1. ANNA M. WOODS
P.O Box 1332 Ocean View DE 19970
302-470-0913 / ladytyler1@aol.com
HIGHLIGHTS OF QUALIFICATIONS
• Knowledge of business and organizational planning and execution including resource allocation
• Trained in human relations functions including labor relations
• Ability to resolve customer service complaints and problems
SKILLS AND EXPERIENCE
Management
• Trained newly hired Sales Associates
• Prepared payroll for up to 20 employees
• Performed bookkeeping operations including accounts payable and receivable
• Processed monthly billing of customer accounts
• Processed financing for high ticket merchandise
• Met with customers; explained store policies
• Monitored health and safety procedures for stores
Sales/Customer Service
• Marketed and sold furniture, household appliances and fine jewelry
• Assisted customers in locating merchandise; answered questions and provided information about
products
• Marked and ticketed items for sale
• Maintained display and sales areas
• Operated switchboard for retail store; answered customers’ questions, transferred calls and wrote
accurate messages
EDUCATION
Walden University September 2007- Present
• Master’s Mental Health
• Chi Sigma Iota Honor Society
• Gibbs College Vienna, Virginia August 2007 (Graduated)
• Bachelor of Science Degree Criminal Justice
• Internship with St. Mary’s County Sheriff Department
• Suma Cume Laude
Prince George’s Community College Largo, Maryland Sep 1986 - Jun 1990
General Studies and Psychology 36 Credits
EMPLOYMENT HISTORY
Cleaning Self Employed November 2015- Present
Sales God’s Way September 2014-November 2015
Sales JCrew November 2012- June 2014
Sales Payless Furniture April 2012 – June 2012
Assistant Mngr. Dollar General April 2010 February 18 2011
Cashier: Kohl’s Department Store November 2008 September 2009
Cashier Raley’s Market Ridge, Maryland April 2007- November 2008
Receptionist , Kelly Services, McLean Virginia August 2006- September 2006
Receptionist, Ultimate Staffing, Vienna, Virginia April 2005- July 2006
• Answering phones, filing , data entry

2. Parts Manager, Clinton Cycle, Clinton, Maryland Jun 2003 - April 2005
• Managed day to day operations for retail parts department
• Recruited, hired and dismissed employees: prepared performance evaluations
• Supervised and monitored inventory of store merchandise, equipment and supplies
Sales/Collections, St. Mary’s Motors, Lexington Park, Maryland Dec 2002 - Jun 2003
• Sold new and used vehicles
• Ran credit checks for financing
Receptionist, Harley Davidson of Washington, Fort Wash, Maryland Dec 2001 - Dec 2002
• Operated switchboard for retail store; answered customers’ questions, transferred calls and wrote
accurate messages
Sales Associate, J C Penney’s, Waldorf, Maryland Sep 2001 - Dec 2001
• Assisted customers in locating merchandise; answered questions and provided information about stock
• Marked and ticketed items for sale
• Maintained display and sales areas
Office Manager, Roomstore, Waldorf, Maryland Sep 1998 - Mar 2000
• Prepared payroll for up to 20 employees
• Performed bookkeeping operations including accounts payable and
receivable
• Processed monthly billing of customer accounts
• Processed financing for high ticket merchandise