1. SUSAN BENATTI
1392 Adventure Mountain Road
Montvale, VA 24122
540-632-8279
susanbenatti@aol.com
Objective:
To acquire a challenging position at a growth oriented company which will allow me to
both further utilize my skills and acquire new abilities.
Qualifications:
 Excellent verbal and communications skills
 Professional interpersonal skills, phone manners and office etiquette
 Proficient at Windows operating systems and Microsoft Office
 Strong analytical and organizational skills
Experience:
Customer Service Representative - January 2015 to present
Copart, Pennsburg, PA
 Provide excellent customer services
 Ensure that the heavy call volume is managed in an efficient manner.
 Processing of payments
 Dispatch up to 130 vehicle pick-ups daily
 Ensure that vehicle titles are issued in accordance with company criteria
 Coordinate work overflow between yard and office operations
 Motivate the staff to ensure all quality assurance guidelines are followed in
every customer based experience
Administrative Assistant (Contract Assignment) - April, 2013 to July 2013
SunTrust Bank Mortgage, Sterling, VA
 Planned and executed a full range of office support including marketing and
compliance

2.  Served as the first point of contact for visitors, provided procedural advice
and information regarding their needs
 Composed and edited correspondence, assisted with large scale mailings
and associated projects
 Made recommendations to management to improve administrative
activities to ensure the optimal effectiveness of the organization.
 Sales support for the top producers
Personal Banker - August 2012 to October 2012
Wells Fargo Bank, NA, Ashburn, VA
 Responsible for obtaining new customers
 Educated customers in the products available based on their needs and
opened accounts.
 Performed maintenance of accounts including balancing out credits and
debits plus interest.
 Called customers to offer various products offered by the bank
 Opened business deposit accounts, personal deposit accounts and offered
mortgages, credit cards and personal loans.
Claims Specialist Call Center - January 2010 to August 2012
Wells Fargo Bank, NA, Roanoke, VA
 Handled 80+ inbound calls daily from customers experiencing errors on
their bank cards, credit cards and deposit accounts
 Investigated merchant errors and fraud inquiries by requesting photos of
signature receipts for comparisons and refund/adjust any fees the
customer may have incurred due to the error or fraud
 Recognized and awarded for consistent 100% Quality Assurance
 Always kept call handle time under the expected average handle time per
call.
 Headed up many group and organizational tasks for employee recognition
in a leadership role.

3. Education: Harcum College, Bryn Mawr, PA, graduated 1988