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CARMEN MASTRANGELO
Coral Springs FL 33065 954. 993. 1336
LinkedIn.com/pub/carmen-mastrangelo cjmast33321@yahoo.com
TRAINING SPECIALIST
Enthusiastic, experienced professional with a long track record of success as trainer, motivator, coach and mentor.
Expertise in building strong, successful teams by using skills in recruitment, talent management, customer
service, sales and cost cutting. Have worked for major corporations in a variety of industries including
automotive, healthcare, retail, banking, and employee benefits in both for-profit and non-profit environments.
• Organizational Structuring • Concept Development
• Strategic Planning and Implementation • Call Center Interaction
• Project Integration • On-Boarding
• Revenue and Profit Generator • Expert Verbal/ Communication skills
PROFESSIONAL EXPERIENCE
CORAL SPRINGS GMC/BUICK – Coral Springs FL 2014 – Present
Salesman/Sales and Business Trainer
Entrusted with selling new and pre-owned vehicles while creating and delivering weekly and monthly sales and
customer service training programs to sales team. Responsible for building relationships with customers through
professional and courteous interaction.
• Since training programs began, store sales have incrementally increased each month by at least 8%.
• Promoted to Finance Manager after four months of top sales.
• Salesman of the Month four times in first six months of employment, including first month after just three
weeks on sales floor.
• Top salesman of “gross profit” over first four months of employment.
• Sold over 100 vehicles in first six months of employment.
• Obtained over $100K in gross profit in first six months of employment.
• Attained highest CSI (Customer Service Index) among all salespeople in Dealership.
ONEBLOOD (Former Community Blood Centers of Ft. L) – Ft. Lauderdale, FL 2008 – 2014
Operations Training Director
Provided leadership and training while directing a staff of 50 for the largest Blood Center in Florida. Created sales
and training programs while meeting budgets, scheduling blood drives and managing team to meet goals.
• Trained both Sales and Medical staffs in scheduling, goal setting and product collections.
• Scheduled regular coaching and “mobile” training sessions with sales teams to review, instruct, commend
or motivate.
• Developed new business initiatives, set recruiting and collections standards with daily reports and training
sessions designed to educate.
• Created daily “flash” reports and weekly staff meetings to communicate up to the minute recruiting,
booking percentages, and inventory needs.
• Saved over $2M as driving force behind company-wide “Costing Project” designed to determine cost to
collect a single unit of blood or blood products.
• Saved $40K by leading purchase of new Training Software and implementation.
• Reduced payroll and operational costs by lowering DASH rate (efficiency) on all blood drives by 33%.
CARMEN MASTRANGELO Page Two
RETAIL BUSINESS DEVELOPMENT – Ft. Lauderdale, FL 2007 – 2008
Director of Training and Communication
Nation’s leading Retailing Service Company, responsible for marketing, designing and creating training
curriculum and instructional material for all of the RBD retail partners nationwide.
• Completely redesigned entire new hire training curriculum and material for Vonage, the Nation’s largest
provider of VoIP (Voice over Internet Protocol) landline telephone service, including 160 page manual.
• Created and delivered two day “On-Boarding” classes to network of 50 Retail Kiosk locations
throughout the United States.
• Reduced training time by 33% with annual cost savings over $50,000 by restructuring new hire
curriculum and implementation. Reduced travel costs by creating webinar and on-line training plans.
• Created companywide soft skills modules to ensure consistency of learning.
• Regularly provided follow-up or “bounce back” training to all new hires.
PRESENTATIONS
Goal Setting, Mentoring / Corrective Actions
Vonage Management Summit, 2007
BANK ATLANTIC – Fort Lauderdale, FL 2005 – 2007
Instructor / Corporate Trainer (Bank Atlantic University)
“Florida’s Most Convenient Bank” was open 7 days a week with locations open until midnight. The University
provided training and development and ongoing education for Bank Atlantic’s 3000+ employees.
• Provided training for all new-hire and existing sales associates by teaching them BankAtlantic product
knowledge, sales, and cross-sell techniques.
• Taught hundreds of students in over a dozen classes including all sales, customer service and compliance
courses with a satisfaction rating of over 94%.
• Increased in-store sales by over 10% by establishing a training program with extreme emphasis on sales
and the cross-sell process. This training provided the skills that were necessary to meet branch and
career goals.
• Saved over $30K by implementing new manual printing method, by eliminating unnecessary printing in
other areas, and recycling other classroom materials.
• Aligned training target tasks with core competencies, organizational behaviors, and key business goals.
EDUCATION
BUSINESS MANAGEMENT
Fairleigh Dickinson University, Madison NJ
CERTIFICATION
Skills for the Business Manager
Finance & Insurance Legal and Ethical Standards-JM&A Performance Development Center
Over 40 General Motors technology and product knowledge course certifications

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Mastrangelo Carmen Training Resume (1)

  • 1. CARMEN MASTRANGELO Coral Springs FL 33065 954. 993. 1336 LinkedIn.com/pub/carmen-mastrangelo cjmast33321@yahoo.com TRAINING SPECIALIST Enthusiastic, experienced professional with a long track record of success as trainer, motivator, coach and mentor. Expertise in building strong, successful teams by using skills in recruitment, talent management, customer service, sales and cost cutting. Have worked for major corporations in a variety of industries including automotive, healthcare, retail, banking, and employee benefits in both for-profit and non-profit environments. • Organizational Structuring • Concept Development • Strategic Planning and Implementation • Call Center Interaction • Project Integration • On-Boarding • Revenue and Profit Generator • Expert Verbal/ Communication skills PROFESSIONAL EXPERIENCE CORAL SPRINGS GMC/BUICK – Coral Springs FL 2014 – Present Salesman/Sales and Business Trainer Entrusted with selling new and pre-owned vehicles while creating and delivering weekly and monthly sales and customer service training programs to sales team. Responsible for building relationships with customers through professional and courteous interaction. • Since training programs began, store sales have incrementally increased each month by at least 8%. • Promoted to Finance Manager after four months of top sales. • Salesman of the Month four times in first six months of employment, including first month after just three weeks on sales floor. • Top salesman of “gross profit” over first four months of employment. • Sold over 100 vehicles in first six months of employment. • Obtained over $100K in gross profit in first six months of employment. • Attained highest CSI (Customer Service Index) among all salespeople in Dealership. ONEBLOOD (Former Community Blood Centers of Ft. L) – Ft. Lauderdale, FL 2008 – 2014 Operations Training Director Provided leadership and training while directing a staff of 50 for the largest Blood Center in Florida. Created sales and training programs while meeting budgets, scheduling blood drives and managing team to meet goals. • Trained both Sales and Medical staffs in scheduling, goal setting and product collections. • Scheduled regular coaching and “mobile” training sessions with sales teams to review, instruct, commend or motivate. • Developed new business initiatives, set recruiting and collections standards with daily reports and training sessions designed to educate. • Created daily “flash” reports and weekly staff meetings to communicate up to the minute recruiting, booking percentages, and inventory needs. • Saved over $2M as driving force behind company-wide “Costing Project” designed to determine cost to collect a single unit of blood or blood products. • Saved $40K by leading purchase of new Training Software and implementation. • Reduced payroll and operational costs by lowering DASH rate (efficiency) on all blood drives by 33%.
  • 2. CARMEN MASTRANGELO Page Two RETAIL BUSINESS DEVELOPMENT – Ft. Lauderdale, FL 2007 – 2008 Director of Training and Communication Nation’s leading Retailing Service Company, responsible for marketing, designing and creating training curriculum and instructional material for all of the RBD retail partners nationwide. • Completely redesigned entire new hire training curriculum and material for Vonage, the Nation’s largest provider of VoIP (Voice over Internet Protocol) landline telephone service, including 160 page manual. • Created and delivered two day “On-Boarding” classes to network of 50 Retail Kiosk locations throughout the United States. • Reduced training time by 33% with annual cost savings over $50,000 by restructuring new hire curriculum and implementation. Reduced travel costs by creating webinar and on-line training plans. • Created companywide soft skills modules to ensure consistency of learning. • Regularly provided follow-up or “bounce back” training to all new hires. PRESENTATIONS Goal Setting, Mentoring / Corrective Actions Vonage Management Summit, 2007 BANK ATLANTIC – Fort Lauderdale, FL 2005 – 2007 Instructor / Corporate Trainer (Bank Atlantic University) “Florida’s Most Convenient Bank” was open 7 days a week with locations open until midnight. The University provided training and development and ongoing education for Bank Atlantic’s 3000+ employees. • Provided training for all new-hire and existing sales associates by teaching them BankAtlantic product knowledge, sales, and cross-sell techniques. • Taught hundreds of students in over a dozen classes including all sales, customer service and compliance courses with a satisfaction rating of over 94%. • Increased in-store sales by over 10% by establishing a training program with extreme emphasis on sales and the cross-sell process. This training provided the skills that were necessary to meet branch and career goals. • Saved over $30K by implementing new manual printing method, by eliminating unnecessary printing in other areas, and recycling other classroom materials. • Aligned training target tasks with core competencies, organizational behaviors, and key business goals. EDUCATION BUSINESS MANAGEMENT Fairleigh Dickinson University, Madison NJ CERTIFICATION Skills for the Business Manager Finance & Insurance Legal and Ethical Standards-JM&A Performance Development Center Over 40 General Motors technology and product knowledge course certifications