1. CANDICE L CRAWFORD
14077 Baldwin Court, Rancho Cucamonga, CA 91739 ◆ C: (909) 938-1334 ◆ candicecrawford25@gmail.com
PROFESSIONAL SUMMARY
Strategic Planning capability within fast pace environment
2+ years of strategic decision making
Proven team player within multiple projects
S KILLS
Analytical thinker Experience with WinSQL
Strategic planning capability Crystal Reports
Recruiting and hiring expert Knowledge of MS Office Suite
Independent judgment and decision making Accurate and detailed
Promotes positive behavior Critical thinking ‘
W ORK HISTORY
Call Center SystemManager, 05/2012 to Current
CTi – Rancho Cucamonga, CA
Analyze deficiencies in document and payment collections
Assist the Director of Production with analysis of account portfolios and develop specific work plans to
effectively manage inventory and optimize workflow
Assist the Director of Production with analysis, review, and synthesize information for call center and
operational purpose and planning
Prepare and distribute various reports
Gather, synthesize and analyze data to identify trends and patterns
Make recommendations to the Director of Production
Provide various forecasts to Director of Production
Work with collection management team for creating ad hoc reports and team strategies
Collaborate with other departments to reconcile reports and data
 Executive Administrative Assistant – 05/2012 to 11/2012
 Recruiter – 11/2012 to 11/2013
 Production Analyst – 11/2013 to 04/2015
 Call Center System Manager – 04/2015 to current
Administrative Assistant/ Receptionist, 06/2008 to 05/2012
Bamboo Leaf Body Wellness – Upland, CA
Assist customers online as well as in office.
Schedule appointments as needed and answer phones.
Process online orders, manage inventory and restock products, as well as website item listing.
Verify Insurance and cashier.
Order and distribut office supplies while adhering to a fixed office budget.
Direct guests and route deliveries and courier services.
Greet numerous visitors, including VIPs, vendors and interview candidates.
Administrative Assistant/ Receptionist, 05/2005 to 09/2007
Johnson, Mormino & Crawford, LLP – Ontario,CA
Manage office supplies, vendors, organization and upkeep.
Answer and manage incoming and outgoing calls while recording accurate messages.
Open and properly distribute incoming mail.

2. Greet numerous visitors, including VIPs, vendors and interview candidates.
Obtain signatures for financial documents and internal and external invoices.
Process client rebate reconciliation, reporting and check requests.
EDUCATION
Bachelor of Science: Kinesiology, March 2010
California Polytechnic University - Pomona, CA
Masterof Science: Healthcare Administration, August 2014
University of Phoenix