e-Government: have we forgotten of the public sector context?

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Think! The Innovation Knowledge Foundation

Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo" www.thinkinnovation.org www.forumpa.it

Technology News & Politics

Antonio Cordella [email_address] ISIG – Dept. Management London School of Economics and Political Science “ e-Government: have we forgotten of the public sector context?” “ E-Government: Concepts and practices in mature and developing Countries”

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This paper contributes to the issue of mGovernment implementations by exploring the government’s policy on ICT and e-Government in Saudi Arabia, and sheds light on the role of mGovernment applications for enhancing information and service delivery to citizens. This also describes the results of a survey on the available mGovernment applications, and provides an overall evaluation of them in Saudi Arabia.

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The deployment of Information and Communication Technology (ICT) in different facets of the world’s economy has yielded very reasonable results. ICT has blured the barriers of hinderances in tourism, trade, healthcare, education and training. In governance and administration, ICT applications have enhanced the delivery of public services to citizens and clients not only by improving the process and management of government, but also by redefining the traditional concepts of citizenship. This paper examined the challenges facing the implementation of e-Governance in Ebonyi State – Nigeria and highlights the prospects. The research used a primary source of data by distributing, collecting and analysing a total of 500 questionnaires administered to respondents in the research area (Ebonyi State). The research found that the most difficult challenges facing the deployment of e-governance in Ebonyi State were lack of steady power supply, poor communication infrastructure and high cost of computer and internet equipments. The survey also revealed that the use of e-governance would bring improved efficiency in government operations without necessarily increasing the cost of state governance. e-Governance would strengthen democratic principles and ideologies which inturn brings good governance to the people.

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The concept of local e-Government has become a key factor for delivering services in an efficient, cost effective, transparent and convenient way, in circumstances where a) citizens do not have enough time available to communicate with local authorities in order to perform their responsibilities and needs, and b) information and communication technologies significantly facilitate administrative procedures and citizens-government interaction. This paper aims to identify e-services that local authorities provide, and to investigate their readiness for delivering these services. A pilot research has been conducted to identify the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia region in the Republic of Macedonia. The survey was carried out by means of structured interview questions based on a modified model proposed by Partnership on Measuring ICT for Development – web analysis of municipal websites in the region has been conducted, as well. The study reveals uneven distribution according to the age group of users, lack of reliability and confidence for processing the needs and requests electronically by a large part of the population, and improperly developed set of ICT tools by local governments for providing a variety of services that can be fully processed electronically.

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Despite the immeasurable investment in e-government initiatives throughout the world, such initiatives have yet to succeed in fully meeting expectations and desired outcomes. A key objective of this research article is to support the government of the UAE in realizing its vision of e-government transformation. It presents an innovative framework to support e-government implementation, which was developed from a practitioner's perspective and based on learnings from numerous e-government practices around the globe. The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation. The study also outlines the potential role of modern national identity schemes in enabling the transformation of traditional identities into digital identities. The work presented in this study is envisaged to help bridge the gap between policy makers and implementers, by providing greater clarity and reducing misalignment on key elements of e-government transformation. In the hands of leaders that have a strong will to invest in e-government transformation, the work presented in this study is envisaged to become a powerful tool to communicate and coordinate initiatives, and provide a clear visualization of an integrated approach to e-government transformation.

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This research focuses on an analysis of factors focused on the analysis of the needs of public entities of the three levels of government in the provision of public services demanded by citizens. Through the analysis of current Public Management PM , it is intended to establish proposals for improvement through Organizational Development OD , in the field of public services to generate with this concepts focused on the application of this OD in mainly public activities, to merge the benefits of the principle of efficiency towards the public, generating an Efficient Public Management EPM also supported by principles of economy and effectiveness, which are linked to the efficiency converge in a successful management of resources focused on the achievement of objectives and satisfaction of social needs. Dr. J. Emilio MÃ©ndez-GonzÃ¡lez | M.A.R.H. Liliana Ãlvarez-Loya | M.A.R.H. Enrique GuzmÃ¡n-Nieves | M.B.A. HÃ©ctor Terrazas-Valenzuela "Successful Public Management, Factors that Improve it" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-1 , December 2020, URL: https://www.ijtsrd.com/papers/ijtsrd38282.pdf Paper URL : https://www.ijtsrd.com/management/public-sector-management/38282/successful-public-management-factors-that-improve-it/dr-j-emilio-mÃ©ndezgonzÃ¡lez

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Every government's major objective is to provide the greatest services in order to establish efficiency and quality of performance. Syria's government has understood how critical it is to go in the direction of information technology. However, there are gaps and poor links across government sectors, which has tainted the image of Syrian e-governance. As a result, one of the main aims of this study is to figure out what factors impact Syrians' acceptance of the e-government system. A total of 600 questionnaires were delivered to Syrian individuals as part of a survey. The data was analysed using the structural equation model (SEM) using AMOS version 21.0. User intention to utilise an e-government system was shown to be influenced by performance expectations, effort expectations, system flexibility, citizens-centricity, and facilitating conditions. Assurance, responsiveness, reliability, tangibles, and empathy are five fundamental factors that have a major impact on government operation excellence. Behavioural Intention is being utilised as a mediator between the government operation excellence (GOE) initiative and the e-government platform.

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