1. NEELAM HASSAN RIZVI
Address: Icon Tower II Cluster L
Jumeriah Lake Towers Dubai – UAE
Cell # 00971-56-934-2722, Email: neelam_hassan@live.com
Visa Status: Employment Visa (Transferable)
OBJECTIVE
As an aspiring candidate, seeking a middle management position in Call Center/Customer Support with
a reputed organization where my education & experience will have valuable application.
PERSONAL PROFILE
Over 6 years of professional work experience with Multinational & National conglomerates in United
Arab Emirates & Pakistan in “Customer/ Call Center Services, Public Relations & Logistics, Phone
Banking, and Food & Beverage” I am capable to manage and organize a group of people, staff
supervision and delegate responsibility in an efficient manner, confident and supportive team member
with admirable interpersonal & communication skills. I am focused on achieving drive through stretching
goal setting backed by constant hunger for success and ability to make informed decisions. Analytical by
nature, and strong problem solving skill, good at understanding, designing & implementing of processes
& systems.
SKILLS & COMPETENCIES
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing
Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.
• Strong interpersonal skills, able to communicate well with diverse groups of people.
• Well organized, conscientious, resourceful and ability to work independently.
• Self-motivated able to set effective priorities and implement decisions to meet operational deadlines.
• Languages Known (Urdu, English )
• Proficient in using MS -Word, MS Excel, MS Access.
EMPLOYMENT HISTORY
Call Center Executive at DMCC FZ (June 2015 – Present)
(Dubai Multi Commodities Centre)
• Handling Customer Queries and Providing Information as per Defined Standards
• Effective Reprisal of all Customer Complaints and Providing Solutions/escalating Problems
• Follow Up On Escalations and Closing Them
• Generating Leads and Passing Them to Concerned Department
• Educating Customers about Channel Migration
• Improve Efficiency as per Interactions and Feedback Received
Call Center Representative at Nando’s UAE LLC (June-2013 – May 2015)
(South African famous food chain)
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.

2. Phone Banking Officer at Bank Alfalah (March-2011 - 31 May 2013)
(UAE Owned Multinational Bank)
• Update Customers about bank’s latest promotions & procedure.
• Answering Customer queries.
• Activation & blockage of Credit & Debit Cards.
• Solve Customers’ problem & provide solutions.
• Lead Generations for potential Customers.
• Forward Customers’ complaints to concern departments.
• Coordinate with departments to get customers problem resolve
• Maintain complaints log sheet.
• Assist Team Manager to accomplish daily tasks.
Office Support Executive at AKI International Logistic (Aug 2009 to Feb-2011)
• Online customer support to use organization’s services, telephonic, electronic as well as in person.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Accomplishes data entry human resource objectives by recruiting, selecting, orienting, and training,
assigning, scheduling; communicating job expectations; monitoring, appraising, planning &
reviewing job contributions.
• Allocating account reports for management to Account Directors.
ACADEMIC QUALIFICATION
Degree/Program University/Board
Bachelors of Arts University of Karachi, Karachi-Pakistan (Waiting for Result)
Intermediate (Commerce) Board of Intermediate Karachi-Pakistan
Metric Science Army Public School C.O.D from Federal Board
PERSONAL INFORMATION
• Date of Birth 03rd
APRIL 1991
• Marital Status SINGLE
• Religion Islam
• Nationality Pakistani
• PASSPORT# FG-9890362
References will furnish upon request.