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SONU RUMAIL
Address: Shoe mart Building Abu Hail Deira Dubai
Contacts # 050-4540877, 055-6147233
Email: triple_h_shadow@hotmail.com
Visa Status: Employment Visa Under
Canadian Specialist Hospital, Transferable Visa.
Contract Expire 09/April/2015
CAREER OBJECTIVE
Extremely enthusiastic to work in a high expansion, professionals/ multinational
organization, to build a career in a challenging environment, offering growth
opportunities purely based on achievements and results.
ACADEMIC QUALIFICATION
 Heartsaver First Aid From American Heart Association along with Certificate
and License Certificate number : f1ef1ec647c6
 B.com persist
 Intermediate S.M Arts & commerce College
 Metric From Karachi Sindh Board Of Matriculation Pakistan
WORK EXPERIENCES
 From April 2013 to Till Present working as a Call Centre Agent in Canadian
Specialist Hospital Abu Hail Dubai.
 From Oct 2006 to Jan 2009, worked as a Computer Operator and Customer
Relationship Officer in Pie in the Sky.
 From Feb 2009 to Feb 2010, worked as a Server along with a cashier in Roaster
Gourmet Coffee House & Arizona Grill.
 From March 2010 to November 2012, worked in TRG as a Customer
relationship officer.
 Job Responsibility As A Computer Operator:
 Enter commands, using computer terminal, and activate controls on computer and
peripheral equipment to integrate and operate equipment.
 Monitor the system for equipment failure or errors in performance.
 Notify supervisor or computer maintenance technicians of equipment
malfunctions.
 Respond to program error messages by finding and correcting problems or
terminating the program.
 Read job set-up instructions to determine equipment to be used, order of use,
material such as disks and paper to be loaded, and control settings.
 Operate spreadsheet programs and other types of software to load and
Manipulate data and to produce reports.
 Job Responsibility As A Customer Relationship Officer.
 Deal proactively with the branch customers to fulfill their banking requirements
and solve their queries efficiently.
 Manage customer traffic within the branch to ensure key service standards are
met.
 Assist in ensuring consistency of internal / external customer experiences by
inculcating a Service Culture and leading by example Rectification of all
customer complaints communicated through verbal, written or other channels.
 Involvement in the activation of branch dormant accounts.
 Assist in ongoing service related initiatives/projects.
 Channelize branch traffic according to the customer requirements and
management thereof.
 Job Responsibility Call Center Agent.
 Obtains client information by answering telephone calls; interviewing clients;
verifying information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing
information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
 Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
 Accomplishes sales and organization mission by completing related results as
needed.
 Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data
Entry Skills, People Skills, Informing, Customer Focus, Customer Service,
Attention to Detail, Professionalism, Multi-tasking.
 Job Responsibility as a Server.
 Greets all guests with enthusiasm and friendliness.
 Answers guest questions about food, beverages, and our facilities accurately and
in a friendly manner.
 Speaks to guests with enthusiasm at all times.
 Develops relationships with guests. Identifies food orders when ready and
delivers items to tables in a timely manner.
 Maintains a professional appearance at all times.
 Communicates with food and beverage staff to ensure guest satisfaction.
 Reports to work as scheduled, in uniform, and ready to be in position.
 Maintains professional relationships with all coworkers.
 Follows checklists and standard operating procedures.
 Maintains a safe, clean, organized, and stocked work area.
 Performs duties as assigned.
 Maintains full knowledge of menus, recipes, and other pertinent information.
 Constantly increasing knowledge of food, beverages, and other products and
services.
 Ensures that guests have a positive and memorable experience.
 Responsible for constant sanitation, organization, and proper food handling.
 Prepares work area for either opening, mid-shift, or closing in accordance with
company Standards
ACHIEVEMENTS
 Time Management
 Anger Management Certificate
 Basic Medical terminology Certificate
 Appreciation Letter from (JCI)
 Promotion Letter
COMPUTER SKILLS
 Install Windows
 Microsoft
 Internet
 Hardware
LANGUAGES
 Urdu
 English
PERSONAL INFORMATION
F/Name : Shah Jahan Munawar
Date of Birth : 23rd March 1989
Gender : Male
Nationality : Pakistani
Religion : Christian
Marital Status : Single

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SONU

  • 1. SONU RUMAIL Address: Shoe mart Building Abu Hail Deira Dubai Contacts # 050-4540877, 055-6147233 Email: triple_h_shadow@hotmail.com Visa Status: Employment Visa Under Canadian Specialist Hospital, Transferable Visa. Contract Expire 09/April/2015 CAREER OBJECTIVE Extremely enthusiastic to work in a high expansion, professionals/ multinational organization, to build a career in a challenging environment, offering growth opportunities purely based on achievements and results. ACADEMIC QUALIFICATION  Heartsaver First Aid From American Heart Association along with Certificate and License Certificate number : f1ef1ec647c6  B.com persist  Intermediate S.M Arts & commerce College  Metric From Karachi Sindh Board Of Matriculation Pakistan WORK EXPERIENCES  From April 2013 to Till Present working as a Call Centre Agent in Canadian Specialist Hospital Abu Hail Dubai.  From Oct 2006 to Jan 2009, worked as a Computer Operator and Customer Relationship Officer in Pie in the Sky.  From Feb 2009 to Feb 2010, worked as a Server along with a cashier in Roaster Gourmet Coffee House & Arizona Grill.  From March 2010 to November 2012, worked in TRG as a Customer relationship officer.  Job Responsibility As A Computer Operator:  Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.  Monitor the system for equipment failure or errors in performance.  Notify supervisor or computer maintenance technicians of equipment malfunctions.  Respond to program error messages by finding and correcting problems or terminating the program.  Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.  Operate spreadsheet programs and other types of software to load and Manipulate data and to produce reports.
  • 2.  Job Responsibility As A Customer Relationship Officer.  Deal proactively with the branch customers to fulfill their banking requirements and solve their queries efficiently.  Manage customer traffic within the branch to ensure key service standards are met.  Assist in ensuring consistency of internal / external customer experiences by inculcating a Service Culture and leading by example Rectification of all customer complaints communicated through verbal, written or other channels.  Involvement in the activation of branch dormant accounts.  Assist in ongoing service related initiatives/projects.  Channelize branch traffic according to the customer requirements and management thereof.  Job Responsibility Call Center Agent.  Obtains client information by answering telephone calls; interviewing clients; verifying information.  Determines eligibility by comparing client information to requirements.  Establishes policies by entering client information; confirming pricing.  Informs clients by explaining procedures; answering questions; providing information.  Maintains communication equipment by reporting problems.  Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.  Updates job knowledge by studying new product descriptions; participating in educational opportunities.  Accomplishes sales and organization mission by completing related results as needed.  Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking.  Job Responsibility as a Server.  Greets all guests with enthusiasm and friendliness.  Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.  Speaks to guests with enthusiasm at all times.  Develops relationships with guests. Identifies food orders when ready and delivers items to tables in a timely manner.  Maintains a professional appearance at all times.  Communicates with food and beverage staff to ensure guest satisfaction.
  • 3.  Reports to work as scheduled, in uniform, and ready to be in position.  Maintains professional relationships with all coworkers.  Follows checklists and standard operating procedures.  Maintains a safe, clean, organized, and stocked work area.  Performs duties as assigned.  Maintains full knowledge of menus, recipes, and other pertinent information.  Constantly increasing knowledge of food, beverages, and other products and services.  Ensures that guests have a positive and memorable experience.  Responsible for constant sanitation, organization, and proper food handling.  Prepares work area for either opening, mid-shift, or closing in accordance with company Standards ACHIEVEMENTS  Time Management  Anger Management Certificate  Basic Medical terminology Certificate  Appreciation Letter from (JCI)  Promotion Letter COMPUTER SKILLS  Install Windows  Microsoft  Internet  Hardware LANGUAGES  Urdu  English PERSONAL INFORMATION F/Name : Shah Jahan Munawar Date of Birth : 23rd March 1989 Gender : Male Nationality : Pakistani Religion : Christian Marital Status : Single