Michael Terracino has over 10 years of experience in retail customer service and leadership roles. He is currently a Key Holder at The Vitamin Shoppe in Staten Island, where he provides excellent customer service, achieves sales goals, and leads a team. Previously, he held roles as an Assistant Manager and Sales Associate at The Vitamin Shoppe locations in Staten Island and Jacksonville. He is seeking a new position that utilizes his strong customer service and leadership skills.

1. Michael Terracino
43 Commerce St
Staten Island, NY
Telephone: 917 - 626 - 7273
Email: mterracino811@gmail.com
Objective
To attain a position within your client and team oriented company that utilizes my excellent
customer service aptitude and leadership skills while expanding my company-wide
knowledge in order to exceed business objectives.
Experience
January 2014 - Present
Vitamin Shoppe
Staten Island, NY
Key Holder:
• Established, modeled, and reinforce the Branded Customer Experience and
hand selling technique. Promptly serve customers, minimizing wait time. Coach
and direct staff regarding model service, selling, and customer engagement
behaviors.
• Drive sales by meeting and collaborating with the store team to understand,
support and achieve established sales goals and objectives.
• Instrumental in elevating sales to meet or exceed monthly sales goals by
providing excellent customer service and product knowledge.
• Maintain a professional and courteous relationship with customers and co-
workers that fosters a positive work environment and embraces diversity.
• Promotes growth and sales by creating and maintaining internal/external
community outreach relationships within the local community. Establishes an
active sampling regimen through customer engagement.
• Lead and participate in learning and development activities (daily store
meetings and product/online education) in order to provide optimal customer
service. Complete Learning Path and Vitamin Shoppe University training
activities in established timelines.
• Protect and maintain company assets and resources to include cash control,
inventory, fixtures and physical facility to prevent theft, ensuring Loss
Prevention standards. Maintain the confidentiality and security of sales records
and operational reports. Ensure work environment is safe for both customers
and Health Enthusiasts.
August 2013 – January 2014
The Vitamin Shoppe
Jacksonville, Florida
Sales Associate:
• Maintain a professional and courteous relationship with customers and co-
workers.
• Use product information and available resources to educate customers and assist
them in making smart product selections that are right for them.
• Serve customers promptly. Minimizes delay and wait time.
• Collaborate with the store team to support and achieve the goals of the store and

2. The Vitamin Shoppe.
• Assist in unloading stock, checking products against invoice, pricing
merchandise, cleaning fixtures and displaying product.
• Rotate products according to the company’s product rotation policy.
• Aid the Store Manager or Assistant Store Manager in the implementation of
merchandising and operational.
• Identify and document the return of damaged, discontinued or expired product.
• Operate the cash register and prepares customer receipts efficiently. Totals price,
tax, and shipping and handling charges accurately. Balances the cash register at
the end of each shift or as scheduled.
April 2008 – August 2013
Vitamin Shoppe
Staten Island, New York
Assistant Manager:
• Assist the store manager to run the retail store operations by ensuring the store
consistently executes all operational functions to company standards and
reinforce customer service.
• Assist Store Manager to build and develop a team of qualified Sales Associates
who can achieve established goals and objectives.
• Instrumental in elevating sales to meet or exceed monthly sales goals by
providing excellent customer service and product knowledge.
• Excelled in motivating and encouraging the personal growth of employees by
modeling good work ethic as well as sharing extensive product knowledge.
• Help create appropriate schedules based on business needs and payroll
guidelines.
• Handled and organized 300 or more cartons per week of product shipment.
• Supervised ten employees and assign daily tasks and responsibilities.
• Responsible for setting up displays and product placements assigned by home
office.
• Managed participation and lead Health Fairs discussing the benefits of products.
April 2007– April 2008
June 2005 – August 2006
Best Buy
Staten Island, New York
Home Theater/Computer Sales:
• Acquired a broad knowledge of products pertaining to Home Theater and Personal
Computer selections.
• Provided a friendly and enthusiastic customer service attitude.
• Attended external seminars to acquire additional information about the products and
consumer needs.
Education
2005-2011
City University of New York – College of Staten Island
Staten Island, NY 10314
Bachelor of Arts in History
References – Furnished on request