Russell Watters has over 30 years of experience in retail management, including roles as a district manager, store manager, operations manager, and buyer. He has a proven track record of improving sales, reducing costs, and developing employees. Watters is skilled in areas such as merchandising, inventory control, customer service, and personnel management. He aims to create a customer-focused environment and motivate employees to achieve top performance.

1. Russell Watters
Ph: 228-323-4510
gtmowatters@aol.com
Career Summary
Summary:
Dynamic leader with excellent analytical, organizational and management skills who thrives on challenges
and has a passion for meeting deadlines. Accomplished more than 20 years of progressive experience in
retail sales, management, business development and training. Has established experience in store
management, human resources, and the communication skills to get things done. Promote & motivate
employee excellencetoward top level results. Able to create environments that focuses on outstanding customer
serviceexceeding expectations on a daily basis.
Areas of Expertise
 Monitor employee performance, making recommendations for skill development, additional
Responsibility for promotion and for areas of improvement documentation.
 Ensure proper staffing to labor budgets to establish high standards of customer service.
 Assessed applicants, for potential employment, matching them to criteria for interpersonal skills,
Technical expertise and management potential for future leadership roles building the bench.
 Scheduling regular staff training to enhance product knowledge, improving customer service.
 Merchandising expert in the proper ways to display and present product which makes them and sell.
 Personally can address customer complaints even after escalation by store and assistant managers.
 Interview and evaluate job applicants for new store openings and only hiring the best candidates...
 Responsible for profit attainment, financial, operational planning, payroll budget and sales performance.
Career History
District Manager
Jiffy Lube International Feb 2015 – Present
* Effectively improved efficiency,cost savings marketshareand profit improvement
* Successfully completed all assigned duties and increased the bottom line.
* Supervised and mentored 120 employees to work together as a team
* Improved Customer servicetimes and increasemarket shareby twelve percent
* Ability to confront and manage conflictwell and always in control of the situation.
* Improved customer serviceby implementing new surveys after service.
District Managerand Store Manager
The Fresh Market Stores Jan 2010 – Feb 2015
• Formulated a strategy for increasingsales whilefocusingon daily storeoperations.
• Maintain and scheduleemployee hire prospects for diversified open positions.
• Oversees inventory stock and merchandiseto ensure quality control and loss prevention.
• Consistently receives positivefeedback from consumers and creates an environment for repeat business
by developing longterm relationships with the customers.
• Continue to train new and existingassociates on increasingdaily sales through proven results.
• Controlled labor forecasts,overtime and presented documentation when needed to change behaviors.
• Selected as an Elite-A-Team member by increasingsales goals to budget forecastby over 12% YTD.

2. Russell Watters Page (2) Two
Services OperationsManager
Navy Exchange (NEXCOM) May 2006 – Jan 2010
• Oversawfloor design and new grand opening alongwith supervisingover 300 associates in each location,
includinga team of (8) eight store managers and (12) assistant storemanagers.
• Developed a plan to identify and resolve the high volume of consumer complaints whileensuringthe
management team exhibited positiveenergy when communicatingwith customers and associates.
• Managed the inventory flow team by pre-screening the rightcandidates for efficient placement and
Responsibilities,in which led to an 18% decrease in payroll with overtime control techniques.
• Handled all daily operations including merchandising, inventory, customer service, standards, personnel
performance, shrinkageand profitability.
• Over sawfive locations and 14-16 million in sales for ateach of the locations thatI directed.
Assistant, Co- Manager, Store Manager
Wal-Mart May 1999 –May 2006
• Ensure management as well as hourly associates is customer centered and driving sale throughout the
store.
• Over saw93 million in annual sales volumewith 723 sales associates
• Handleall daily operations includingmerchandising,inventory,pricing,pay roll and staffing.
• Execute standard company procedure and strategic initiatives that drive customer experience through
daily reports and directfeedback from customers
• Created a more efficient inventory flow team by reducing inventory from 5.7 million to 4.3 million and
increasesalefrom93 million to 96 million
SupplyLogisticOfficer
U.S. Navy May 1990 – June 1999
• Improved efficiency of the receiving process through training logistic teams which resulted in payroll
decrease and improvement in inventory stock.
• Served two years in combat for Desert Shield,Desert Store and Restore Hope
• Served onboard a submarine,Destroyer and combat stores ship.
• Recruiter for two years,developed, and retained talented members that resulted in promotions.
• Partnered closely with the base warehouse to ensure efficient deliveries worth 45 million dollars.
• Developed a quarterly and annual planning process that resulted in new product going straight from the
truck to the ships without compromisingthe storage facilities.
Property Manager
KKI Inc. June 1986 – May 1990
• Sell and show properties through stage merchandisingand outdoor furniture show casing.
• Used vendor sourcing experienceto ensure optimal product lineresults with 100% occupancy
• Had sales strategies and resources which included all P & L, budgets and projects.
• Accountable for sales,payroll,human resources,and inventory control
• Generated annual leasesales thatconsistently increased for fiveyears.
• Resolved any customer differences, whileensuringcustomer satisfaction.
• Maintained associatesales forceschedulingbased on consumer traffic and needs.
• Improved best practices for associates and continued with ongoing training.
• Attended meetings in complex for the resolution of any concerns of tenants.

3. Russell Watters Page (3) Three
Buyer / Store Manager
MercantileStores (Gayfer’s Division)
October 1975 – May 1986
• Increased sales Year to date by 12.9% through merchandisingefficiency and zero out of stocks.
• Maintained productivevendor sourcingto ensure the optimal pricing and advertisingco-op
• Implemented sales strategies consistentwith prioritiesand resources overseeingall layoutprojects.
• Purchased all Housewares,small appliances and Outdoor furnitureincludingaccessories.
• Accountable for sales,payroll,human resources,and inventory control in high volume units,generating
11 million dollarsin annual salesthatconsistently increased Year after Year.
• Resolved any associateand customer differences, whileensuringcustomer satisfaction.
• Created and maintained associateschedulingbased on consumer traffic and needs.
• Recommended improved best practices for associatecontinued ensuringtheir training.
EDUCATION
Pensacola Junior Collegemajored Business Administration AS Degree
University Of West Florida majored in Business Managementand Business Marketing
References are available upon Request
Additional Skills
 Budgeting -- Capital and Operating
 Coaching and Motivating Staff
 Conducting Training Programs
 Customer and Employee Relationship Management
 Payroll Reporting and Reduction
 Performance Analysis of employees
 Policy and Procedure Development
 Recruiting and Hiring Personnel
 Staffing and Management Development