Chelsea A. Western is seeking a career opportunity that utilizes her management, supervision, and administrative skills. She has over 10 years of experience in customer service roles, including as a licensed insurance agent and office manager. Her experience also includes roles as a nanny, crew trainer at McDonald's, and lead production at Burger King. She has a high school diploma and some college education, maintaining a 3.9 GPA. References are available upon request.

1. Chelsea A. Western
2979 Heartland Lane Cookeville, TN 38506• (931) 349-7885• chelsea_clark1988@yahoo.com
Licensed Insurance Agent
To continue perusing a career with an organization that will utilize my management, supervision and
administrative skills to benefit mutual growth and success.
Dependable, friendly, confident and experienced Licensed Insurance Agent. Dedicated to achieve the
highest quality of customer service while understanding the importance of building rapport with clientele
is the key to a successful business. A self-starter that possesses great skill, enthusiasm, care and
leadership ability. Detail-oriented and self-motivated, with a strong sense of work ethic.
CORE COMPETENCIES
• Business Marketing • Management • Training new employees
• Attention to Detail • Multitasking • Team Oriented Worker
• Excellent Customer Service • Organizational Skills • Self-Starter
PROFESSIONAL EXPERIENCE
Acceptance Insurance, Cookeville, TN 08/2013 to Present
Licensed Insurance Agent/Office Manager
• Generate daily and monthly goals and analyze report data to set goals for office staff for
production, revenue and retention
• Client-Business relationship building, using cost effective techniques
• Ensuring clients are happy no matter the cost, recognizing that return customers are essential to
maximizing overall revenue goals
• Performed various clerical duties to harmonize office work-flow, increase productivity and
communication
• Build rapport with other businesses to increase revenue and track activity flow of clientele
• Established and executed on and off-site advertising strategies
• Provide exceptional customer service to each client serviced, through interviewing and
followups
• Create schedules for office staff in a timely manner, approve paid time off and find support for
employees in the event of a call out
Nashville State Community College, Cookeville, TN 08/2010 to 12/2012
Director's Assistant
• Filed payroll for adjuncts and non-salary employees on weekly basis
• Data entry for security personnel for incidents that occurred on local campus to be directed to
main campus
• Pulled potential adjuncts for semester hire, set up interviews with director if requested
• Prepare meeting hall for business proposals, invite guests in and direct them to appropriate
room
• Send faxes, make copies, send internal mail, file important documents away
• Used MS Word, Excel, and PowerPoint daily to accommodate tasks at hand
McDonald's, Cookeville, TN 02/2009 to 08/2013
Crew Trainer

2. • Worked with new employees one-on-one to educate them on best practices in their specific job
• Served customers, making sure every customer was completely satisfied in a timely manner
• Excelled in fast paced environment by keeping patrons happy with cold drinks and incredible
food
• Processing several orders at a time, preparing orders promptly with a friendly and warm
demeanor while paying close attention to detail and accuracy
• Ensuring clients are happy no matter the cost, recognizing that return customers are essential to
maximizing overall revenue goals
• Mastered all positions including front and kitchen
Caretaker, Cookeville, TN 10/2008 to 11/2009
Live -In Nanny for the Deschamp family
• Cared for one boy and one girl, ages 2 and 2 months
• Monitoring and facilitating bedtime and bath routines.
• Carried out daily activities to meet the children’s physical and emotional needs
• Prepared and served meals and snacks to the two year old and fed the baby a combination of
bottled milk and solids, and helped to wean the baby fully onto solids
• Played with the children and took them on walks and to the park
• Organized games and read storybooks to the children
• Additional duties included traveling with the family as needed, chauffeuring the children to
appointments, grocery shopping and folding and putting away children's clean laundry
Burger King, Cookeville, TN 12/2003 to 11/2008
Lead Production
• Worked with new employees one-on-one to educate them on best practices in their specific job
• Served customers, making sure every customer was completely satisfied in a timely manner
• Excelled in fast paced environment by keeping patrons happy with cold drinks and incredible
food
• Processing several orders at a time, preparing orders promptly with a friendly and warm
demeanor while paying close attention to detail and accuracy
• Ensuring clients are happy no matter the cost, recognizing that return customers are essential to
maximizing overall revenue goals
• Mastered all positions including front and kitchen
EDUCATIONAL BACKGROUND
Cookeville High School, Cookeville, TN 05/2006
• General Education
• 3.2 GPA
Nashville State Community College, Cookeville, TN
• Pre-Nursing
• 3.9 GPA
ACCOMPLISHMENTS
• Earned the Daughter's of the American Revolution and Instructor Leadership Awards in
JROTC

3. • Nominated as Student Ambassador 12/2011 for exceptional conduct and maintaining a 4.0
GPA
• Improved Sales by $27,000 in a 6 month time frame
• Built Rapport with 82 agencies and continually growing in sales through marketing efforts
• Fluent in Microsoft Office, Word, Excel, and DOS/MOCHA computing system
REFERENCES
SGT David Frazier Misty Ferrell Latasha Deschamp
JROTC Instructor/CHS Customer Service Representative Customer Service
Former Educator - 12 years Co-worker - 5 years Former Employer - 18 years
931-520-2287 931-520-4046 931-319-6533
Other References Available Upon Request