Jessica Kuncman has over 10 years of experience in retail management. She is currently the Store Manager at Roberta Roller Rabbit in New York where she exceeds sales goals and received an award for top sales. Previously she was the Store Manager at Haute Hippie in New York where she consistently achieved top sales and received awards for 13 consecutive months. She is proficient in retail operations, scheduling, hiring, training, merchandising, inventory management, and data analysis.
Work with customers with the most cheerful and pleasant disposition.
Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product.
Communicate and assist customers in any way possible as the customers may require campaign deals in all products.
Process or help process payments made by the customer – whether by in cash or credit card.
Bag products for the customers (if there’s no other assigned to that.
Administration, managing the cash floats, daily banking, daily sales reports and all the other office related work.
Responsible for visual display and merchandising standards.
Receive instructions from brand on the work to be done on weekly basis.
Work with customers with the most cheerful and pleasant disposition.
Give answers to customers’ questions or concerns related to the product they are charged to sell and demonstrate good knowledge of the product.
Communicate and assist customers in any way possible as the customers may require campaign deals in all products.
Process or help process payments made by the customer – whether by in cash or credit card.
Bag products for the customers (if there’s no other assigned to that.
Administration, managing the cash floats, daily banking, daily sales reports and all the other office related work.
Responsible for visual display and merchandising standards.
Receive instructions from brand on the work to be done on weekly basis.
1. JESSICA L. KUNCMAN
2740 Clubhouse Road
Merrick, NY 11566
jessicakuncman@gmail.com
(516) 790-5945
EXPERIENCE
Roberta Roller Rabbit, New York, NY 02/2015-Present
Store Manager
• Meet and exceed personal and store sales goals; recipient of management award for top sales for reaching highest percentage over
monthly goal throughout all 15 stores for December 2015.
• Responsible for increasing 2015 store sales by 13%.
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Analyze selling and sales reports to determine the needs of the store.
• Enforce cash control procedures including: bank deposits, safe funds, and petty cash.
• Set individual sales goals for team and follow-up daily on performance.
• Support the development of associates’ selling techniques.
• Work closely with public relations to organize company events to expand the store’s client base and increase exposure.
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Recruit, hire, and train all new hires within district.
• Schedule associates to maintain adequate floor coverage while maintaining payroll costs.
• Meet inventory accuracy and shrink requirements using inventory reports/cycle counts.
• Ensure staff is trained in all areas of operations.
• Ensure selling floor is neat, clean, and organized to reflect the brand’s image.
• Identify and communicate product concerns and needs to corporate.
Haute Hippie, New York, NY 09/2014 -02/2015
Store Manager
• Consistent top sales producer generating 56% of the Madison Avenue store sales.
• Recipient of top producer sales award for a consecutive 13 months.
• Responsible for opening and closing store, ensuring garment presentation and visual standards are presented according
expectations
• Delegated daily tasks for associates to ensure the team met store sales goals, visual directives, and customer service standards.
• Maintained cohesive relations with clientele communicating with them on a weekly basis to advise of new merchandise and brand
promotions.
• Resolved staff issues including but not limited to scheduling, recruiting and conflicts among team members.
• Communicated and implemented corporate directives to retail team in a timely and effective manner.
• Maximized sales through joint operational and commercial focus to achieve the highest level of profitability for the store.
• Analyzed selling reports; prepared daily cash reports and prepared weekly reports including product selling reports, sales flash,
action plans, and updated open to buy.
• Conducted weekly conference calls with managers in other locations to discuss clientele, merchandise and new products.
A. List by 100% Kids Clothing Store 07/2010 – 09/2014
Assistant Buyer – Assistant Manager
• Trained new employees with respect to inventory details and selling strategies.
• Direct contact with vendors to discuss custom orders, tailored specifically for our client market.
• Attended seasonal trade shows with owner to provide insight with respect to new merchandise purchases.
• Researched and suggested new trends and styles that should be carried in store.
• Coordinated sample sales and other events such as the annual “Midnight Madness” sale
Sales Associate 02/2008 – 07/2010
• Responsible for operation of “Sale Store”.
• Provided quality customer service with purchases, styling tips, and providing product information.
• Merchandised and maintained the store when new product comes in.
• Assisted in pricing merchandise by factoring cost prices, overhead expenses and required profit margins.
EDUCATION
Nassau Community College, Fashion Buying and Merchandising, A.A.S
COMPUTER SKILLS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)