This document contains the resume of Pinki Rani. It outlines her career objective to make a place for herself in the service industry. It lists her educational qualifications which include a diploma in hotel management, a B.Com degree, and secondary education. Her work experience includes front office roles at various hotels in Meerut, Jaipur, and Delhi since 2010. Her duties have included guest relations, room assignments, training, and developing standard operating procedures. Additional personal details are provided such as her unmarried status, date of birth, languages spoken, and hobbies of music and travel.

1. PINKI RANI
Vill. & Post Sikhera
Meerut , ( Uttar Pradesh )
E-mail: pinkig27@gmail.com
Mob:+91-7895368020
- Career Objective
To make a place for myself in the service industry and to live up to the company’s
expectation
- Professional / Academic Qualifications
Completed 3 year Diploma course in hotel management & catering technology ,
From J.P IHM Meerut. (2012)
Completed Graduation (B.com) from Meerut College Meerut , affiliated to C.C.S
University Meerut
XII (2008) from D.A.B Girls Inter College Meerut affiliated to U.P
X(2006) from S.S.D.Girls Inter College Meerut affiliated to U.P.
- Currently working as Front office Executive at Bravura Gold Resort Hotel,
Meerut (U.P) (26 OCTOBER 2014 TO till date)
Taking guest feedback during the stay and upon departure.
Rooming, Escorting for all Guest.
Arranging ATG & in-room check-in for all VIP guest.
Making guest history based upon the stay.
Taking special care of Long staying guest.
Checking of all show round rooms and Arrival rooms.
Making daily checklist of particular shift.

2. Making Guest satisfaction Report on daily basis.
Follow up for amenities with concern department.
Room allocation for all the arrivals according to the preference.
Training pre-opening staff in hotel operations and processes
Making the Standard Operating Procedures for Guest Relation.
Conducting daily trainings.
Pre-paring training calendar for the month
Overlooking setting up of all the sub departments
o Business Centre
o Guest Service Hotline (Operators)
o Concierge
WORK EXPERIENCE
Date of Joining Company Name Location Designation
25 OCTOBER2013 -05 OCTOBER
2014
HotelMango (Ajay prime
group ofhotel)JAIPUR
Rajasthan
JAIPUR Rajasthan
India
Worked as Front
Office executi ve
05 JANUARY 2012 TO 20
OCTOBER 2013
HOTEL ADITYAZ GWALIOR
M.P
Gwali or M.P.
India
Worked as
Supervisor in
Housekeepi ng (pre -
Opening)
15 November2010 to 2 January
2012.
HotelClarksInn pacific
mall NCRDelhi.
Pacific mall NCRDelhi.
India
Worked as GSA in
Housekeepi ng
Interest of area :-
Front Office Operation
Job Description while worked in housekeeping
Responsible for allocating jobs to team members to different floors

3. Motivating team work of the floor boys
Responsible for supervising housekeeping desk.
Responsible for handling of mini bar.
Responsible for handling of guest request & guest complaint.
Responsible for to check the Par Stocks of guest supplies.
Ensuring the correct billing of the guest according to the consumption of M/bar
Appreciation & recognition by guest for providing profession & personalized
services.
- Personal Information
Marital status : Unmarried
Sex : Female
Date of Birth : 05/06/1989
Father’s Name : Mr. Mahendra Singh
Languages Known : Hindi, English
Nationality : Indian
Hobbies : Listening to music & Travelling
Pinki Rani
Date-: