Connor Butler is a student at HCC in Houston, Texas pursuing a degree in Business Management and Arts. He has over 5 years of experience in retail sales, currently working at Macy's and previously at Academy Sports and Outdoors. His experience includes ensuring high customer satisfaction, assessing customer needs, meeting sales goals, maintaining store areas, processing transactions, building relationships, and suggesting ways to improve sales. He has a track record of exceeding sales quotas and strong communication and customer service skills.

1. Connor Butler
[12319 Bexley Drive] | [Houston, TX 77099] | [832-589-4055 | ConnorButler2012@yahoo.com]
Education
 HCC, Houston, Texas
 In Progress/2021
 Business Management/Arts
Experience
October 2016-Currently
[Sales Associate] | [Macy's] [ First Colony Sugar Land ]
 Ensure high levels of customer satisfaction through excellent sales service
 Assess customers needs and provide assistance and information on product features
 Welcome customers to the store and answer their queries
 Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
 “Go the extra mile” to drive sales
 Maintain in-stock and presentable condition assigned areas
 Actively seek out customers in store
 Remain knowledgeable on products offered and discuss available options
 Process POS (point of sale) purchases
 Cross sell products
 Handle returns of merchandise
 Team up with co-workers to ensure proper customer service
 Build productive trust relationships with customers
 Comply with inventory control procedures
 Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s
design

2. 2
January 2015-November 2016
[Sales] [Academy Sports and Outdoors] [West Oaks]
 Ensure high levels of customer satisfaction through excellent sales service
 Assess customers needs and provide assistance and information on product features
 Welcome customers to the store and answer their queries
 Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
 “Go the extra mile” to drive sales
 Maintain in-stock and presentable condition assigned areas
 Actively seek out customers in store
 Remain knowledgeable on products offered and discuss available options
 Process POS (point of sale) purchases
 Cross sell products
 Handle returns of merchandise
 Team up with co-workers to ensure proper customer service
 Build productive trust relationships with customers
 Comply with inventory control procedures
 Suggest ways to improve sales
 Working knowledge of customer and market dynamics and requirements
 Track record of over-achieving sales quota
 Hands-on experience with POS transactions
 Familiarity with inventory procedures
 Solid communication and interpersonal skills
 A friendly and energetic personality with customer service focus
 Ability to perform under pressure and address complaints in a timely manner
 Availability to work flexible shifts

3. 3
 Ensure high levels of customer satisfaction through excellent sales service
 Assess customers needs and provide assistance and information on product features
 Welcome customers to the store and answer their queries
 Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
 “Go the extra mile” to drive sales
 Maintain in-stock and presentable condition assigned areas
 Actively seek out customers in store
 Remain knowledgeable on products offered and discuss available options
 Process POS (point of sale) purchases
 Cross sell products
 Handle returns of merchandise
 Team up with co-workers to ensure proper customer service
 Build productive trust relationships with customers
 Comply with inventory control procedures
 Suggest ways to improve sales
 Basic understanding of sales principles and customer service practices
 Working knowledge of customer and market dynamics and requirements
 Track record of over-achieving sales quota
 Hands-on experience with POS transactions
 Familiarity with inventory procedures
 Solid communication and interpersonal skills
 A friendly and energetic personality with customer service focus
 Ability to perform under pressure and address complaints in a timely manner
 Availability to work flexible shifts

4. 4