1. Atef Nabil Attia Kasem
Mob: +971 55 9428876
+971 55 20 37 155
Email : Atef_nabil_2005@hotmail.com
Ater.kaseem@4link.ae
Objective
Seeking a position in a well-structured multinational organization that utilize my skills, gives me
opportunity to enhance my experience, knowledge and interpersonal skills. In a growth oriented
environment to gain further exposure and to take new challenges.
Career Progression
Emirates Integrated Telecommunication Company (DU)
(January 2011- Present)
Team leader (Residential Team)
Job Responsibilities
 Manage Fixed du Partners and serving as the primary contact for the client in order to
achieve the monthly targets and thus yearly sales.
 Exploring opportunities to open new accounts & maximize the sales ,maintaining and
developing relationships with existing customers in person, and via telephone calls and
emails
 Managing all kind of retail activity within ( monitoring stock/handle customer complaints,
handling customer requests/cash control /Transition)
 Raise work order for fixed services ( Internet/TV/landline ) requested by the customer & follow
up with the concerned departments to ensure service delivery
 Raising Trouble tickets to handle customer complaints& services
 Raising the quality of services/meeting customer satisfaction
 Consolidate, sort out, review and summarize the weekly/monthly reports
 Formalize work instruction & delivery process to meet the service level agreements between
different departments
 Created highly effective organizational and filing systems, including quick and thorough
indexing, filing and offsite storage, resulting in easy access to critical information and
streamlined office functioning.

2.  Coordinated work flow among five consultants and supervised three support staff. Prioritized
and delegated tasks, provided motivation and direction to create a positive work environment
and ensured accurate, on-time completion
 Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited
organizational culture throughout the company
Achievements
o I have been selected be one of the task force team for the Du call center to support
the customer service during the span of the Arab revolution
Pervious job:
Finance House P.J.S.C., Dubai, UAE
Collection Officer – Collection Dept
July 2009 till December 2010
Job description:
 Working bucket 3.
 Follow up Auto Murabaha, Credit Card, and Goods.
 Tracing customers.
 Processing file police and filing police case/follow up/close case.
 Responsible for following up on all unpaid cheques/loans/credit cards charge to all delinquent
customers. This would normally include resending a copy of the cheques, and re-phoning the
customer; etc.
 Follow up with customers, respond their queries and provide statements.
 Visiting customers: to create a professional and friendly environment providing fast, flexible
and efficient service to our customers to simplify the follow up for the late payment.
 Follow up with customers for all outstanding payments and identify problematic email, phone
or fax in order to achieve prompt cash collection.
 Conduct Daily follow up reports.
 Keep up-to-date information regarding the various promotions and products at the
organization (DIB).
 Ability to communicate in a clear, concise, understandable manner and listen attentively to
others.

3. Vodafone Cairo, Egypt
From July 2006 to June 2009
Collection Specialist team leader , customer care team leader
Job Responsibilities
 Call customers for appointments to create a professional and friendly environment
providing fast, flexible and efficient service to our customers to simplify the follow up
for the late payment.
 Ensure customers settlements for all outstanding payments and identify tricky email,
phone or fax in order to complete prompt cash collection.
 Work on Globus T24 System, providing account statements, balance accounts, etc.
 Conduct Daily & weekly follow up reports.
 Ability to communicate in a clear, concise, understandable manner and listen
attentively to others.
 Compile statistics and reports for management review.
 Monitoring and remedy all delinquent and over-limit accounts and to minimize
aberrant accounts and run follow up to the next bill cycle.
 control the accounts receivables on a day to day basis versus the follow up list
 Review and recommend enhancements to improve current work flow/processes to
minimize manual input to increase operational efficiency.
Achievements
 Ideal employee for the floor twice in Vodafone Egypt call center
 Acting as supervisor for high quality team
 Delegated to initiate full Support to premium customer ( High revenue customers)
RAYA Holding
Alexandria bank outbound debit & credit card Tele sales Jan 2005 To June 2006
Job Responsibilities
 Approaching all customer data base promoting all credit/debit cards
 Retain all deactivated customers & sustain customer loyalty
Academic credential

4. Bachelor of degree faculty of commerce Cairo University, accounting department, Class [2000
till 2004], Overall Graduation Grade: Good.
Certified basic business skills acquisition Cairo, Egypt sponsored by future generation
foundation (F.G.F).
Diploma in financial accounts/preparing budgeting /financial documents with in
ATC (Accounts training center)
sTraining Course
 Customer focus training ( du telecom)
 7 habits of highly effective people ( du telecom)
 We are du training ( du Telecom
 Spin selling training ( Du telecom)
 Sales & marketing training in Dar Al-Bain News paper
 Training on internal data survey/data entry
Language
 English: Good written/spoken.
 Arabic: mother tongue.
Computer Skills
 MS office XP professional
 International Computer Driving License [ I C D L ]
 BSCS ( Billing system)
 Win cash ( Front office operation system)
 Seibel ( back office operation system)
 Minsat ( Back office billing system)
 Citrix (web interface plat form)
Personal information
 Date of Birth : 23/07/1982
 Address : Sharjah ,Nasrya , UAE
 Gender : Male
 Nationality : Egyptian
 Marital Status : Married
 Military Status : completed
 Driving LICENSE : UAE driving license
 Visa status : Resident visa (Transferable)