1. Jennifer Osahon Omoregie – C.V Page 1
Waitress Al Ahramat Café, Ajman - UAE
Front Office Executive Polo Luxury, Victoria Island (Lagos – Nigeria)
Customer Service Executive Olamide NFA Group of Companies, Nigeria
HR Assistant Kate Travel & Tours, Lagos – Nigeria
STRENGTH
Excellent communication skills
Fluent in English and ready to learn new languages
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to work efficiently under pressure
Ability to organize and prioritize tasks effectively
Positive outlook in life and bubbly disposition
Resourcefulness and creativity
Excellent leadership skills and strong analytical abilities
Unquenchable drive and profound sense of dedication
Outgoing and friendly personality
Thirst for adventure and challenges
A deep passion for nature and environmental causes
PROFESSIONAL EXPERIENCE
Waitress
Al Ahramat Cafe, Ajman - UAE
Core Duties and Responsibilities
Responsible for welcoming guests to the cafe and promoting the food and beverage menu whilst
serving/delivering food and drinks to guests.
Delivering outstanding food and beverage service to customers.
Greeting all guests, using the guests’ name as often as possible.
Taking orders from guests and offering advice on the menu.
Giving guests an accurate bill then taking payment from them in cash or credit cards.
Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a
supervisor.
Adhering to all Licensing Laws and Weights and Measure Acts.
Keeping the Place of Work and surrounding area clean and organized at all times.
Escorting customers to their tables.
Removing dishes and glasses from tables, and taking them to kitchen for cleaning.
Preparing accurate checks that itemize and total meal costs and sales taxes.
Front Office Executive
Polo Luxury, Victoria Island (Lagos – Nigeria)
Core Duties and Responsibilities
JENNIFER OSAHON OMOREGIE
Email: pearljenny1@gmail.com/billycomm36@yahoo.com
Tel: +971556822081/+971561881038 UAE Visa Status: Residence
CAREER OBJECTIVE
A Customer Care/ Human Resource Assistant/Trainee in Front office, Customer care executive
and Human Resources in order to leverage highly successful 5+ year record and proven ability to
consistently exceed high client satisfaction and Human resource experience for reputable company.
PROFESSIONAL SUMMARY & BACKGROUND
2. Jennifer Osahon Omoregie – C.V Page 2
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities,
and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Receptionist Skills and Qualifications:
Telephone Skills,
Verbal Communication, Microsoft Office Skills,
Listening, Professionalism,
Customer Focus, Organization, Informing Others, Handles Pressure,
Phone Skills, Supply Management
Customer Care Executive
Olamide NFA Group of Companies – (Lekki, Nigeria)
Core Duties and Responsibilities
Interact with guests and provide assistance
Ensure there is no backlog in the Hotel
Report to my superiors if any complain from the guests
Ensure that all team members are working together for the better of the Hotel and the guests
Responded promptly and answered/resolved customer inquiries and complaints.
Investigated and resolved service issues and/or product problems.
Managed customers’ database accounts, performed customer verification and processed applications,
orders and requests.
Worked with administration: forwarded requests and unresolved issues to the designated resource by
communicating and coordinating with internal departments.
Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and
complaints.
Supplied customers with written responses and information and followed up on customer communications.
Front Desk Executive
The Blowfish Hotel, Victoria Island, Lagos - Nigeria
Core Duties and Responsibilities
Welcome and register guests and offer them services and room rates
Handle guest check in and checkouts professionally and in a welcoming and specialized manner
Issue room key and forward instructions to Bell Person
Make changes and confirm reservations by means of the Lodging Management Systems
Keep records of room availability and guests’ accounts
Post charges of food, room, liquor and telephone to system and manual ledger
Maintain the hotel’s high standard of service and hospitality
Provide the maximum quality of service to the guests
Verify that all updated reports have been run
Date stamp, arrange, and track incoming mail
Dealing with late arrivals and assisting with early check-outs.
3. Jennifer Osahon Omoregie – C.V Page 3
HR Assistant
Kate Travel & Tours, Lagos – Nigeria
Core Duties and Responsibilities
Assisted staff with routine HR related questions, served as the first point of contact for employees –
Assisted company staff in solving HR issues.
Set up meetings and interview schedules as part of recruitment process – Received applicants and guided
them, functioning as company representative.
Ordered and managed supplies, ordered office-staff lunches, handled phone calls and messages, incoming
as well as outgoing.
Handled discrete information related to employee relations, changes in the organization, performances,
appraisals, confidential information issues, and other sensitive HR-related matters.
Provided employee training and orientation services
Carrying out large volumes of filing while retaining a good level of accuracy and efficiency.
Maintaining an effective administration system.
Rapidly responding to and resolving any administrative problems.
Managing related legislative, regulatory and compliance issues.
Running the company reception area.
Coordinating office procedures.
Making sure that information is quick and easy to locate.
Ordering and maintaining office stationery and equipment.
Receiving and redirecting telephone calls.
EDUCATIONAL SUMMARY
Higher National Diploma (HND) in Business Administration 2012
Auchi Polytechnic, Auchi – Nigeria
TRAINING
• Problem Solving
• Team Work
• Time Management
• Negotiation Skills
COMPUTER SKILLS
• Windows™: (7™, Vista™, XP™)
• Microsoft Office™: (Word™, Excel™ PowerPoint™ Project™)
• Opera
• Internet Navigation & E-mail
PERSONAL PROFILE
Date of Birth: June 21st,1985
Nationality: Nigerian
Marital Status: Single
Languages English and 2 African Languages
REFEREES
Available Upon Request