1. Objective
My objective is to utilize my 2+ years of working in the customer service and performing clerical
duties towards a receptionist position. I am a hardworking and determined employee, and with
my customer service skills and welcoming personality, I will succeed and adapt in any position I
take on.
Skill Highlights
 Class 5 License
 Customer service oriented
 Organized and logical
 Engages in ethical practices
 Manages time effectively
 Understanding and cooperative
 Hard worker and quick learner
 Friendly and welcoming personality
 Able to observe, analyze, and interpret information
 Computer literate
 Microsoft Office
Education
 Business Administration Certificate
 Donald School of Business
 Red Deer College, Red Deer, Alberta
 September 2012- April 2013
Experience
 Cashier January 2015-Present
 Your Independent Grocer, Devon, Alberta
 Responsible for creating a pleasant atmosphere for store patrons and
ensuring their total satisfaction
 Work alongside the front end team daily to make sure daily tasks run
smoothly and effectively
 Check groceries through and bag with precision
 Responsible daily for own tills float
 Record and discrepancies and file documents accordingly for management
 Guest Service Agent/Front Office Supervisor April 2013-Novembert 2014
Charlotte Sharp

2.  Hilton Garden Inn, Edmonton International Airport, Leduc, Alberta
 OnQ Property Management System
 Managed team of front desk agents, ranging from a team of 4-10, and
assisted in their training and mentoring
 Key leader during daily operations to ensure highest levels of guest
service and satisfaction
 Implemented new procedures to enhance front desk operations
 Acknowledged high priority guests accordingly to Hilton standards
 Handled guest concerns on a daily basis focusing on high quality service
 Maintained the lobby and surrounding areas
 Created front office schedules
 Communicated regularly with all other departments on a regular basis to
help streamline service and communication
 Standard front desk procedures- check ins, check outs, reservations,
payment transactions, multi-line switchboard, restocking pavilion pantry,
maintained cash float, organized front office area, and more
 Snack Shack Attendant May- August 2012
 Devon Golf and Country Club, Devon, Alberta
 Dealt with and maintained a cash float on a daily basis
 Served customers daily, while remaining focused on quality service and
satisfaction
 Maintained regular communication with clubhouse to ensure float and
supplies were well maintained
 Restocked shack daily
 Ensured the shack was kept clean and tidy
 Banquet Attendant Seasonal from 2011-2012
 Devon Golf and Country Club, Devon, Alberta
 Ensured guest satisfaction by tending to their needs during banquets
 Maintained buffet for guests
 Assisted in banquet set up and cleanup
References
Available upon request