls ● Assisted in developing & placing advertising ● Completed market research Co-Owner John’s Electric Dayton, OR 1990 to present ● Invoicing, vendor reimbursement, tax preparation, data entry, purchasing ● Customer interface ● Monthly reports: Accounts Payable and Receivable, Profit & Loss, Inventory Activity and Social Service Director Tierra Rose Care Center Salem, OR May 1994 to March 2003 ● Developed in-servicing programs to train staff in client needs & care approaches ● Created a volunteer program with over 500 hours a month ● Established beneficial contacts that promoted regular newspaper coverage of facility events ● Researched options to meet client medical and psychological needs Professional Development and Community Involvement Associate's Degree Chemeketa Community College Human Services OR Commercial Driver’s License: Class C with Passenger Endorsement CPR, First Aid, & AED certification Expires 8/2016 Membership/Volunteer: Rotary International, Chamber of Commerce, Homeward Bound Pet Rescue