Sandeep Uttam is seeking a position that allows him to utilize his skills in hospitality and facility management. He has over 15 years of experience in various roles, including general manager, senior operation manager, and assistant general manager. His core competencies include facility management, operations management, and hospitality management. He holds a diploma in hotel management and catering technology and has worked for several facility management companies managing various services and sites.

1. CURRICULAM VITAE
NAME: Sandeep Uttam
E-MAIL: sandeep.uttam@hotmail.com
PHONE: 9717495206
OBJECTIVE
One can get success with passion, hard work and proper determination' it's my belief. I think I
can prove my skills and would definitely be found worth full to the organization if I were offered
a chance. I am firm believer that drops can fill ocean with perseverance and energy. I want to
turn the opportunities into results. I wish to excel in an organization which offers growth
opportunities to integrate my visions of success with the company and bring out of the best of my
caliber with positive commitment to teamwork and to enhance my skills.
INDIVIDUAL PROFILE AND
STRENGTHS
• Quick learner who is always keen to acquire new skills
• Loves to accept challenges with ability to meet targets and deadlines
• Creative & Innovative skills & Eye for details.
CORE
COMPETENCIES
• Facility Management
• Operations Management
• Resource Management
• Hospitality Management
• Quality & Standard Management.
• Vendor Management.
• Guest house management.
• Horticulture & Landscaping.
• Cafeteria Management.
• Pest Control management.
• Specialist in Value Added Task.
• F & B Production & Restaurant operation

2. Academic& Professional
Qualification
• Three-year diploma in Hotel Management & Catering Technology in 2004
from J.P Institute of Hotel Management & Catering Technology, Meerut
affiliated to U.P Technical Board, Lucknow.
• Intermediate from U.P Board with Science Stream passed in 1997.
• Matriculation from U.P Board with Science Stream passed in 1995.
Work
experience
1. Working as General Manager Free Lancer as expert in Hard Core Hospitality
& Facility management since Jan 16 to till Date.
2. Worked with Petra Asset & Facility Management Pvt. Ltd. since May 2015 to
till Dec. 2015 as their Senior Operation Manager, North India.
3. Worked with I – Food Hospitality Since Sep 14 to till May 15 as their AGM
Hospitality Gurgaon.
3. Worked with TENON Property Services Pvt. Ltd. since July 2012 to till
Sep..2014 as their Sr. Manager Technical Advisory Group (TAG) North India.
Job Responsibilities:
• New Site Transition & Mobilization
• Maintaining a cordial relationship and creating the bridge between the Client
and Tenon Site Managers.
• Conducting periodic review of Tenon services at Sites and interact with
Clients to understand their needs and expectations.
• Conducting quarterly Client Satisfaction Survey to understand their level of
satisfaction as also for ISO Certification and making action plans.
• Based on High standard of services, feedback, undertake measures for
problem resolution.
• Conduct briefings for the site employees on soft skills and educating them on
usage of Chemicals & Machines and their grooming/etiquette.
• Working towards organic growth and bringing new customers in company.
• Maintaining the customer relations management via mail, phone, meetings.
• Managing & support to B.D. team to get the new business.
• Played a vital role in getting the business from the major clients for the
company initiating and getting the contracts in place for the prospective
clients and doing end to end life cycle from initiating a dialogue to
successfully delivering products to the clients.

3. • Work as a support to facilitate client development, internal cross
communication training and maintain consistent client service efforts.
• Identifying and investigating problems concerned with site issues, policy,
markets organization and processes & SOP.
• Main point of contact for the client visits, customer support, service,
grievance handling related to the project to be communicated to the team in
the advent of the project manager’s absence.
• Handling the entire Soft Service Department North.
• Taking care of Soft Services Training with implements of Standard Operation
Processor for all site of North.
4. Worked with VIPUL (COMPASS Group) Facility Management Pvt. Ltd. As
FACILITY MANAGER. Location International Cargo Terminal (10,00000 Sq. feet
area from May 2011 to Feb 2012
5. Worked with Sodexo Facilities Management Services India Pvt. Ltd. As Asst.
Manager (Operation) for Soft services. From Oct 07 to May 11.
Job Responsibilities:
• New Site Transition & Mobilization
• Responsible for SOP, SOW.JD of Soft Services according to site requirements.
• Responsible for Mechanized House Keeping Training
• Responsible for surprise site audit with report.
• New site business audit & make Deployment sheet with costing of HK
material & Machines and SOW. with B.D. Team.
• Headed a task team which is responsible to generate revenue for
Carpet/Chair shampoo, Floor Crystallization & other value added task for
existing clients.
• Quality & Hospitality support to all site of North India.
• Responsible for arrangement of any Event or function of internal Staff &
client with venue, menu & theme.
• Involved in recruiting and training individuals/Group to company &
Hospitality standard.
6. Worked with B.V.G India Pvt. Ltd (Multinational Facilities Management
Company) in New Delhi as facility Manager from April 2006 to Sep. 2007
7.Worked with Hotel Radisson at Mahipalpur in New Delhi as an
Accommodation Operation Assistant from May.2004 to April 2006

4. Achievements
• Many time Awarded to provide best Hospitality Support in Annual
Function/Many Event in IBM IRL. with received $100+$100 USD from
foreign Delegation.
• Best performer in Sodexo with appreciation of Vise President (Operation) of
India.
• Received lots of Appreciations mails from different clients due to Best
Facility & Hospitality support.
• Got promotion & 100% PLI due to outstanding performance in Sodexo.
• Got Excellent appreciation mails from Client & CEO (Mr.Basil keeler ) and
Chairman (Mr. Manjeet Rajain) of Tenon Groups.
Extra curricular activities
• Knowledge of Interior Decoration.
• Good knowledge of food production, F & B Services and hard core
Knowledge in Housekeeping
• Creative & innovative skills for different fields & Multi Task Ability & YES I
CAN ATTITUTE.
Hobbies
• Innovative thoughts in Interior Decoration & Cooking
Personal Details
DATE OF BIRTH: 14th
March 1979
ADDRESSS: D-310 Railvihar
Sector -45 Faridabad.
Family Smita Uttam(Spouse) Eti & Krati
(Daughters)
LANGUAGE PROFICIENCY: English and Hindi
Sandeep Uttam