1. CURRICULUM VITAE
PERSONAL DETAILS
Surname : Moiloa
Name : Onkabetse Lonyatsang
Date of Birth : 17 Feb 1985
Gender : Female
Nationality : South African
Marital Status : Single (1 dependent)
Home Language : Setswana
Other Languages : English, Afrikaans, Sesotho and Sepedi
Drivers License : Code 10. (Own Car)
Health : Excellent
Contact Details : 083 527 7898 / 011 414-1699
Email address : 0835277898@vodamail.co.za
EDUCATIONAL DETAILS
Qualification : National Higher Certificate in Accounting (2009)
Institution : University of Johannesburg
Major Subjects : Financial Accounting, Cost & Management
Accounting and Auditing
Last School Attended : Town View High School
Highest Grade : Grade 12
Year : 2003
Subjects : English, Afrikaans, Mathematics, Business
Economics, Accounting and Typing (distinction)
Achievements
Olivetti Computer Olympiad : Krugersdorp College 2001
Typist of the year : Town View High School 2001- 2003
Waiters Course : Mogale City Town Hall 2002
Class Rep : University of Johannesburg 2006/ 7
Home Base Care Training Programme : Randfontein Municipal 2000
Computer Literacy/Systems knowledge
 Microsoft Word
 Microsoft Excel
 Microsoft Power Point
 Microsoft Accounting Pastel

2. Knowledge and Skill
 Basic accounting knowledge - figure orientated
 Excellent communication skills
 Customer service orientation
 Reliable and accurate
 Attention to detail
 Self-motivated
 Team Player
 Ability to work under pressure
EMPLOYMENT HISTORY
Company : OLD MUTUAL FINANCE
Duration : 01 July 2012 to date
Job Title : Regional Arrears Specialist (Collections Coach)
Reason for Leaving : Current Employer
Internal Audit
 Conduct Audits of predetermined objectives and standards
 Review arrangements feedback received
 Planning and reporting phase
 Conduct follow up audits
 Review monthly targets
Credit Controller
 Effective and robust collection on all accounts in arrears for the Entire Area (7
Branches)
 Working on a 94% target on all loans issued to be collected on monthly
installments with book value of over R300 million
 Conducting regular follow ups with clients that have defaulted.
 Training Financial Consultant on how to follow up on Arrears Client
 Contributes to the organizational goals by ensuring timely allocation of premiums
and prompt follow up on outstanding amounts.
 The Main duty is following up on clients that are in arrears, determine the reason
for nonpayment, obtain Promise to Pay and check if previous arrangements were
honored.
 I had to make clients understand their liability and responsibility to pay their
accounts

3. Key Objectives and Responsibilities
 Controlling and accurately processing of incoming premiums for debtors
 Timely follow up on unpaid premiums
 Ensuring that unallocated clients does not exceed 30 days
 Reconciling debtors and creditors accounts within a defined time frame
 Liaising with internal and external clients on outstanding balances
 Responding to queries with specified timeframe.
 Adhoc queries by team leader/manager
Company : CLIENTEL LIFE
Duration : 01 December 2011 – 30 June 2012
Job Title : Sales Agent
Reason for Leaving : Contract ended
Sales:
 Drive sales, generate and follow leads.
 Selling Insurance Policies through telesales
 Sold Funeral Plans, Legal Covers and Loans.
 Worked on a daily target of 10 life covers, 5 funerals, 5 legal and 2 loans.
 I was appointed as the 2nd in charge based on my performance.
 Dealing with clients complains and authorization on the system. I also had to
drive agents into reaching their targets.
Company : CAPITEC BANK
Duration : 01 March 2009 to 30 Nov 2011
Job Title : Sales Consultant
Reason for Leaving : Mutual Agreement
Client Liaison
 Client Profiling
 Communicating regularly to customers and building and maintain good business
relationships.
 Ensuring that both new and existing customers are kept informed of the new
products and processes that are introduced.
 Dealing with various products which some required to be up sold and cross
selling,
 Some of the products included Personal Loans, Consolidation, Savings Accounts,
Investment Accounts and converting clients to Bank with Capitec.
 Client Service Screening.

4. Sales and Marketing
 To ensure the effective attraction, motivation and retention of existing customer
base through consistent and effective customer interaction.
 Drive lead campaigns and do presentations to potential clients to build a database
and attract new clients.
 Ensure that identified good clients are effectively managed and request referrals.
 Facilitate regular feedback sessions with stakeholders, working on a target of
R550 000 loan values per month with a minimum of 10 new clients each calendar
month.
 Driving sales by effectively building sustainable relationships with internal
partners and going the extra mile for clients.
 Conducting needs analysis and research on the relevance on the products offered
in comparison to the competitors.
 Forecasting and planning.
Company : OLD MUTUAL
Duration : 01 Nov 2007 to 01 Feb 2008
Position : Personal Assistant
Reason for Leaving : Temp during school holidays
DUTIES:
 PA to the Financial Advisor my duties included diary management and planning
for meetings and travelling arrangements.
 Administration of capturing policies signed and follow-up on advisor client’s
service. Filling up all contracts and prepare to be couriered to the Head Office.
 Type every report including meeting minutes.
Company : EDCON
Duration : 01 Dec 2005 to 31 Jan 2007
Position : Cashier
Reason for Leaving : Temp during school holidays
DUTIES:
 Worked as a Cashier in running day to day sales which included balancing of cash
at day end. Required to be accurate in calculations and concentration.
 As a till Controller I had to manage float per cashier, that is making sure there is
sufficient change which had to be obtained from the nearest bank.

5. REFERENCES
Contact Person: Mrs. Ishara Satyaprakash
Position Hold: Area Manager (Old Mutual Finance)
Contact Number: 082 959 5112
Contact Person: Mrs. Matshidiso Tau (Thema)
Position Hold: Manager (Capitec Bank)
Contact Number: 083 262 6803
Contact Person: Mr. Tebogo Thamahe
Position Hold: Manager (Clientele Life)
Contact Number: (011) 320 3189 / 076 555 5350
Contact Person: Mrs. Sophie Moerane
Position Hold: Manager (Old Mutual Finance)
Contact Number: (011) 724 8046 / 084 526 807

6. MOTIVATIONAL LETTER
TO WHOM IT MAY CONCERN
Thank you for taking the time to read my curriculum vitae.
Since my interest revolves around Corporate Customer Relations, Internal Audits, Credit
Controller and Finances, I believe that my academic training and working experience
qualifies me to recommend myself to your company for possible employment.
Not only do I pride myself in executive responsibilities allocated to me successfully, but I
believe I am a good asset to your company as I can in short space of time make positive
contribution and hit the ground running.
Currently I have extensive field exposure of In-Bound and Out-Bound Call Centre,
Customer Service, Financial Consultant, Collections (Arrears) and Internal Audit. I also
uphold a few certificates in Computer literacy, Secretarial and Administrations, Call
Centre and NHC in Accountancy.
In Brief I pride myself with the following Competency Skills:
I am reliable and always ensure the internal and external contacts receive prompt,
accurate and useful information by way of coordinating forecasted workload to other
departments which form the value chain to maximize efficiency and productivity.
I am client orientated and have strong leadership skills and I apply where applicable
exceptional thinking based on product knowledge gained.
I have excellent Telephone Etiquette and have the ability to work and communicate with
people.
Enclosed is a true description of my personal details, education, employment history,
references and abilities.
Once again thank you for taking the time to read my CV. I am eager to take on ownership
of any new responsibilities allocated to me and joining your company, looking forward to
you prompt response.
Yours Sincerely
Miss Onkabetse Lonyatsang Moiloa
0835277898
0835277898@vodamail.co.za