1. Ashley C. Burleson
4392 Breckenridge Court, Carmel, IN 46033♦ Phone: (317) 903-0586 ♦ E-mail: Ac.Burleson@yahoo.com
EDUCATION
University of Phoenix-Indianapolis, IN October 2011- June 2016
• Major: Business Administration
• Degree: Bachelors of Science, 3.61 GPA, Honor student
COMMUNITY ACTIVITIES
MOPS: Mothers of Preschoolers August 2013- June 2016
• Co-Coordinator of Carmel Lutheran Church MOPS Group
• Not-for-profit international Christian organization focused on mothers of young children gathering
together for encouragement, positive relationships, lectures, volunteering, and small group discussions
SKILLS
• Microsoft Word, Excel, PowerPoint experience 5+ years: typing 50+wpm
• Customer relations and service experience
• Excellent written and verbal communication skills
• Strong attention to detail
• Effective multi-tasking with prioritization and time management skills
EXPERIENCE
White House Black Market February 2015 - October 2016
Sales Lead Manager
• Supervise associates through sales, support, and delegation of tasks
• Work with management team in analyzing key performance indicators (KPIs), calculating daily, monthly,
and quarterly
• Organize and set daily goals, marketing changes, corporate and store communications via email and
related avenues
• Manage division of responsibility (DOR), customer experience, staffing, visual operations
• Identify and act upon opportunities and strengths within store operations and performance
• Provide motivational and positive work environment experience for customers and associates
• Follow company guidelines and policies in connection with customer satisfaction
The Children’s Place
Sales Lead Manager September 2012 – January 2015
• Support management team in order to maximize productivity through product knowledge, customer
service and by meeting key store initiatives
• Assist in developing talent through the training and supervision of associates
• Serve as a positive role model for others in driving and maintaining high standards throughout the store
while ensuring the integrity of the brand
• Participate in the Leader On Duty (LOD) program which provides an exceptional shopping experience to
our customers and drives store profitability while leveraging payroll
• Foster a positive work environment and provide direct, honest feedback in a timely manner
• Maintain a clean, organized and efficient stockroom, adhering to customer ready environment (CRE)
standards and safety requirements
• Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales
floor while representing the company in a professional and positive manner