Richard L. Young has over 20 years of experience in sales, customer service, and operations management. He has a proven track record of consistently achieving sales goals and increasing revenue. Most recently, he worked as a Territory Sales Manager for The Valspar Corporation where he met or exceeded sales targets and won new business from competitors. He has also held management positions in the funeral, car wash, and tire industries.

1. Richard L. Young, IV
266 Niven Road Lancaster, SC 29720
Phone: 704-941-8514
Email: ryasu94@yahoo.com
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EXPERIENCE
The Valspar Corporation Lynchburg, VA Nov. 2008 – March 2016
Territory Sales Manager Nov. 2008 – March
2016
• Primary responsibility: meeting projected sales increases from a year over year
perspective.
• Consistently achieved projected sales increases through managing color collateral,
merchandising aides, POP displays and inventory control, as well as, training and
motivating retail associates daily.
• Made regular outside sales calls to contractors, painters and property managers
explaining the benefits of using Valspar paints and services for the professional offered
by Lowe’s, regularly winning business from competing paint suppliers.
• Met regularly with Lowe’s management teams to advise them on plans to increase
Valspar sales within their stores.
• Served as a Regional Safety Ambassador, preparing and delivering weekly safety
messages to the Regional Sales Team. Preparing safety messages that will be
distributed nationally and internationally to create a Safety 1st
culture that goes well
beyond OSHA requirements.
• Recipient of the Regional Territory Manager of the Year for fiscal 2015.
World Travel Consultants Fort Mill, SC Feb. 2008-Nov.2008
Customer Service & Collections Manager Feb. 2008- Nov. 2008
• Handled all customer concerns, resolving them to benefit the consumer while also
protecting the company’s best interests.
• Responded in writing to all inquires by governmental regulatory agencies and
consumer advocacy organizations.
• Developed and managed a collections team, collecting an average of $5000 weekly on
accounts that were delinquent in paying annual dues.
Autobell Carwash Inc. Charlotte, NC 2007-2008
Assistant Manager July 2007-February
2008
• Managed and trained employees in all aspects of Carwash activities including customer
service, handling money, sales strategies, safety, OSHA compliance, proper washing
procedures and customer satisfaction.

2. • Responsible for opening and closing procedures, preparing and closing cash drawers,
investigating cash drawer discrepancies, preparing and delivering daily bank deposits
containing large amounts of cash.
• Inspected wash equipment daily to ensure proper operation and provided repairs and
maintenance as needed.
Crown Memorial Park Pineville – NC 1997-2006
Assistant Director of Sales February 2005-June 2006
Director of Operations and Family Service November 1999-February 2006
Marketing Manager April 1997-November 1999
Assistant Director of Sales February 2005-June 2006
• Exercised management philosophies to increase sales volume from approximately
$75,000 to $120,000 weekly.
• Managed 20+ inside and outside sales associates, implementing organizational
marketing plans.
• Responsible for daily motivational meetings to ensure sales productivity.
Director of Operations and Family Service November 1999-February 2005
• Managed daily operations of funeral and family services, sales, employee recruitment
and retention.
• Managed accounts payable, receivable, collections, public relations, and administrative
assistants.
• Provided monthly and annual reports to the North Carolina Cemetery Commission, a
consumer protection agency to ensure future product availability to pre-need clients.
• Decreased organizational bond liability by $350,000 by implementing adherence to NC
State and Federal Regulations.
• Negotiated business sales contracts for services, supplies, inventory, and capital
equipment.
Marketing Manager April 1997-November 1999
• Implemented new marketing techniques that increased prospective customer flow by
40%.
• Tracked and managed prospective customer costs to stay within established budget.
Sears/Tire America Division North/South Carolina 1995-1997
General Manager Greensboro, NC October 1996-April 1997
First Assistant Manager Winston-Salem, NC June 1996-October 1996
Assistant Manager Columbia, SC September 1995-June 1996

3. General Manager Greensboro - NC October 1996-April 1997
• Managed 30+ retail and mechanical staff to ensure profitability and customer
satisfaction.
• Managed all inventories for sales, operations, and maintenance for an annual 1.75
Million-dollar operation.
• Gathered all data for competitor market research to ensure proper market pricing.
• Responsible for all HR, employee relations, and OSHA Compliance for 30+
employees.
• Communicated with Corporate Headquarters regarding consumer concerns.
First Assistant Manager Winston-Salem, NC June 1996-October 1996
• Teamed with General Manager to supervise 25+ retail and mechanical staff to ensure
profitability, customer satisfaction, and inventory management.
• Generated all productivity reports for Corporate Management.
• Initiated all competitor market research and sales team management responsibilities.
Assistant Manager Columbia, SC September 1995-June 1996
• Assisted with management of mechanical staff to ensure customer satisfaction.
• Increased retail sales by $2,000 weekly exceeding Corporate Management sales
expectations.
EDUCATION
Bachelor of Science, Communications Appalachian State University-Boone, NC 1994