Trends in e-government reflect trends in society but also help shape public services and governance. What really is happening now and how will this continue up to 2020? Why we should be both excited yet cautious.
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
The 5 generic digital governance models namely 1.Broadcasting 2.Comparative Analysis 3.Critical Flow 4.E-Advocacy 5.Interactive Service Model are described in this presentation.
The study investigated the practices of organisations in Gulf Cooperation Council (GCC) countries with regards to G2C egovernment maturity. It reveals that e-government G2C initiatives in the surveyed countries in particular, and arguably around the world in general, are progressing slowly because of the lack of a trusted and secure medium to authenticate the identities of online users. The authors conclude that national ID schemes will play a major role in helping governments reap the benefits of e-government if the three advanced technologies of smart card, biometrics and public key infrastructure (PKI) are utilised to provide a reliable and trusted authentication medium for e-government services.
Misra, D.C.(2009) Emerging E Gov Challenges 2009Dr D.C. Misra
This is PowerPoint Presentation in my public lecture on "Emerging Challenges of E-governance Today" on Friday, February 20, 2009, at 5-30 p.m. at Indian Institute of Public Administration, Indraprastha Estate, New Delhi-110 092. This is an annual stock-taking of e-governence which I have been undertaking for last few years. For any clarification email to me at dc_misra [at]hotmail.com.
Internet of Everything: A $4.6 Trillion Public-Sector OpportunityJoseph M Bradley
More than perhaps any technological advance since the dawn of the Internet, the Internet of Everything (IoE) — the networked connection of people, process, data, and things — holds tremendous potential for helping public-sector leaders address their many challenges, including the gap separating citizen expectations and what governments are currently delivering.
Presentazione di Antonio Cordella al seminario "E-Government: Teorie e Pratiche nei Paesi Maturi e in via di Sviluppo"
www.thinkinnovation.org
www.forumpa.it
The 5 generic digital governance models namely 1.Broadcasting 2.Comparative Analysis 3.Critical Flow 4.E-Advocacy 5.Interactive Service Model are described in this presentation.
The study investigated the practices of organisations in Gulf Cooperation Council (GCC) countries with regards to G2C egovernment maturity. It reveals that e-government G2C initiatives in the surveyed countries in particular, and arguably around the world in general, are progressing slowly because of the lack of a trusted and secure medium to authenticate the identities of online users. The authors conclude that national ID schemes will play a major role in helping governments reap the benefits of e-government if the three advanced technologies of smart card, biometrics and public key infrastructure (PKI) are utilised to provide a reliable and trusted authentication medium for e-government services.
Misra, D.C.(2009) Emerging E Gov Challenges 2009Dr D.C. Misra
This is PowerPoint Presentation in my public lecture on "Emerging Challenges of E-governance Today" on Friday, February 20, 2009, at 5-30 p.m. at Indian Institute of Public Administration, Indraprastha Estate, New Delhi-110 092. This is an annual stock-taking of e-governence which I have been undertaking for last few years. For any clarification email to me at dc_misra [at]hotmail.com.
Internet of Everything: A $4.6 Trillion Public-Sector OpportunityJoseph M Bradley
More than perhaps any technological advance since the dawn of the Internet, the Internet of Everything (IoE) — the networked connection of people, process, data, and things — holds tremendous potential for helping public-sector leaders address their many challenges, including the gap separating citizen expectations and what governments are currently delivering.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
M-government Implications For E-Government In Developing Countries: The Case ...Peachy Essay
This paper contributes to the issue of mGovernment implementations by exploring the government’s policy on ICT and e-Government in Saudi Arabia, and sheds light on the role of mGovernment applications for enhancing information and service delivery to citizens. This also describes the results of a survey on the available mGovernment applications, and provides an overall evaluation of them in Saudi Arabia.
Promoting transparency in university administration through e governanceVijay Bhaskar
The advances in information and communication technology (ICT) has created opportunities to transform the relationship between universities, students and other stake holders in new ways that contribute to the attainment of good governance. They provide choices for the universities and its stake holders to involve in the process of governance at all levels. They facilitate larger participation and better service delivery, thus making governance more efficient and effective. In addition, e-governance may lower transaction costs both for the university and its stake holders. E-governance presents many avenues for improving administrative trans- parency and performance efficiency. It has opened up new opportunities for universities to manage things differently and in a more efficient manner by utilizing information and re-engineering the processes. Many universities have launched specific initiatives for transparent administration. Students are being perceived as clients rather than beneficiaries. The Internet revolution has proved to be a powerful tool for student-centric governance of universities. An important dimension of the Internet potential is the possibility of providing educational services anytime, anywhere. This paper investigates the role of e-governance in promoting trans- parent administration in the universities.
Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015
e-Government in the Philippines: Benchmarking against global best practices (...Coach Edwin Soriano
E-Government refers to the use by government agencies of information and communication technologies (ICT) that have the ability to transform relations with citizens, businesses, government employees, and other arms of government in the delivery of services. For the World Bank, it is the use of ICT to improve the efficiency, effectiveness, transparency, and accountability of government.
E-Government is the use of electronic media in the facilitation of government processes. It covers a wide range of applications making use of multi-media broadcasting, radio networks, computer networks, mobile phone communication technologies, and other similar electronic devices.
Internal information systems of Government agencies, information kiosks, automated telephone information services, SMS services and other systems all comprise e-Government services. All these are applications of Information and Communications Technologies (ICT) to improve the services of the Government towards its primary clients: the citizens.
~~~~~~~
For e-Government updates, visit www.GabayPinoy.com
- Edwin Ka Edong Soriano
Evolved customers with new expectations driven by technological advancements are expecting government to think, act and response differently in near future. This transformation will make a huge difference on stakeholders and the way they interact with government.
What they need is more personalized service to individuals or groups or other entities! which does not focused on what citizen could obtain as services but how government could help them to carry on their work towards their goodwill!
An Innovative, Open, Interoperable Citizen EngagementCloud P.docxgreg1eden90113
An Innovative, Open, Interoperable Citizen Engagement
Cloud Platform for Smart Government and Users’
Interaction
Diego Reforgiato Recupero1,6 & Mario Castronovo2 &
Sergio Consoli1 & Tarcisio Costanzo3 &
Aldo Gangemi1,4 & Luigi Grasso3 & Giorgia Lodi1 &
Gianluca Merendino3 & Misael Mongiovì1 &
Valentina Presutti1 & Salvatore Davide Rapisarda2 &
Salvo Rosa2 & Emanuele Spampinato5
Received: 10 November 2015 /Accepted: 20 January 2016 /
Published online: 30 January 2016
# Springer Science+Business Media New York 2016
Abstract This paper introduces an open, interoperable, and cloud-computing-based
citizen engagement platform for the management of administrative processes of public
administrations, which also increases the engagement of citizens. The citizen engage-
ment platform is the outcome of a 3-year Italian national project called PRISMA
(Interoperable cloud platforms for smart government; http://www.ponsmartcities-
prisma.it/). The aim of the project is to constitute a new model of digital ecosystem
that can support and enable new methods of interaction among public administrations,
citizens, companies, and other stakeholders surrounding cities. The platform has been
defined by the media as a flexible (enable the addition of any kind of application or
service) and open (enable access to open services) Italian Bcloud^ that allows public
administrations to access to a vast knowledge base represented as linked open data to
be reused by a stakeholder community with the aim of developing new applications
(BCloud Apps^) tailored to the specific needs of citizens. The platform has been used
by Catania and Syracuse municipalities, two of the main cities of southern Italy, located
J Knowl Econ (2016) 7:388–412
DOI 10.1007/s13132-016-0361-0
* Diego Reforgiato Recupero
[email protected]
1 National Research Council (CNR), Via Gaifami 18, 95126 Catania, Italy
2 Sielte, Via Cerza 4, 95027 San Gregorio di Catania, Italy
3 Datanet, Syracuse, Contrada Targia 58, 96100 Syracuse, Italy
4 Paris Nord University, Sorbonne Citè CNRS UMR7030, France
5 Etna Hitech, Viale Africa 31, 95129 Catania, Italy
6 Department of Mathematics and Computer Science, University of Cagliari, Cagliari, Italy
http://www.ponsmartcities-prisma.it/
http://www.ponsmartcities-prisma.it/
http://crossmark.crossref.org/dialog/?doi=10.1007/s13132-016-0361-0&domain=pdf
in the Sicilian region. The fully adoption of the platform is rapidly spreading around the
whole region (local developers have already used available application programming
interfaces (APIs) to create additional services for citizens and administrations) to such
an extent that other provinces of Sicily and Italy in general expressed their interest for
its usage. The platform is available online and, as mentioned above, is open source and
provides APIs for full exploitation.
Keywords Smartcity.Smartgovernance.Linkedopendata.Citizenengagement.Cloud
computing
Introduction
Smart governance is defined as a subset of the s.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
M-government Implications For E-Government In Developing Countries: The Case ...Peachy Essay
This paper contributes to the issue of mGovernment implementations by exploring the government’s policy on ICT and e-Government in Saudi Arabia, and sheds light on the role of mGovernment applications for enhancing information and service delivery to citizens. This also describes the results of a survey on the available mGovernment applications, and provides an overall evaluation of them in Saudi Arabia.
Promoting transparency in university administration through e governanceVijay Bhaskar
The advances in information and communication technology (ICT) has created opportunities to transform the relationship between universities, students and other stake holders in new ways that contribute to the attainment of good governance. They provide choices for the universities and its stake holders to involve in the process of governance at all levels. They facilitate larger participation and better service delivery, thus making governance more efficient and effective. In addition, e-governance may lower transaction costs both for the university and its stake holders. E-governance presents many avenues for improving administrative trans- parency and performance efficiency. It has opened up new opportunities for universities to manage things differently and in a more efficient manner by utilizing information and re-engineering the processes. Many universities have launched specific initiatives for transparent administration. Students are being perceived as clients rather than beneficiaries. The Internet revolution has proved to be a powerful tool for student-centric governance of universities. An important dimension of the Internet potential is the possibility of providing educational services anytime, anywhere. This paper investigates the role of e-governance in promoting trans- parent administration in the universities.
Presentation on eGovernance and Open Governance products launched/under development in Moldova, in the context of building e-Democracy. 6th Internet Governance Forum, Kyiv, Ukraine, September 30, 2015
e-Government in the Philippines: Benchmarking against global best practices (...Coach Edwin Soriano
E-Government refers to the use by government agencies of information and communication technologies (ICT) that have the ability to transform relations with citizens, businesses, government employees, and other arms of government in the delivery of services. For the World Bank, it is the use of ICT to improve the efficiency, effectiveness, transparency, and accountability of government.
E-Government is the use of electronic media in the facilitation of government processes. It covers a wide range of applications making use of multi-media broadcasting, radio networks, computer networks, mobile phone communication technologies, and other similar electronic devices.
Internal information systems of Government agencies, information kiosks, automated telephone information services, SMS services and other systems all comprise e-Government services. All these are applications of Information and Communications Technologies (ICT) to improve the services of the Government towards its primary clients: the citizens.
~~~~~~~
For e-Government updates, visit www.GabayPinoy.com
- Edwin Ka Edong Soriano
Evolved customers with new expectations driven by technological advancements are expecting government to think, act and response differently in near future. This transformation will make a huge difference on stakeholders and the way they interact with government.
What they need is more personalized service to individuals or groups or other entities! which does not focused on what citizen could obtain as services but how government could help them to carry on their work towards their goodwill!
An Innovative, Open, Interoperable Citizen EngagementCloud P.docxgreg1eden90113
An Innovative, Open, Interoperable Citizen Engagement
Cloud Platform for Smart Government and Users’
Interaction
Diego Reforgiato Recupero1,6 & Mario Castronovo2 &
Sergio Consoli1 & Tarcisio Costanzo3 &
Aldo Gangemi1,4 & Luigi Grasso3 & Giorgia Lodi1 &
Gianluca Merendino3 & Misael Mongiovì1 &
Valentina Presutti1 & Salvatore Davide Rapisarda2 &
Salvo Rosa2 & Emanuele Spampinato5
Received: 10 November 2015 /Accepted: 20 January 2016 /
Published online: 30 January 2016
# Springer Science+Business Media New York 2016
Abstract This paper introduces an open, interoperable, and cloud-computing-based
citizen engagement platform for the management of administrative processes of public
administrations, which also increases the engagement of citizens. The citizen engage-
ment platform is the outcome of a 3-year Italian national project called PRISMA
(Interoperable cloud platforms for smart government; http://www.ponsmartcities-
prisma.it/). The aim of the project is to constitute a new model of digital ecosystem
that can support and enable new methods of interaction among public administrations,
citizens, companies, and other stakeholders surrounding cities. The platform has been
defined by the media as a flexible (enable the addition of any kind of application or
service) and open (enable access to open services) Italian Bcloud^ that allows public
administrations to access to a vast knowledge base represented as linked open data to
be reused by a stakeholder community with the aim of developing new applications
(BCloud Apps^) tailored to the specific needs of citizens. The platform has been used
by Catania and Syracuse municipalities, two of the main cities of southern Italy, located
J Knowl Econ (2016) 7:388–412
DOI 10.1007/s13132-016-0361-0
* Diego Reforgiato Recupero
[email protected]
1 National Research Council (CNR), Via Gaifami 18, 95126 Catania, Italy
2 Sielte, Via Cerza 4, 95027 San Gregorio di Catania, Italy
3 Datanet, Syracuse, Contrada Targia 58, 96100 Syracuse, Italy
4 Paris Nord University, Sorbonne Citè CNRS UMR7030, France
5 Etna Hitech, Viale Africa 31, 95129 Catania, Italy
6 Department of Mathematics and Computer Science, University of Cagliari, Cagliari, Italy
http://www.ponsmartcities-prisma.it/
http://www.ponsmartcities-prisma.it/
http://crossmark.crossref.org/dialog/?doi=10.1007/s13132-016-0361-0&domain=pdf
in the Sicilian region. The fully adoption of the platform is rapidly spreading around the
whole region (local developers have already used available application programming
interfaces (APIs) to create additional services for citizens and administrations) to such
an extent that other provinces of Sicily and Italy in general expressed their interest for
its usage. The platform is available online and, as mentioned above, is open source and
provides APIs for full exploitation.
Keywords Smartcity.Smartgovernance.Linkedopendata.Citizenengagement.Cloud
computing
Introduction
Smart governance is defined as a subset of the s.
The future trajectory of society and digital technology is not only changing the way we interact with government – it is forcing us to reconsider what government is actually for and what role it should play in our daily lives.
Digital Transformation in the Connected Cities EraKarim Rizkallah
Government agencies are looking to implement digital strategies, develop their talent pool with digital skills and promote services that address citizens' requirements.
Presentation 1: Web 2.0 - Leading Applications in Government
Presenters:
Eric Bristow - Senior Manager, Deloitte Consulting
Doug Shoupp – Principal, Deloitte Consulting
Networks for Citizen Consultation and Citizen Sourcing of Expertise: Explor...@cristobalcobo
"New ICTs + New Media = New Democracy? Communications policy and public life in the age of broadband"
Experts’ workshop
New America Foundation, 1899 L St NW, Washington, DC
September 20-22, 2011
www.americanthinktank.net
Cristobal Cobo, Ph.D
Research Fellow
Oxford Internet Institute
University of Oxford
Smart Cities - Smart(er) cities with geolocative technologiesSmart Cities Project
This guide is for managers at Local Authorities and city management, seeking new ways to deliver local services, and/or to give citizens a greater opportunity to interact with services, from reporting problems to finding the most appropriate information.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
E-COMMERCE BUSINESS MODELS IN THE CONTEXT OF WEB 3.0 PARADIGMijait
Web 3.0 promises to have a significant effect in users and businesses. It will change how people work and
play, how companies use information to market and sell their products, as well as operate their businesses.
The basic shift occurring in Web 3.0 is from information-centric to knowledge-centric patterns of
computing. Web 3.0 will enable people and machines to connect, evolve, share and use knowledge on an
unprecedented scale and in new ways that make our experience of the Internet better. Additionally,
semantic technologies have the potential to drive significant improvements in capabilities and life cycle
economics through cost reductions, improved efficiencies, enhanced effectiveness, and new functionalities
that were not possible or economically feasible before. In this paper we look to the semantic web and Web
3.0 technologies as enablers for the creation of value and appearance of new business models. For that, we
analyze the role and impact of Web 3.0 in business and we identify nine potential business models, based in
direct and undirected revenue sources, which have emerged with the appearance of semantic web
technologies.
Open Data … Open Wallonia. The road toOpen Government in Wallonia. Présentation de l'AWT à l'occasion du Séminaire "données publiques" à l'Université de Namur (7 mai 2014)
The Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with
the locally owned bus company (Lothian Buses) and a system supplier (INEO Systrans) to deliver real-time information to meet passengers’ needs, initially through bus-stop displays and then a website. This case study described how it was later extended to smartphone users through a cooperative and flexible approach with two individuals who had developed Apps for iPhone and Android phones.
This service is currently being upgraded in the light of experience over the first three years’ operation to include a better user interface, with more consideration for accessibility issues, better capacity and a more efficient and controlled route for accessing the data through smar tphones.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. The second case study describes the approach taken by the Library and Information Services department of the City of Edinburgh Council to work with commercial App developers to reach the users of mobile devices as part of a wide-ranging social media and digital communication strategy.
Smart Cities Brief No.19
Smart Cities - Your library - supporting mobile users in edinburghSmart Cities Project
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. This case study shows how
it has made innovative use of services and applications (Apps) for mobile devices. It makes it clear that support for mobile devices is
best seen in the context of a wide-ranging social media and digital communication strategy. This case study covers the relationship with the digital communications service providers and the suppliers of the library management suite. It also considers other content and services available to mobile devices including as eBooks and audio content.
This is one of two case studies showing the different approaches taken by the City of Edinburgh Council (CEC) in developing content and services aimed at users of smartphones and other mobile devices. A complementary case study describes the approach taken by Edinburgh’s Transport department which started by working with the locally owned bus company and a system supplier to deliver information to meet passengers’ needs, initially through bus stop displays and then through a website. This was extended to smartphone users through a cooperative and flexible approach to working with two individuals who had chosen to develop Apps for iPhone and Android phones.
Citizens and businesses have many different ways of contacting municipalities for services, and many municipalities allow customers to use email as a contact channel. However many municipalities often find that they have difficulties in managing the email channel, with customers contacting a range of official and unofficial email addresses, and have difficulties in measuring how successful/efficient/appropriate email is for service delivery and as a point of customer contact.
This report illustrates how the municipality of Groningen has transformed its email handling methods and processes in the context of a wider multi-channel strategy to deliver better and more effective services to its citizens.
This report provides an overview of best practices in the use and handling of email by municipalities, shares lessons from Groningen’s experience in transforming email handling through a case study, and gives an insight into the complexities and uses of the email channel. A glossary and links to further reading and resources are also included.
Smart Cities- Impact of web accessibility on e-service designSmart Cities Project
This report gives some background information about web accessibility
– an approach to designing web sites, e-applications and services so
that they work well for people with disabilities. It covers information about what accessibility means, what regulations there are in the different North Sea Region countries; suggests how to set up an accessibility project and provides guidelines and links to other resources.
This report discusses methods and approaches municipalities and governments can use for evaluating e-services, both prior to their design and implementation and to assess their success following deployment. It presents a new evaluation model for e-services that is developed from models currently used in government and the research community.
GIS systems enable the electronic management of spatial data and facilitate its visualisation; they are specialised forms of information systems that are conceived solely for use with spatial data. Their purpose is the collection, modelling, storage, manipulation, analysis, retrieval and presentation of geodata. During the Smart Cities Project we examined the geobased services that were being used by the project’s six municipal partners. This guide provides a detailed review of the systems that are being used by two of these partners – the City of Edinburgh Council in Scotland, and Kristiansand Kommune in Norway – who had the most advanced geobased infrastructures in the Smart Cities partnership.
ICTarchitecture - supporting service delivery in Smart CitiesSmart Cities Project
Smart Cities has produced two publications about I-architecture and its role in the development and support of e-services. This publication is written for municipal business managers, and managers and employees of ICT departments in local government. It complements the second, more technical
and theoretical architecture publication which discusses various ICT architecture concepts and the
value that an ICT architecture brings to an organisation.
Creating Smarter Cities - Lessons from the Smart Cites ProjectSmart Cities Project
Cities must be dedicated to meeting their demands and needs, and continuously improving the services they deliver. The smartest cities and towns in Europe are discovering how to use technology and redesign internal operational procedures to deliver more efficient and effective services to their customers.
Some municipalities may have to reengineer their business processes, some may choose to centralise their customer service activities. Sometimes they may have to think more strategically about the channels they use for customer interactions. Perhaps the city needs a strict structure, or architecture, for its information and communication systems.
Perhaps they may decide to collect, combine and analyse data about their customers to
reveal new insights into their needs and behaviours.
Whatever changes a municipality must make, customer-centricity – the true essence of
‘smart’ – comes down to people. Technology is a means to an end, but a clever new e-service
will all but fail if people don’t like it or won’t use it.
In this booklet we give you our whistle-stop tour of our main findings and conclusions. You
may already be an expert with many ideas and experience in this field. Or you may find our
ideas new, exciting and thought provoking. Wherever your municipality finds itself on the path
to customer-centricity we hope that this publication will inspire you on your journey and point
you to places – people and publications – where you can find out more.
Kortrijk beschikt met E-decision over een performant systeem voor beleidsvoorbereiding en notulering. De stad Kortrijk wenst de software verder te laten groeien en zoekt hiervoor samenwerking met andere steden en gemeenten.
Doorgedreven samenwerking in IT-aankopen leidt tot kostenbesparing en efficiëntie. Een 25-tal besturen sloten aan bij de raamcontracten van Kortrijk en Brugge. Tijd voor een terugblik en kijkje in de toekomst.
De steden Kortrijk, Brugge, Gent en Mechelen namen het voortouw om een beeldbank te maken.120 besturen schreven in op het initiatief. De beeldbank zal foto en bewegend beeld ontsluiten voor technische diensten, culturele diensten, archieven...
Kortrijk biedt lokale informatie aan via interactieve schermen of via I-points. Het I-points project brengt informatie op een intelligente en innovatieve manier via het aggregeren van informatie uit diverse bronnen. De software kan ook bruikbaar gemaakt worden op de websites van de streek.
Via MijnGemeente en de contactendatabank werken de gemeenten in de regio Kortrijk aan een glazen dossier voor elke burger. Gelokaliseerde dienstverlening en op maat aanbieden van diensten en informatie op basis van het profiel van de burger is slechts mogelijk door een goed draaiende contactendatabank en midware.
How Smart are you? A self assessment framework for Digital Cities.Smart Cities Project
In the smart Cities project, Memori wrote a framework paper describing the 'Smart Digital City' in 10 characteristics. Based on this framework paper a self assesmment tool was developed, allowing the Smart cities project partners to evaluate their developments in the digitization of their services. in this presentation Eric Goubin will introduce the framework for smart digital cities, and Elke Van Soom will present the self assessment tool and its first results.
Europe wants to go local. We’re waiting for them in the Citadel. Smart Cities Project
The Flemish Government and a host of European local government partner organisations worked together by identifying the top things that national and EU decision makers can do to better support local eGovernment. The ‘Malmo Vision’ was still hardly translated down to the on-the-ground, local level. The Citadel Statement addressed this short-coming by better understanding why local communities are finding it challenging to implement eGovernment in an innovative, cost-effective and efficient manner. In the short period the Statement got a strong support from the main organizations of municipalities. A number of concrete projects were launched in the spirit of the Statement. And we can also notice a stronger commitment from the EU itself to support Local Egovernment. But there’s still a lot to do.
a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.
The systematic improvement of public services of national, regional and local governments is now 10 to 15 years underway. Alex Lambregts participated in this process for 8 years and would like to share some personal reflections with the audience regarding the do's and the don’ts. He hopes this will encourage the attendees to comment and to share their reflections on the development of public services in their own countries; not to criticize but to learn and inspire.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
21. 1) The web becomes social and semantic It’s not the technology, stupid 4
22.
23. The incentive to share data becoming stronger, that users are changing the way they think about privacy* Source: http://weblogs.hitwise.com/heather-dougherty/2010/11/facebookcom_generates_nearly_1_1.html
24.
25. From html to RDF (resource description framework)
26. Machines as well as people can “understand”, find, evaluate and sort data thereby creating knowledge and services
31. Greater precision on policy choices & trade-offsWhat about Web 4.0?? Contextualises data about people, places and things – e.g. data about who people are, who they know, where they have been, are now and plan to go, what they are doing, etc. Can be used automatically to assist and support people in their everyday lives…..can also be used subversively
32. The web becomes social and semantic For example www.trueknowledge.com & www.wolframalpha.com
33. 2) Smash the silos and share (everything?) What’s mine is yours, and what’s yours is mine 8
34.
35. For example, PAs make their data available to each other enabling them to compare and identify e.g. similar locations, user groups and/or services through analysing socio-demographics, service use, etc.
36.
37. 3) Get lost in the cloud …don’t say: ”get off of my cloud” 11
38.
39. The key part of the new strategy will be the concentration of government computing power into a series of about a dozen highly secure data centres, each costing up to £250m to build.
40. These will replace more than 500 presently used by central government, police forces and local authorities which are frequently run at far below their capacity because they are dedicated to one department.12
44. Combining apps, widgets, service components normally requires programming skills – but if users could simply drag and drop them to create unique service combinations, the sky’s the limit
46. A cloud of public services The silos approach Breakingdownintofundamentals Opening up Cloud of public services (who’s in charge?) European Commission, 2010
47. Widgets on Danish citizen portal The service utilises data from the personalised user profile authorised by the user. The system clarifies whether the actual user has permission to view the requested data Single sign on widget 15
48. Don’t trust your public health service with your data? Outsource your health data to Microsoft
49. 4) The future is mobile Mobile adds where, when and who I am to government services Google: 27 April 2011 ”39 percent of people use their smart phones while going to the bathroom.” 17
50. The power3 of mobile More convenient accessibility and availability – power of pull always on carried around everywhere, thus can provide instant information and response Better precision and personalisation in targeting users and delivering content – power of push mobile devices are used mainly by single individuals (although can also be shared for example in a family or local community) this increases the acceptance, adoption and usage of online government Larger and wider user base compared to wired services – power of reach Nearest Tube by acrossair. iPhone app
58. The big battle… HOT NEWS FROM THE FRONT LINE UK’s world class citizens portal http://www.direct.gov.uk
59.
60. Number 4 in world, highest in Europe (UN 2010)
61. Number 4 in world, 2nd highest in Europe (Waseda 2009)
62. Joint number 1 in online availability in Europe (EU 2009)
63. Over last 4 years, UK spent $60 million on main government portal: direct.gov.uk – acclaimed as worldclass
64. BUT this is used LESS than an unofficial site which cost nothing apart from half a day’s work by concerned volunteers
65.
66. The government accepts the challenge…. “Only a small minority of Directgov users come in through the home page (12%) as the majority of visitors arrive from search (52%) or via an external link (43%) straight to one of the big transactions such as car tax, student loans or job search” (2010) Source: http://www.cabinetoffice.gov.uk/news/digital-default-proposed-government-services
67. ….and so government starts the fight back…. Launched 10 May 2011: http://www.alpha.gov.uk
68. ….but the “citizens” are sceptical… ….the battle continues http://www.directionlessgov.com
71. “Why go to a portal first when I am already somewhere else on the web? I want to go direct to the service I need.”
72. “Everything (services, applications, platforms, infrastructure) is – or will be – in the cloud anyway, so just use Google or other search engines to find what you need.”
73. “Do we hang on to grandiose portals because they are a showcase – just like an imposing town hall – but what do they really do for all that money?“
74. Some even predict no more web-sites in 5 years ? !Organisations/firms/individuals make content available (in the cloud) and users create their own content, services on their own platforms.
80. Critical: LA funding enabled a team to spend time with 250 elderly in their homes and networks (ethnographic research) to involve in own service design
89. Contextual implementation of ICT – start from the needs of the citizen (perhaps mediated by people or organisations closest to them) rather than government
94. Involves much less finance, has much shorter development cycles, and includes a whole range of stakeholders
95. More experimental and may ‘fail’ as often as large scale top-down government initiatives, but being cheap and small can be quickly corrected, and then scaled up if successful (Clay Shirky: “publish then filter, rather than filter then publish”)
96. Because they start from the bottom, many address not just the physical needs of disadvantaged citizens but also helps give them self-fulfilment and esteem, etc.
97.
98.
99. Groups easily and freely forming, cooperating, acting, dissolving (the platforms are free and the costs are zero)
100. Complex societal problems cannot be solved by the state alone (or by the market alone) …. tried that…
109. alwaysmore relevant talent and knowledgeoutsideany organisation (includinggovernment) thaninside. The challenge is to understand this, find the talent or knowledge and use it wisely – crowdsourcing