Jessica Ford has over 15 years of experience in retail management and food service. She has held positions as a store manager, assistant manager, and cashier/cook at various grocery stores and restaurants in Arkansas and Missouri. Her responsibilities have included overseeing staff, ensuring quality customer service, monitoring inventory, and enforcing safety and health procedures.

1. Jessica Ford
408 Bland Street
Pocahontas, Arkansas, 72455
5739228519
jesslindsey0137@gmail.com
WORK EXPERIENCE
The Store Caruthersville, MO
cashier/cook Mar 2011 – Aug 2013
• Grill, cook, and fry foods such as french fries, eggs, and pancakes.
• Clean food preparation equipment, work areas, and counters or tables.
• Take orders from customers and cook foods requiring short preparation times, according to customer
requirements.
• Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking
breads or desserts, and brewing coffee or tea.
• Complete orders from steam tables, placing food on plates and serving customers at tables or counters.
• Perform general cleaning activities in kitchen and dining areas.
• Accept payments, and make change or write charge slips as necessary.
• Grill and garnish hamburgers or other meats such as steaks and chops.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping
floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
• Supervise others and provide on-the-job training.
• Compile and maintain non-monetary reports and records.
• Cash checks for customers.
Sav-A-Lot Blytheville , AR
Store Manager Aug 2009 – Dec 2011
• Oversee activities directly related to making products or providing services.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales,
or distribution of products.
• Review financial statements, sales and activity reports, and other performance data to measure productivity
and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize
investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
408 Bland Street Pocahontas, Arkansas, 72455 5739228519 jesslindsey0137@gmail.com

2. • Manage the movement of goods into and out of production facilities.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Plan store layouts or design displays.
• Implement or oversee environmental management or sustainability programs addressing issues such as
recycling, conservation, or waste management.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise.
• Review inventory and sales records to prepare reports for management and budget departments.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and
promote business.
• Keep records of purchases, sales, and requisitions.
• Resolve customer complaints regarding sales and service.
Sav-A-Lot Caruthersville, MO
assistant manager Apr 2006 – Aug 2009
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Examine products purchased for resale or received for storage to assess the condition of each product or
item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Keep records of purchases, sales, and requisitions.
• Compile lists describing product or service offerings.
• Assist individuals in filling out applications or questionnaires.
• Locate and list addresses and households.
• Supervise or train others, and maintain staff records.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
408 Bland Street Pocahontas, Arkansas, 72455 5739228519 jesslindsey0137@gmail.com

3. • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Examine products purchased for resale or received for storage to assess the condition of each product or
item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Establish credit policies and operating procedures.
• Keep records of purchases, sales, and requisitions.
• Review inventory and sales records to prepare reports for management and budget departments.
• Plan budgets and authorize payments and merchandise returns.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Taco Bell Lexington, TN
assistant manager Jan 2003 – Mar 2006
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete
disciplinary write-ups.
• Specify food portions and courses, production and time sequences, and workstation and equipment
arrangements.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these
problems.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and
conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
• Recommend measures for improving work procedures and worker performance to increase service quality
and enhance job safety.
• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine
and liquor.
• Develop equipment maintenance schedules and arrange for repairs.
• Greet and seat guests, and present menus and wine lists.
• Schedule parties and take reservations.
• Present bills and accept payments.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Complete forms in accordance with company procedures.
• Make copies of correspondence or other printed material.
EDUCATION
408 Bland Street Pocahontas, Arkansas, 72455 5739228519 jesslindsey0137@gmail.com

4. SOUTH PEMISCOT R-V Steele, MO
High School Diploma, May 2001
ADDITIONAL SKILLS
• Took personal care aide classes in 2014 and was certified, can operate a manual or electric pallet jack, can
operate cardboard baler, can operate gas or propane buffer
408 Bland Street Pocahontas, Arkansas, 72455 5739228519 jesslindsey0137@gmail.com