1. CURRICULUM VITAE
AMAN MATHUR
Residential Address: Flat Number: - 309C Management Apartment
Plot Number: - 17, Sector 5 Dwarka,
New Delhi - 110075
Co-Address: The Leela Ambience Gurgaon,
National Highway 8,
Gurgaon, Delhi - NCR
Mobile: +91-8373912482
Email Address: aman_mathur_91@hotmail.com
Date of Birth: 25th April 1991
Nationality: Indian
CAREER OBJECTIVE
To maximize my inner potential and convert it into growth and see myself as one of the best in field of
Hospitality and achieve excellence in near future with team work. My ambition is to gain challenging
work experience in the organization where I can be a part of the growth of a dynamic and innovative
organisation.
CAREER ACHIEVEMENTS
 Recently been awarded as “Face of the house” (September).
WORK EXPERIENCE
 Internship from The Leela Ambience Gurgaon (6 Months, 2010)
 Worked in every department of the hotel, as a part of my 6 months industry exposure, and
was awarded as the “Best Industrial Trainee”, for the summer batch 2010.
 Management Trainee – Operations, Hotel Leela Venture Limited (2012-2014)
Front Office:-
 Handling Guest Services for internal and external Calls, also setting telephone verbiage for
the property.
 Ensuring guest requests are met for arrivals of day.
 Preparing concierge reports (Daily movement sheet).

2.  One point contact as a concierge for city information.
 Organizing city tours for guests and upselling evening sunset boat rides.
 Shift allocation for boat men, Chauffeur and door man.
 Resolving guest related queries.
 Ensuring Every Arrival for day is done an In-room-check-in.
 Shift end procedure of Cash close, registration card auditing.
Food and beverage:-
 Shadow manager for All Day Dining Restaurant.
 Ensuring all guest are met, greeted and escorted to their tables.
 Supervising morning breakfast operations.
 Helping for timely turnover of restaurant for lunch and evening operations.
 Supervising morning breakfast operations.
 Helping for timely turnover of restaurant for lunch and evening operations.
 Co-ordinating restaurant snags with housekeeping and engineering.
 Also looked after “The Library” bar of the hotel.
 Assistant Manager Front Office: - The Leela Ambience Gurgaon (2014-Present)
 Reporting to Front Office Manager.
 Looking after Rooms control, Group co-ordinator and Duty Manager Shifts.
 Blocking VVIP arrivals of day and ensuring preference are placed before arrival.
 Blocking arrivals for the day and co-ordinating with housekeeping for timely cleaning of
room’s in-order for smooth in-room-check-in process.
 Daily auditing of internal and external telephone calls in respect to telephone standards.
 Maintaining balance of room allocation.
 Handling guest queries and always providing an alternative to guests.
 One point contact for any group movement in hotel.
 Implementing new procedures related to groups in order for smooth check-out procedure.
 Responsible for preparing group billings, and collecting payment at time of check-out
depending on contract.
 Ensuring group related requests are met and guests are satisfied.
 Processing reservations and responsible for amendment to group block once handover
from sales is done to front office.
 Daily auditing of group rates and daily billing.
 As Duty manager, responsible for shift end process like auditing registrations cards,
individual rates, making a record for guests related concerns and checking statutory
requirements of foreign nationals in accordance to Indian Government.
 Responsible for store requisition and weekly and monthly budget reports.
 Preparing Daily comparison report.
 Co-ordinating safety for all guests with housekeeping and Security.
ACADEMIC ACHIEVEMENTS
 Post Graduate in Professional Studies (Management Trainee) Hotel Leela Venture Limited.
 B.A Hospitality Administration, Edinburgh Napier University.
 Diploma in Hospitality Administrations from Punjab Technical University.
 Higher Education from Apeejay School Saket, CBSE board 2012.
 Secondary Education from Apeejay School Saket, CBSE board 2009.
 Was also awarded as the “Most promising Student” in Year 1 of college.
KEY SKILLS
Customer Satisfactions, Cultural Awareness, Effective Communication, Interpersonal Skills, Employee
Relations, Hospitality Standards, Front Office Operations, Property Management System (Opera),
Creative thinking, Problem Solving, Team work, Risk Taking, Responsible and Reliable, Multi-tasking,
Resourceful, Group handling, Complicated Billings, Room control, Upselling and Marketing.

3. HOBBIES
 Surfing internet for new gadgets in the market.
 Music
 Driving
 Playing Tabla (Indian Instrumental Music)
 Spending time with family
LANGUAGES KNOWN
 English
 Hindi
REFERENCE
Available on request.