1. Thomas Massey
1112 E 36th St, Minneapolis, MN 55407
Cell: (612) 432-7389
mass0091@umn.edu
SUMMARY
Innovative Leader seeks Nike Store Operations Coach position offering
opportunities for exciting professional and personal challenges. Self-driven
and energetic with a positive and collaborative attitude. Brings strong team
building, problem-solving and business driving skills.
HIGHLIGHTS
Decisive leader Innovative
Performance evaluation Employee engagement
Human resources management Synergetic
Team building Adaptable
EXPERIENCE
Assistant Leader - Restoration Hardware, Edina, MN
October 2011 to Current
• Coach both back of house and sales floor teams to drive business
results and achieve company and store goals
• Train new associates on company values and best practices in order to
maximize performance and support individual growth
• Give and receive feedback with associates to improve performance and
business results
• Open and close store in accordance with company policies and
standards, including counting registers, preparing daily bank deposits,
creating and sharing daily recaps and leading associate shift meetings
• Manage store inventory, including sellable merchandise and visual
props to reduce asset losses and identify key areas for improvement
• Manage payroll to meet company and store driven deadlines and goals
• Communicate with other teams within the organization to share best
practices and offer support for areas of opportunity
• Manage and resolve service issues to ensure customer satisfaction and
deliver a luxury, high-end experience
Stock Leader - Restoration Hardware, Edina, MN
June 2010 to October 2011
• Lead shipping and receiving department to process incoming
merchandise shipments and replenish sales floor
• Lead visual standards, both in back of house and on the sales floor in
accordance with company policy and directives
• Evaluate and coach associates' job performance through yearly reviews
• Train new associates in shipping and receiving duties, including
customer service, product knowledge and selling skills
• Manage outgoing shipments, both to customers and Catalog/Website
Return centers
Sales Support Associate – Restoration Hardware, Edina, MN
February 2002 to June 2010
• Ship and receive store inventory, including sellable merchandise, visual

2. props as well as store supplies
• Ship customer orders and Catalog/Website returns
• Support sales associates through stock checks and alternative
suggestions for unavailable merchandise
• Assist customers as support for the sales team at large
EDUCATION
Bachelor of Arts: Sociology, 2008
University of Minnesota– Minneapolis, MN
REFERENCES
Available upon request