1. Caitlin Keen
2201 Highway 83 Vincent, Alabama, 35178 (205)834-0629 caitkeen85@gmail.com
Work Experience
ENCORE RESALES, PELHAM, AL
Buying and Logistics, Oct 2014 – Present
• Resolve customer complaints regarding sales and service.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and
service programs.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in
receiving and shipping operations.
• Assess marketing potential of new and existing store locations, considering statistics and
expenditures.
• Formulate, direct and coordinate marketing activities and policies to promote products and
services, working with advertising and promotion managers.
• Compile lists describing product or service offerings.
• Initiate market research studies or analyze their findings.
• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or
services, analyzing business developments and monitoring market trends.
• Purchase the types of products expected to be in demand.
• Conduct economic or commercial surveys to identify potential markets for products or services.
• Consult with product development personnel on product specifications such as design, color, or
• packaging.
• Replenish merchandise on a daily basis
• Meet with Sales representatives to decide future products and purchases
ANTIQUES AND UNIQUES, CHILDERSBURG, AL
Social Media Marketing, Oct 2012 – Dec 2014
• Plan and prepare advertising and promotional material to increase sales of products or services,
• working with customers, company officials, sales departments and advertising agencies.
• Gather and organize information to plan advertising campaigns.
• Confer with clients to provide marketing or technical advice.
• Provide presentation and product demonstration support during the introduction of new products
and services to field staff and customers.
• Direct and coordinate product research and development.
• Identify and develop contacts for promotional campaigns and industry programs that meet
identified buyer targets such as dealers, distributors, or consumers.
• Represent company at trade association meetings to promote products.
• Read trade journals and professional literature to stay informed on trends, innovations, and
changes that affect media planning.
• Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
SHI BY JOURNEY'S, HOOVER , AL
Store Manager , Nov 2006 – Sep 2008
• Plan and direct staffing, training, and performance evaluations to develop and control sales and
• service programs.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Interview and hire staff, and oversee staff training.
• Locate vendors of materials, equipment or supplies, and interview them to determine product
availability and terms of sales.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Maintain records of goods ordered and received.
KOHL'S DEPARTMENT STORE , BIRMINGHAM, AL
Beauty Department Supervisor, Sep 2004 – Oct 2007
• Provide customer service by greeting and assisting customers, and responding to customer
2. inquiries and complaints.
• Inventory stock and reorder when inventory drops to a specified level.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
• Review inventory and sales records to prepare reports for management and budget departments.
• Examine products purchased for resale or received for storage to assess the condition of each
product or item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Confer with company officials to develop methods and procedures to increase sales, expand
• markets, and promote business.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Keep records of purchases, sales, and requisitions.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise
displays and advertising copy.
Education
UNIVERSITY OF ALABAMA AT BIRMINGHAM, BIRMINGHAM, AL
Psychology, Aug 2014
JEFFERSON STATE COMMUNITY COLLEGE, BIRMINGHAM , AL
Psychology, Dec 2010
Additional Skills
Technically Savvy
Ability to Prioritize
Effective Problem Solving Skills
Learning Agility
Ability to influence
Works well in teams
Self-Awareness
Organizational Awareness and Proactivity
