Customer-focused professional with extensive experience exceeding aggressive sales quotas and performance metrics in fast-paced business environments. Articulate communicator skilled in building and strengthening strategic relationships to increase revenue and advance company objectives. Continually focused on fostering positive customer experiences through responsive communications and product expertise

1. LAURA MANGOLD
4906 NW 60th
St. • Kansas City, MO 64151 • 816-589-5566 • lm70@sbcglobal.net
INSIDE SALES/PRODUCT MANAGER/CUSTOMER SERVICE SPECIALIST
Customer-focused professional with extensive experience exceeding aggressive sales quotas and performance
metrics in fast-paced business environments. Articulate communicator skilled in building and strengthening
strategic relationships to increase revenue and advance company objectives. Continually focused on fostering
positive customer experiences through responsive communications and product expertise. Key skills:
 Strategic Sales Processes  Inventory/Cost Control
 Business Operations  Team Training & Leadership
 Customer Service  Issue Resolution
 Relationship Building  Communications
PR O F E S S I O N A L EX P E R I E N C E
ACCOUNT SPECIALIST, June 2016 – Present
WestRock, Grandview, MO
Manage assigned growth accounts including order trend analysis across three Strategic Business Units by
forecasting, performing inventory management, and entering and overseeing progress of orders. Develop and
maintain customer profiles and product files for assigned accounts. Process all documents. Drive system, process,
forecast and operations recommendations that create service solutions and decision-making. Work hand-in-hand
with the Commercial organization to drive sales revenue. Lead all post-sales efforts. Proficient in Outlook, Word,
PowerPoint, Excel, Google Mail, and SalesForce.
Key Contributions
• Develop Distributor Training Manual
• Execute at a level required to maintain a multi-million dollar Key Account
• Member of the Stop, Start and Continue Committee
• Safety Team Member
• Internal Auditor for ISO 9001:2015
INSIDE SALES, March 2015 – June 2016
Smiths Connectors, Kansas City, KS
Manage all aspects of individual account representation in an assigned territory. Department Lead. Communicate
customer requirements, expectations and needs to the entire Internal Business Unit. Receive, process and respond
to all incoming account orders, inquiries and complaints, stock check, pricing authority, coordinate all quotations
and negotiate blanket contracts with accounts, directors and representatives. Provide solutions to customer
shortages, shipping discrepancies, cancellations and methods of payments. Proficient in Outlook, Word,
PowerPoint, Excel and SalesForce.
Key Contributions
• Department Lead
• Execute at a level required to maintain a multi-million dollar Key Account
PRODUCT MANAGER/CUSTOMER SERVICE REPRESENTATIVE, August 2006-February 2015
CCP Composites US LLC. Kansas City, MO
Plan, coordinate and evaluate projects across Operations, R&D, Quality and Sales aimed at enhancing products,
product development and operations. International experience in processing requests, working with brokers,

2. logistics, pricing and various other departments to ensure product quality and delivery for end-customers.
Develop product literature and sales tools. Proficient in AS400, Outlook, Word, PowerPoint, Excel, and SalesForce.
CCP Composites US LLC.
Key Contributions
• Member of Diversity Committee
• Safety Team Member / First Aid Responder
• Represent CCP at Regional Conferences
• Lead on developing electronic order system
• Develop and conduct internal product knowledge seminars
• Coordinate New Product Development across Internal and External Customers
• Work with different operational sites throughout the United States and Globally
• Maintain / Develop and Enhance Customer Relations
• Consistently exceed goals by motivating and interacting with individual and team members
EA R L Y CA R E E R SU C C E S S
STOREROOM CLERK, 2006
Ball Corp., Kansas City, MO
CUSTOMER SERVICE SPECIALIST, 2005
Saf-T-Glove, Inc., Kansas City, MO
INSIDE SALES REPRESENTATIVE, 1997-2004
Electro Wire, Inc., Wood Dale, IL
COMMERCIAL COORDINATOR, 1992-1997
Leviton Manufacturing Co., Inc./American Insulated Wire Corp., Bensenville, IL
ED U C A T I O N & TR A I N I N G
BS, Business Management, 2010, Park University, Parkville, MO
AA, General Business, 2001, College of DuPage, Glen Ellyn, IL
CO M M U N I T Y WO R K
Volunteer, 2010-Present, Friends of Parkville Animal Shelter, Parkville, MO
PR O F E S S I O N A L R E F E R E N C E S
Matt Swenson, VP of Marketing & Product Management
CCP Composites
Liberty, MO
(816)-516-4387
Note: Matt was my boss at CCP Composites for three years.
Gary Wilde, Account Manager
CCP Composites
West Bend, WI
(262)-909-3071
Note: Gary was a fellow co-worker at CCP Composites for nine years.