1. Profile Summary
Expertise in reviewing the product mix for various retail outlets based on sales potential; analyzing products movement
trends through products sell-through reports & customer feedback and taking corrective actions. Efficient in collecting
information of competition / allied industry and generating reports for the top management to help them in strategy
planning. Represented the company at trade exhibitions, events and demonstrations; checked the quantities of goods on
display and in-stock and liaised with suppliers to check the progress of existing orders.
Proficiency in planning and deployment of visual merchandising / displays at store level; coordinated with vendors for
procurement of display stands / collaterals. Strong capabilities in formulating store-wise promotional plans and executing
all brand related promotions. Excellent communication skills with an attitude to readily acclimate to evolving business &
technology challenges.
Education
• MBA (Retail) from Indian Institute of Management and Engineering, location in 2011
• B.Com. from IGNOU, location in 2008
IT Skills Skill Set
Muzakkir
MIDDLE LEVEL PROFESSIONAL: Over 4 years of experience
Sales, Retail Operations and Store Management
Industry Preference: Please specify; Location Preference: Please specify
Skype ID: muzakkir.talib

2. • Proficient with ERP suits like Microsoft Dynamics and MS Office (Excel,
PowerPoint & Word
Soft Skills
Personal Details
Date of Birth: 15
th
February 1986
Languages Known: Please specify
Address: Flat No-1, Fouzia Apartment, Near Aligarh Modern Public School, Dhorra
Maafi, Aligarh-202002, U.P., India
Retail Operations
Store Operations
Business Development
Sales & Marketing
Client Servicing
Visual Merchandising
Training & Development
Cross-functional Coordination
Team Building & Leadership
Career Timeline
Motivational Leader
Change Agent Thinker
Collaborator Planner
Communicator
Mahindra Retail, Sales
Staff
Holland & Barrett, Sales
Staff
Marks & Spencer,
Senior Sales Advisor
2012-2013 2013-2015 Since 2015

3. Work Experience
Since Dec’15: Holland & Barrett, location as Sales Staff
Key Result Areas:
• Building lasting relationships with customers by contacting them to follow-up on purchases, suggesting new
merchandise and inviting them to upcoming events
• Coordinating with designers on a regular basis & launching the new collections at the retail stores with support of marketing
• Liaising with retail outlets, production, quality and dispatch departments for delivery & distribution of stock; managing
stocks & maintenance of stocks report
• Managing point of purchase display units, collection graphics, window displays, handouts and packaging; forecasting trends,
plan-stocking & de-stocking planning budgets and presenting sales forecasts / figure for new ranges to senior managers
• Formulating short-term strategic plans for enhancing operations, profitability & revenue targets; creating initiatives,
designing events and planning of merchandising & execution of these marketing events for increasing sales
• Managing shop floor interaction with customers for effective resolution of grievances and obtaining feedback
• Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting
of individual & group targets
Aug’13 - Aug’15: Marks & Spencer, location
Joined as Acting Supervisor and rose to the position of Senior Sales Advisor
Key Result Areas:
Senior Sales Advisor
• Shouldering the responsibility of providing:
o Prompt and courteous customer service on a daily basis
o Orientation, training and development of Sales Associates
• Monitoring continuous flow of merchandise from stock room to sales floor while implementing new floor plans and
visual placement of merchandise
• Conducting company monthly floor visual remerchandising
• Supporting in management and development of the corporate sales programs at the store level
• Supervising planning and providing an oversight to the completion of year-end inventory
• Allocating daily tasks to store associates
Acting Supervisor
• Organised and conducted training of all company’s representative on the necessity of applying company’s policies,
procedures and processes towards all duties that promote the values of the organisation
• Maintained the auditing of all work and sales activities to ensure a smooth running of the system
• Ensured:
o Daily reports of all activities executed by staff are submitted to the Retail Manager
o Quality standards are administered in the delivering services to the customers
o Standard of cleanliness, health and safety measures are accurately complied to according to the policies
established by the Ministry of Health and Safety
• Protected company and worker’s right according to the local law
• Formulated staff schedules to organize and distribute service

4. • Conducted staff meetings, monitored local competitors and managed customer needs
Accomplishments:
• Merit of receiving Certificate for:
o Best Customer Service Award in year
o Employee of the Month Award in year
o 100% attendance Award in year
Jan’12 – Jul’13: Mahindra Retail, location
Joined as Sales Staff and rose to the position of Senior Sales Staff
Key Result Areas:
Senior Sales Staff
• Acted as an Integral Member of the team to coordinate the opening of the store
• Developed and executed plans for visualization of merchandise
Sales Staff
• Determined customer needs and wants, opened and closed cash registers, managed task such as counting money,
separating charge slips, coupons and vouchers and making deposits
• Maintained knowledge of current sales and promotion, policies regarding payment & exchanges and security practices
• Monitored and recognized security risks and thefts, and know-how to prevent or deal with such situations
• Suggested, selected and helped locate or obtain merchandise based on customer needs and desires
• Answered questions regarding the store and its merchandise
• Described merchandise and explained the use and care of merchandise to customers
• Received inventory and checked merchandise to identify items to be re-ordered or replenished
• Replaced stock shelves, racks, cases, bins and tables with new or transferred merchandise
• Received, opened, unpacked and issued sales floor merchandise
• Made merchandise invoices comparison to items actually received to ensure items are correct
• Performed physical inventory of the received articles
• Provided an award winning customer service, developed lasting relationship with customers by contacting them to
follow-up on purchases, complaints and reminded them of upcoming events; incase of mistakes took ownership and
corrected them
• Assisted store operational activities including product ticketing, shipping/receiving, product flow, floor change-outs,
sales/markdowns and store up-keep
• Created customer’s data list from various internal sources, updated and issued Loyalty Cards
• Took customer feedback on various issues in prepared format
• Converted feedback into spreadsheet and forwarded it to the concerned Line Managers
• Provided lead from various organizations for the sale of gift vouchers
Accomplishments:
Senior Sales Staff
• Co-Managed the opening of a new store
• Bagged promotion to a management position which entailed responsibilities of executing store operational needs,
training and development of Sales Associates

5. Sales Staff
• Played a key role in partnering with store team to support a record breaking Retail-sales team, encouraged them with
a winning-attitude and enabled the team to break the sales record and achieve a world-class level of customer service
• Pivotal in applying creative energy towards merchandising apparel in windows, showcases and on floor to attract
customer attention and promote sales

6. Sales Staff
• Played a key role in partnering with store team to support a record breaking Retail-sales team, encouraged them with
a winning-attitude and enabled the team to break the sales record and achieve a world-class level of customer service
• Pivotal in applying creative energy towards merchandising apparel in windows, showcases and on floor to attract
customer attention and promote sales