1. Bonny Taylor
410-336-7636 Bonny1970@msn.com
575 Shakerag Road Greeneville, TN 37743
Objective To use my excellent communication, analytical, and personal skills in a
customer service focused position while gaining knowledge that will allow
me to further my career within this field.
Experience Clayton Homes of Newport – Newport TN
Sales Consultant
May 2015 – Present
 Provide excellent customer service throughout all aspects of the home buying
process
 Use my personal knowledge as a Clayton Homeowner to help my customers in
their search for a new or used home
 Support clients by helping them acquire the right home to fit their wants, needs,
and budget through product knowledge
 Generate new prospective buyers through social media, referrals and lead
generated calls
 Updated and maintain our website which has resulted in increased website and
walk-in traffic
M&T Bank – Columbia MD
Teller Manager
May 2013 - September 2014
• Lead my team to Outstanding Customer Service Scorecard and Audit Review
• Certified In-Branch Trainer for New Hires
• Used my strong inter personal skills to acquire new customers Which lead to a
Referral Champion award for 3 consecutive years
• Crossed trained to perform not only basic teller transactions, but sales functions
including customer account maintenance as well as new account openings
• Attend monthly Operational meetings in order to bring any updated and new
information back to other team members as well bring any concerns from the
branches to regional managers
M&T Bank – Baltimore MD
Teller w/ Teller Manager Responsibilities
August 2010 – May 2013
• Served as a proactive team member within the branch which led to 100% customer
service scorecard
• Exceeded referral goals to receive a Referral Champion Award
• Successfully manage and balance the ATM’s
• Proven ability to balance and maintain cash ordering for the branch by being the
Single Vault Custodian
• Maintain accurate monthly records for audit purposes
Aldi Inc. – Baltimore MD

2. Shift Manager
March 2007 – October 2010
• Managed and trained incoming employees to a level of excellence required by Aldi
• Dedicated and detailed in cash handling and balancing records at end of day
• Demonstrated ability to order, as well as, stock inventory
• Led my team in maintaining clean store appearance
• Provide excellent customer service
Bonnel Wellness – Baltimore MD
Secretary/ Personal Assistant
June 2000 - March 2007
• Proven ability to order and keep track of inventory
• Accurately schedule and manage all client appointments
• File and keep exemplary sales records
• Demonstrate, Sell, and Deliver Health and Weight Loss Products
Bonny Taylor
Bonny1970@msn.com
410-336-7636
• Manage incoming/outgoing mail and shipments
• Answer calls, file, general daily office duties
Georgia Carpet
June 1995 - June 2000 and Current
• Maintain and record accurate sales records
• Schedule and conduct new in-home free estimates
• Demonstrate and sell carpet and home furnishings
• Inventory and record products
Augusta Federal Savings Bank – Baltimore MD
Accounting Clerk / Payment Processor
June 1986 - May 1989
• Thorough processing of mortgage payments
• File and manage mail throughout the branch
• Efficient skills in data entry for Accounting
Department
Education Western High School Baltimore, MD
1984 - 1988
Diploma
Special Skills Highly Detail Oriented
Exceptional Customer Service Skills
Able to Multi-task with ease
Fast and efficient using a 10 digit keypad
Excellent Computer and Microsoft Skills

3. Interests Enjoy well organized environment, Decorating, and Home design
References Bryan Green Branch Manager
M&T Bank 410-740-1513
Kim Lee Teller Manager
M&T Bank 410-256-5105
Bonny Taylor
Bonny1970@msn.com
410-336-7636