1. ELIZABETH T. GODFREY
96 Old Colony Ave. #226, East Taunton, MA 02718 (781.910.4120)
Elizabethgodfrey622@yahoo.com
Experience
Red Hawk Fire & Security Company
May 2014 – Present – Regional Inspection Coordinator
• Coordinate and Schedule Quarterly and Annual Inspections with Customers
• Maintain full scheduling for 22 Technicians and Dispatch
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
M.D. STETSON COMPANY, INC. May 2012 – May 2014
May 2012 – May2014 – Customer Service Representative
• Order Entry
• Soft Selling / Cross Selling
• Customer Set up and Account Maintenance
• Primary contact for Outside Sales Representative
• Create and Maintain Quotations for Customers and Outside Sales Representatives
IPC GLOBAL SOLUTIONS, TAUNTON, MA April 2006 – May 2012
July 2008 – May 2012 – Promoted to Key Sales Account Manager
• Interact with potential and existing customers to maximize sales opportunities with distributors and buying groups; by exploring business
opportunities to increase business
• Cold calling for new business to increase sales and customer base
• Execute Product Knowledge and Industry Training Sessions to internal and external customers
• Create and maintain customer quotations, evaluate their feedback, and forecast to ensure line fill
• Give direction to Engineering team to develop new product introductions and liaise with customer base
• Monitor and report customer performance comparing forecasted sales and gross profit vs. actual
• Diffuse problems situations and coordinate complaints with resolution, while monitoring the IPC team
April 2006– July 2008– Marketing Assistant
• Responsible for data capture and general research with the overall intention of increasing sales
• Interacted with customers to maintain complaint database
• Responsible for buying vendor samples to introduce new products
• Drove MarCom activities pertaining to presentations, corporate literature, sales promotions, trade show activities/planning, advertising, and
web site maintenance
• Liaised with design agencies, printers, packaging and product manufactures regarding various product lines
• Assumed responsibility for new product releases, product listings, and a buyers’ guide
MAGUIRES BAR AND GRILL, Easton, MA
June 1999 to present Waitress
• Exhibit excellent customer service and interpersonal skills while maximizing sales and multi-tasking
• Responsible for training of all new hires
STAR MARKET, Lynn, MA
May 1993-December 1998 Floral Assistant Manager
• Managed flower inventories including ordering, shipping, and handling, as well as shelf life
• Managed junior florist representatives

2. Education
BRIDGEWATER STATE COLLEGE, BRIDGEWATER, MA
• B.S. in Business Management, Concentration in Marketing, January 2002
• Relevant Coursework: Managerial Accounting, Managerial Finance, Microeconomics, Macroeconomics, Statistics for Economics and
Business, Fundamentals of Information Systems, Strategic Management, Marketing Research, Quantitative Methods of Management,
Advertising, Sales Management, International Marketing and Physical Distribution.
MASCONOMET REGIONAL HIGHSCHOOL, BOXFORD, MA
• Graduated June, 1997
• Relevant Coursework: Banking, Journalism and Production, Business Management
Activities
Bridgewater State College
EXPANSION PROJECT, August 2001- December 2001, Research Manager
• Held position of Research Manager – overseeing 30 students conducting surveys regarding the Expansion of BSC
• Utilized data tables and cross tabulations to conduct / report findings to the Marketing Professor and Board of Trustees
SILVER CITY GALLERIA, January 2001 – May 2001, Marketing Research Project Manager
• Managed team responsible for conducting research to determine a “typical customer profile” for the shopping plaza
• Created cross tabulations of customer demographic data and presented the data to the Galleria Mall Department
WESTGATE LANES, January 2000 – May 2000, Team Member
• Participated in target market research consisting mainly of cold calling to the local area to introduce the newly renovated alley
• Focused on the newly remodeled alley and introducing it to existing and prospective customer base; presented findings to the owners
AMERICAN MARKETING ASSOCIATION, April 2001 – May 2002
• Attended sales and marketing workshops while assisting with the conference presentations; Ambassador: New Orleans, LO
• Team member for Chicago AMA research conference by collecting student surveys, gathering data through Inquisitor, and producing
the final analysis to the Association (2002)
Skills
Proficient in Microsoft: Word, Excel, PowerPoint, Outlook, Access, Syspro. Team Member of the “Breakfast Club”
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills,
Resolving Conflict, Analyzing Information , Multi-tasking