Caitlin Keen has over 15 years of experience in retail management, marketing, and buying. She has held positions as a store manager, department supervisor, and marketing roles. Currently, she works in buying and logistics for an antique resale store, resolving customer issues, determining pricing, and monitoring sales trends. Keen has a background in psychology and is skilled in areas like problem-solving, teamwork, and customer service.

1. Caitlin Keen
2201 Highway 83 Vincent, Alabama, 35178 (205)834-0629 caitkeen85@yahoo.com
Work Experience
ENCORE RESALES, PELHAM, AL
Buying and Logistics, Oct 2014 – Present
• Resolve customer complaints regarding sales and service.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and
service programs.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in
receiving and shipping operations.
• Assess marketing potential of new and existing store locations, considering statistics and
expenditures.
• Formulate, direct and coordinate marketing activities and policies to promote products and
services, working with advertising and promotion managers.
• Compile lists describing product or service offerings.
• Initiate market research studies or analyze their findings.
• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or
services, analyzing business developments and monitoring market trends.
• Purchase the types of products expected to be in demand.
• Conduct economic or commercial surveys to identify potential markets for products or services.
• Consult with product development personnel on product specifications such as design, color, or
• packaging.
• Replenish merchandise on a daily basis
• Meet with Sales representatives to decide future products and purchases
ANTIQUES AND UNIQUES, CHILDERSBURG, AL
Social Media Marketing, Oct 2012 – Dec 2014
• Plan and prepare advertising and promotional material to increase sales of products or services,
• working with customers, company officials, sales departments and advertising agencies.
• Gather and organize information to plan advertising campaigns.
• Confer with clients to provide marketing or technical advice.
• Provide presentation and product demonstration support during the introduction of new products
and services to field staff and customers.
• Direct and coordinate product research and development.
• Identify and develop contacts for promotional campaigns and industry programs that meet
identified buyer targets such as dealers, distributors, or consumers.
• Represent company at trade association meetings to promote products.
• Read trade journals and professional literature to stay informed on trends, innovations, and
changes that affect media planning.
• Coordinate activities of departments, such as sales, graphic arts, media, finance, and research.
SHI BY JOURNEY'S, HOOVER , AL
Store Manager, Nov 2006 – Sep 2008
• Plan and direct staffing, training, and performance evaluations to develop and control sales and
• service programs.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Interview and hire staff, and oversee staff training.
• Locate vendors of materials, equipment or supplies, and interview them to determine product
availability and terms of sales.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Maintain records of goods ordered and received.
KOHL'S DEPARTMENT STORE , BIRMINGHAM, AL
Beauty Department Supervisor, Sep 2004 – Oct 2007

2. • Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
• Inventory stock and reorder when inventory drops to a specified level.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
• Review inventory and sales records to prepare reports for management and budget departments.
• Examine products purchased for resale or received for storage to assess the condition of each
product or item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Confer with company officials to develop methods and procedures to increase sales, expand
• markets, and promote business.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Keep records of purchases, sales, and requisitions.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise
displays and advertising copy.
Education
UNIVERSITY OF ALABAMAAT BIRMINGHAM, BIRMINGHAM, AL
Psychology, Aug 2014
JEFFERSON STATE COMMUNITY COLLEGE, BIRMINGHAM , AL
Psychology, Dec 2010
Additional Skills
Technically Savvy
Ability to Prioritize
Effective Problem Solving Skills
Learning Agility
Ability to influence
Works well in teams
Self-Awareness
Organizational Awareness and Proactivity