1. Tassanee Tankanitlert
2639 Balboa Street, San Francisco, California, U.S.A
Phone: 1-415-387-2176, Cell: 1-415-279-1327
Email: ttankani@yahoo.com
Objective
A challenging Retail & Operation Management position in a fast paced
environment that will allow for personal growth, career advancement and
achieving organizational goals.
Key Skills
Sales & Customer Service Vender Relations Inventory
Ad & Price Management Merchandising Direct Sale
Communication Skills Problem-Solving Supervision
Training & Motivation Strategic Planning Analyst
Execution skills Shrink Management Leadership
Payroll & Scheduling Project Management Operation
P & L Improve Score Card Food & Safety
Reconciling
Professional Experience
Assistant Store Manager, Walgreens, San Francisco, CA
(November-Present)
• Over look of all store operations
• Plan, lead and conduct continuous improvement projects such as Increase
of Department Sale, Fresh Program
• Ensure levels of performance by team members are efficient
• Train and team members Fresh Program and enforce and ensure Food
and Safety programs are complied
• Control, monitor and analyze inventories to determine how to increase
inventory turns, reduce waste or optimize customer service from many
factors such as items movement, customer demands, customer volume,
product shelf life and etc.
• Reconcile payment account
• Exercise direct supervisory control for the quality of work performed by
the planning and scheduling staffs for operation

2. • Organizing, planning, and prioritize works by developing specific goals
and plans to prioritize, organize and appoint able and efficient team
members to accomplish works
• Perform Employee Engagement and communicate to all levels
• Providing guidance and direction to subordinates including setting
performance standards and monitoring performance
• Identifying the developmental needs of others and coaching, mentoring,
or otherwise helping others to improve their knowledge or skills
• Recruiting, interview, selection, hiring, and promoting employees in an
organization
Assistant Store Manager in Training (ASM-T), Walgreens, San
Francisco, CA (May 2013-November 2014)
• Run the first flagship store in the bay area with 100 team members with
over 4,500 customers per day, an average sale of 60k per day and a
monthly minimum 2 million dollar in sale
• Over look of all store operations
• Operating the store with proactive actions by anticipating problems,
seeking feedback and communicating with all team members to prevent
the problems
• Uphold company policies and procedure in all situations such as safety
policies, 1506, price audits, product outdate audit, and etc.
• Ensure all team members understand, practice and follow Walgreens
Culture Beliefs and ECC (Extraordinary Customer Care) to increase
delightful customer experience such as brand salutation
• Hiring, training, and motivating new hires and team members by
developing cross training, nursing, sharing view points with two way
communication
• Use key operational and financial information and report results to
analyze and develop action plans to improve the total store performance
• Analyze inventory trends and supervise inventory including ordering
items, keeping stock and liquidating stock and leveraging company
resources to avoid outs and overstock with KPI Out List Reports
• Maximize the store’s competitive advantages and strengths and minimize
weaknesses and threats to drive business results
• Supervise the receiving, stocking, pricing, returning, and transferring of
merchandise

3. • Perform and supervise merchandising by planning and ensuring the
implementation, sets, resets and revisions
• Supervise the operation of store and team members,
opening/closing/changing shifts, and task delegation to team members
• Plan, develop, and execute store projects such OSA (On Shelf
Availability), Wine Department, and etc. to maximize profits and
productivities
• Ability to set effective priorities to achieve immediate and short & long
term goals, ensure smooth work-flow and meet operational deadlines
• Demonstrate leadership and vision with effective interpersonal and
communication skills, adept at building productive relationships and
building rapport with a diverse set of individuals
• Follow up on all outstanding issues and get feed back and information
being implemented for the better plan and results
• Plan a significant role for improvement of operational systems, business
processes, legal compliance in support of organization mission and goals
such as better management reporting, legal paper records, information
flow, etc.
• Analyze and identify consumers’ behavior and customer insights before
sourcing and making purchase on each product category from outsource
suppliers with products, pricing, and promotion
• Involve with disciplinary team in critical disciplinary issues
• Analyze financial reports such as Department Total, Items Movement,
Location Performance (5 Points), etc. to improve low profit departments,
low performance location, non-profit products; for example, Wine &
Beer Department, Monthly Suggestive Selling Program
• Implement working schedules matched with the store budget to
maximize employees’ productivities, customer service satisfaction and
sale performance by utilizing Hourly Sale Reports, Last Year Sale
Reports and Community Calendars
• Monitor store shrink from all Shrink Reports such as product shrink,
employee shrink, etc. and come up with proactive, preventive and
execution plans
• Conduct daily 5 minute meeting with employees
• Training, inventory, controlling and monitoring fresh food program and
ensuring all aspects are complied with Food and Safety Regulation

4. Assistant Manager, Walgreens, San Francisco, CA (April 2005-May
2013)
• Store operation including opening and closing, return and exchange, pay
out, ordering, inventory control, merchandising, cash control, call-in,
return and store claim, and shrinkage
• Run the future flag store in monthly sale at minimum of 1 million dollars
with 50 employees
• Maintain the store’s visual merchandise standards and store appearance
• Direct and work alongside employees to achieve assigned works and
daily goals
• Implement point of sale display with impulsive sale in multiple locations
• Train, motivate, and manage store personnel with crossing-training
strategies to increase point of sale
• Evaluate employees’ performance
• Conduct a 5 minute meeting with employees in the matters of company
policy and concerns, marketing, promotion, and etc.
• Experience in direct sell and customer service to achieve maximum
customer service loyalty and satisfaction
• Ensure employees comply with company policy and resolve internal
issues
Store Manager, Money Mart, San Francisco, CA (December 2003-April
2005)
• Oversaw all store operation including sale, adherence to company policy,
cash and shrinkage control, inventory levels, customer service, and
schedule
• Implemented strategic planning to achieve the store’s goals
• Provided leadership to staffs
• Recruited, trained, motivated, and developed staffs to high performance
levels
• Performed loan audit
• Conducted weekly and monthly financial reports
• Forecasted sales to minimize costs and to maximize profits and
productivity
• Communicated any store and corporate concerns with employees

5. Customer Service Supervisor, Office Max, San Francisco, CA (January
2000- February 2003)
• Directed all activities of customer service center
• Performed opening and closing, sales transactions, and ordering
• Trained and evaluated employees’ performance
• Provided information and good customer service and resolved customer
service issues
Achievements
• Implemented and planned the suggestive selling contest to increase the
promoted monthly products with results of the first or second place in
sale in the district for 6 month period
• Won Cash Till Payday VS LY, Check Fee VS LY, and Revenue VS LY
prizes for the first quarter of employment
• Mystery Shop Award with the highest achievement of 100 score in
September 2004
• Increased Key Operation Profit of the second quarter of 2005 fiscal year
in Dollar VS forecast profit by 19% and VS last year actual profit by
25.9%
• Office Max Employee of the Month
• Bachelor of BA Class of 1993 and of MBA Class of 1995
• Special Recognition of MBA Class of 1998
• Recognition of Walgreens ASM-T Class of year 2013 with 93 score
• The best ASM-T project of Class 2013
• The first place in Suggestive Selling Program within 3 months of
supervision in year 2013 with an average sale of 485 pieces items sold
per day and an average items sold per 10k of 1,058
• Increased a Liquor Sale by 10% in August 2014 and double digits in
every week of September month 2014
• Achieved and exceeded a Score Card Target Goals; Shareholder &
Performance in July, August, and September 2014
• Achieved the highest Overall Store Delight Score at 86 score held the
first place in the district in the month of September 2014
Education
1988-1992 Bachelor of Arts Degree in International Business, Lincoln
University, San Francisco, California 94118

6. 1993-1994 Master of Business Administration in International Business,
Lincoln University, San Francisco, California 94118
1996-1998 Master of Business Administration in Asian Business, Lincoln
University, San Francisco, California 94188
Computer Skills
Knowledge in PC (Microsoft Word and Excel)
References
Upon request

7. 1993-1994 Master of Business Administration in International Business,
Lincoln University, San Francisco, California 94118
1996-1998 Master of Business Administration in Asian Business, Lincoln
University, San Francisco, California 94188
Computer Skills
Knowledge in PC (Microsoft Word and Excel)
References
Upon request