Diane Lovell-Bulu is a business analyst with over 20 years of experience in strategic planning, system implementations, auditing, resource management, and project management at several healthcare companies including Blue Cross Blue Shield of Massachusetts. She has expertise in member service, claims processing, testing vendor implementations, and leading projects. Her education includes an Associate's degree in Liberal Arts and she is pursuing PMP certification.
1. Diane Lovell- Bulu
48 Pine St. Middleboro Massachusetts 02346 (C) 774-263-9178
dianebulu@yahoo.com
• Business Analyst: with expertise in strategic planning implementation, proficient in system
implementations
• Proven success in Auditing of accounts performance guarantees agreements
• Proficient in resource management, staffing of personnel, projects and events
Key Strengths:
Member Service Audits Collaborative Brainstorming
System Enhancements Benefits Management –Staffing
Project Management Leadership Communications
Employment History
• Feb 3, 2014- April 20th
, 2015: Blue Cross and Blue Shield of Massachusetts
Responsibilities: Member Service Associate
• June 2013-November 18, 2013: Cumberland Farms
(Interim position-To be discussed one on one)
Responsibilities: Customer Service Associate
• March 2011-February 2012: Sr. Business Manager NASCO
Responsibilities: Project Manager
• March 2008-July 2009 : Blue Cross and Blue Shield of Massachusetts Sr. Business Analyst
Consumer Driven Healthcare/Personal Spending Accounts:
Responsibilities: Testing Vendor Implementation
• March 2007 –March 2008: Sr.Business Analyst Blue Core Configuration Claims-Future
Implementation Blue Cross and Blue Shield of Massachusetts
• August 2004-October 2006: Sr. Lead Business Analyst Blue Core Claims Interfaces Blue Cross
and Blue Shield of Massachusetts
• August 2000- August 2004: Blue Cross Blue Shield of Massachusetts -Supervisor FEP Member
Service, Federal Dental Blue and Claims Customer Service
• August 1998- August 2000: Blue Cross Blue Shield of Massachusetts -Production Application
System Support Analyst
• June 1996- August 1998: Blue Cross Blue Shield of Massachusetts -National Quality Auditor
• September 1994- June 1996: Blue Cross Blue Shield of Massachusetts -Provider Service
Associate
• June 1992 –September 1994: Blue Cross Blue Shield of Massachusetts -S.W. A. T Customer
Service
Technical Background
Proficient in all Claims processing systems within the BCBSMA programs (NASCO, TPS, FEP and Met
Vance), Microsoft Word, Excel and Access.
EDUCATION
PMP Certification Class taken (QPS) July 2015-Certification scheduled
1985 Associates Degree-Liberal Arts Massasoit Community College, Brockton, Massachusetts
1983 High School Diploma Brockton High School, Brockton Massachusetts.
2. Professional References
Ann McLaughlin 617-246-5000
Kimberly Karbott 617-246-5000
Joel Coffin 617-246-5000
Deborah Keenan 617-246-5000
Bonnie Hadaway 781-263-3423
Douglas Seifert 508-946-7536
Additional Reference’s available upon request.
