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FROM E-GOVERNMENT 
TO OPEN GOVERNMENT 
(CC-BY) https://flic.kr/p/e8uDwc 
Johann Höchtl, Peter Parycek, Zentrum für E-Governance 
Danube University Krems 
W3C Meeting 16. October 2014 Budapest
Agenda 
• E-Government in Austria 
• Drivers of Change 
• Current and Upcoming Topics 
– The coming disintegration of internal and external 
– Big and Open Data 
– SmartICT and Smart Agglomerations 
• What to do Now – Fields of Action
E-GOVERNMENT DEFINITIONS
E-Government Definition 
EU-Commission 
“Information and communication technologies 
(ICT) can help public administrations to cope with 
the many challenges. However, the focus should 
not be on ICT itself.” 
“Instead it should be on the use of ICT combined 
with organisational change and new skills in 
order to improve public services, democratic 
processes and public policies. 
This is what eGovernment is about.” 
Source: COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE 
EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS, 2003. 
http://europa.eu.int/information_society/eeurope/2005/doc/all_about/egov_communication_en.pdf
E-Government 
e-Government 
e-Executive 
(Exekutive) 
e-Legislation 
(Legislative) 
e-Jurisdiction 
(Jurisdiktion)
E-Government 
G 2 C G 2 B 
G 2 E G 2 G 
G 2 C ... Government to Citizen G 2 B ... Government to Business 
G 2 E ... Government to Employee G 2 G ... Government to Government
E-Government 
(E-Staat) 
E-Legislation E-Executive E-Jurisdiction 
E- Public Administration – public law 
E-Privat Administration – private law 
E-Participation
E-Government - Relationships 
e-Government internal 
e-Government external 
Federal State 
G2G 
Provinzial State 
G2G 
Townships 
Grey Sector: Public Corporations, Self Government 
Organisations, Non Profit Organisation, 
Representation of interests etc. 
B2G C2G 
Business Citizen 
G2G, Government to Government / B2G, Business to Government / C2G, Citizen to Government
E-Government Goals 
Digitalization of Information 
Re-Design of Processes 
more efficient Processes und 
more effective Decisions. 
Internal 
E-Government 
Digital Information and Services 
External 
E-Government 
Synergy 
Through 
IT
E-Government Dimensions 
Law 
Organisation 
Technology 
profitability
E-Government Development 
1.0 – Databases (Cadastre, …) 
1.2 + Web-Sites 
1.4 + Portals & eID (HELP, Bürgerkarte …) 
1.6 + Internal Workflows (Fabasoft, SAP …) 
1.8 + Applications (FinanzOnline …) 
1.9 + Further Potential: Data & Information 
2.0 + Internal and external Collaboration
E-GOVERNMENT PROCESS
E-Government Process 
Application 
Internal 
Workflow 
Delivery 
1. One & No Stop 
2. eID & eSig 
3. Keine Beilagen 
Behörde 
A 
Behörde 
B 
Behörde 
C 
ZMR GWR PSR 
1. Signature 
2. Duale Dilivery
Reference Modell 
G2G 
Forms 
ePayment 
E-Delivery 
Electronic Signature 
Portals 4 Citizen and 
Compaines Integration of Applications
Interoperability 
European Interoperability Framework (EIF) for European public services, p. 71, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf
E-GOVERNMENT INTERNAL
Ministries 
Digital Document & Workflow Systems 
(FabaSoft/SAP (horizontal) 
Provinces 
Digital Document & Workflow System 
Municipality 
IT Architecture 
Digital Document & Workflow System 
Central 
Databases 
(vertical) 
Connect 
Digital 
Document & 
Workflow 
System 
(vertical) 
Citizen & Business
eID Management 
Companies 
Private L aw Public Law 
Databases: 
Identifier 
People 
Unternehmensregisternummer: 
Offical Company DB CSO DB 
OCDB-Nr CSO. Nr. 
ON des Ergänzungsregisters 
sonstiger Betroffener (neu) 
ON/GLN as Second 
Identifier 
Sonstige 
ON = GLN 
Resident DB ERnP 
SZ-Nr 
CSO DB
Central Databases 
People Legal Bodies Objects 
Legal Status DB Business DB Cadastre 
Buildings 
Addresses 
Other… 
Vgl. Ledinger, BKA 
Legal Comp. DB 
CSO 
Other… 
Residence DB 
Driving L. DB 
Weitere …
E-GOVERNMENT – EID & ESIG
ORG-TECH Architecture 
Data-Centers 
1 bis n 
Civil Servant 
1 bis n 
Webportal Call Center Office Intranet-Apps 
Access by Web 
Back Office 
Mid Office 
Front Office 
Access by 
Mobile 
Access by feet Access by Terminal 
25.04.2003 © Peter Parycek, Donau-Universität Krems 22
eSig = eID?
eID Concepts 
• Username & Password 
• Software Certificates 
• USB/Token Solutions 
• Smart-Card Solutions 
• Secure Element 
• …
Common eID Combinations 
Var1: Signatur (ZDA) People Database 
Identifier 
Database 
„electronic Identity“ 
* ZDA = Zertifizierungsdiensteanbieter 
Signature 
Var 2: LogIn () 
LogIn 
+
Vergleich AT/LIE/DE/CH-Zug 
Identification Authentication Identifier eSignature Technical solution 
AT 
eSignature eSignature Sector specific 
identifier 
integrated open carrier system; 
different card based 
solutions and one 
mobile token based 
solution. 
LIE 
Username 
Password or 
eSignature 
Mobile token 
or eSignature 
One Identifier 
for 
administrative 
processes 
optional user name 
password and 
mobile token and 
one card based 
solution. 
DE Identity Card Card based not offered optional card based solution 
CH 
Username 
Mobile token Identifier for 
Password 
Zug 
administrative 
processes 
Not offered user name 
password and 
mobile token
Campanies vs. States
Companies vs. EU
DRIVERS OF CHANGE
Digitisation 
Mobility 
Connectivity Intelligence 
Source: Parycek, Simonitsch, Fandler, Müller
The New Rule Set 
Internet of Things, Cybernetics, Mobility 
1. Intelligence 
1001011001001 
2. Digitisation 3. Connectivity
Horizontal vs. Vertical 
CC by miguel ángel pelegrí 
Closed Hierarchies Open Networks
Open Gov Dimensions 
• Openness 
(Strategic & democratic Transparency) 
• Accountability 
(Prozesse & Entscheidungen) 
Legitimicy 
• Openness, Participation & Collaboration 
(G-Networks), 
• Sharing of Resources 
(Digital Common Goods) 
Capacity 
• Digital Law ( Datenschutz, ...) 
• Data & Information 
• Legal Framework for Collaboration 
Legality
CURRENT AND UPCOMING 
CHALLENGES
Disintegration of 
Internal vs. External 
http://www.beltz.de/de/kinder-jugendbuch/moritz-verlag/neuerscheinungen/buchdetailseite/titel/drinnen-und-draussen.html
Administration Now: Input  Output 
1 2 3 
Portal Backoffice 
E-Delivery
Administration 2025: Process circles 
Process 
Participation
Administration 2025: 
Share your place – work together... 
 Knowledge management instead of 
records management 
 Connected instead of hierarchal 
 Administration back office 
Applications as Apps for officials, 
citizens and economy stakeholders.
Administration 2025: 
Functional Features
Administration 2025: 
Interoperability Features 
Domain specific application 1 Domain specific application 2 
Voting 
Document 
Management 
Calendar 
Voting 
Messaging Calendar 
Component interoperability 
features 
Messaging Calendar 
Public Platforms 
Scheduling
An actual challenge … 
The data formats you provide are of little value 
to us. You lack the knowledge? No worriers, let 
us put our hands on your servers and together 
we will work out a suitable data format. 
Open Data Community Meeting Graz, 2014
BIG & 
… which we will 
increasingly call 
Smart Data
Big Picture 
Service: private operated Open (Govt.) Data in Austria: 
Big Picture 
Private Data 
data.eu 
Ministries Provinces Municipalities 
? 
data.openda 
taportal.at 
Private 
Persons 
Companies NGOs 
Portal: Government operated Portal: Private operated
Open Gov Data Portal 
UN Public Service Award 
www.data.gv.at
But in Vienna 
we had ….
OGD lesser expected results 
• Inter-department information management 
Reduced efforts for data claims 
• Harmonisation of data formats due to public 
urge 
• Shared understanding 
What are we talking about when we talk about public 
multimedia booths? 
• Streamlined processes and IT-appliances 
From internal systems to the data platform
Open Data Portal 
for Companies, Science, Civil Society Organizations, People, Machines, … 
www.opendataportal.at
Governance Framework 
Government 
Digital Austria 
„BLSG“ - Cooperation 
Federal Layer, Provinces, Municipalities 
IT-Responsible 
Economy 
Representatives 
Formal Coordination 
Entities operating 
an OD Portal 
Cooperation 
OGD Austria 
Sub-WGs 
• Metadata 
• Linked Data 
• Quality 
… 
Federal Layer, 
Provinces, 
Municipalities 
+ Expertise from 
Economy, NGOs, 
Universities 
Informal Coordination
HOWBIG IS BIG?
If a cup of cofe could hold 
a Gigabyte of data … 
… one Zettabyte would have 
the Volume of the 
Great Wall of China 
http://blogs.cisco.com/news/the-dawn-of-the-zettabyte-era-infographic/
1880: US Census 1890: US Census
Data Sources 
• Sensor Data  Sensoring everything 
– from digital Cow to sensored humans (plants, 
transportation networks, energy grids, …) 
• Social Media Data 
– exponential growth with Google Glasses predicted 
(Images, Videos, Text, Sensors, ...) 
• Transport and Motion data 
– GPS, GSM, etc. 
• Internet of Things data 
– inventory data and machine to machine communication, 
machine to human;
Kinds of Data 
Source: McKinsey Global Institute analysis (2013)
Big Data & Analytic Shifts 
• End of Causality 
• End of Exactitude 
• End of Samples 
Source: Big Data: A Revolution That Will Transform How We Live, Work and Think 
Viktor Mayer-Schönberger, Kenneth Cukier
MixIt: Netflix Challenge 
Combination of algorithms 
Combination of internal and external data!
Prognosis & 
Scenario 
Decision Cycle 
Evaluation Decision 
Cycle 
Execution 
Source: Donau-Universität Krems, Centre for E-Governance
Danube University Krems. 
The University for Continuing Education. 
Smart Cities & 
Smart ICT
FACTS 
In 2020, 600 cities will account for 65% 
of BNP 
http://www.unhabitat.org/cdrom/docs/wuf1.pdf 
80% of BNP is generated in cities 
(in developed countries) 
http://knowledge.insead.edu/economics-politics/cities-of-the-future-2484 
USA: 90% of BNP, 86% of Jobs are 
produced on 3% of land 
http://hereandnow.wbur.org/2013/11/20/cities-solve-problems
CLAIMS 
“ 
Urban areas contribute disproportionally to national 
productivity. However, the structural productivity of 
cities will at least in part rest upon an efficient supply of 
serviced land and reliable infrastructure, including 
transport, power, water and sanitation as well as 
information & communication technologies. 
UN Habitat Report State of the World's Cities 2012/2013, p. xiv 
http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3387
The traditional 
planning approach 
Wait – Plan – Build – Hope
The new approach 
Ask – Integrate – Co-create – Innovate 
Image courtesy http://lifeinperpetualbeta.melissapierce.com/life-in-perpetual-beta.jpg
http://www.huffingtonpost.com/2013/01/23/quadruple-helix-dna_n_2527882.html 
The quadruple Helix 
Local Government
Terms & Associations 
City Nation 
Function Identity 
Work, innovation & creativity Cultural origins 
What you do and how you do it – aims and 
interests 
Who you are and where you come from 
Advertisement Flags 
Motion - driven by aspiration Static - defined by history 
Collaboration Power 
Mayors discuss garbage and snow removal Prime ministers / chancellors proclaim 
distinctive identities
Smartness and the Role of ICT 
Splatters from the Internet – What constitutes a smart 
city? 
• … efficiency based on the intelligent management and 
integrated ICT 
• … ability to solve problems and use of ICTs to improve 
this capacity 
• … main focus is still on the role of ICT infrastructure 
• … investments into ICT
ICT is the mortar which ties building blocks together 
Smart Economy 
Smart Mobility 
Smart Governance Smart People 
Smart Living 
Smart Environment
Challenges no longer met by nations? 
G7 / G8 / G20  C-40 
Rural structures dominate cities - 
Federal government paralysed by shut down. 
„New York garbage has to be removed nonetheless.“
Where to go from Here? 
FIELDS OF ACTION
Digital Governance 
Strategic policy Framework 
Technology 
• IT-Services 
• Data 
• Infrastructure 
Organisation 
• Structure 
• Processes 
Culture 
• Leadership 
• HR development 
• Stakeholder 
Law 
• Legal Framework 
• Regulations 
• Interoperability 
• Open Closed 
• Intern  Extern 
• Participation models 
• Cooperation models(Communities) 
• Sharing (Data Resources) 
• Agile, Smart, Secure, Beta, Good 
Enough
TRADITIONAL 
ORCHESTRAL
JAZZ GOV 
Name 
SMALL 
Title of Presentation 
AGILE & FLEXIBLE 
RAPID PROTOTYPING 
CC by imagesfrugales
ORCHESTRA 
JAZZ GOV 
Flexible agile Orchestra 
Idea: P. Kustor
Donau-Universität Krems. 
Die Universität für Weiterbildung. 
Johann Höchtl 
Peter Parycek 
Center for E-Governance 
{peter.parycek|johann.hoechtl} 
@donau-uni.ac.at 
CC-BY 3.0

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From E-Government to Open Government

  • 1. FROM E-GOVERNMENT TO OPEN GOVERNMENT (CC-BY) https://flic.kr/p/e8uDwc Johann Höchtl, Peter Parycek, Zentrum für E-Governance Danube University Krems W3C Meeting 16. October 2014 Budapest
  • 2. Agenda • E-Government in Austria • Drivers of Change • Current and Upcoming Topics – The coming disintegration of internal and external – Big and Open Data – SmartICT and Smart Agglomerations • What to do Now – Fields of Action
  • 4. E-Government Definition EU-Commission “Information and communication technologies (ICT) can help public administrations to cope with the many challenges. However, the focus should not be on ICT itself.” “Instead it should be on the use of ICT combined with organisational change and new skills in order to improve public services, democratic processes and public policies. This is what eGovernment is about.” Source: COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS, 2003. http://europa.eu.int/information_society/eeurope/2005/doc/all_about/egov_communication_en.pdf
  • 5. E-Government e-Government e-Executive (Exekutive) e-Legislation (Legislative) e-Jurisdiction (Jurisdiktion)
  • 6. E-Government G 2 C G 2 B G 2 E G 2 G G 2 C ... Government to Citizen G 2 B ... Government to Business G 2 E ... Government to Employee G 2 G ... Government to Government
  • 7. E-Government (E-Staat) E-Legislation E-Executive E-Jurisdiction E- Public Administration – public law E-Privat Administration – private law E-Participation
  • 8. E-Government - Relationships e-Government internal e-Government external Federal State G2G Provinzial State G2G Townships Grey Sector: Public Corporations, Self Government Organisations, Non Profit Organisation, Representation of interests etc. B2G C2G Business Citizen G2G, Government to Government / B2G, Business to Government / C2G, Citizen to Government
  • 9. E-Government Goals Digitalization of Information Re-Design of Processes more efficient Processes und more effective Decisions. Internal E-Government Digital Information and Services External E-Government Synergy Through IT
  • 10. E-Government Dimensions Law Organisation Technology profitability
  • 11. E-Government Development 1.0 – Databases (Cadastre, …) 1.2 + Web-Sites 1.4 + Portals & eID (HELP, Bürgerkarte …) 1.6 + Internal Workflows (Fabasoft, SAP …) 1.8 + Applications (FinanzOnline …) 1.9 + Further Potential: Data & Information 2.0 + Internal and external Collaboration
  • 13. E-Government Process Application Internal Workflow Delivery 1. One & No Stop 2. eID & eSig 3. Keine Beilagen Behörde A Behörde B Behörde C ZMR GWR PSR 1. Signature 2. Duale Dilivery
  • 14. Reference Modell G2G Forms ePayment E-Delivery Electronic Signature Portals 4 Citizen and Compaines Integration of Applications
  • 15. Interoperability European Interoperability Framework (EIF) for European public services, p. 71, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf
  • 17. Ministries Digital Document & Workflow Systems (FabaSoft/SAP (horizontal) Provinces Digital Document & Workflow System Municipality IT Architecture Digital Document & Workflow System Central Databases (vertical) Connect Digital Document & Workflow System (vertical) Citizen & Business
  • 18. eID Management Companies Private L aw Public Law Databases: Identifier People Unternehmensregisternummer: Offical Company DB CSO DB OCDB-Nr CSO. Nr. ON des Ergänzungsregisters sonstiger Betroffener (neu) ON/GLN as Second Identifier Sonstige ON = GLN Resident DB ERnP SZ-Nr CSO DB
  • 19. Central Databases People Legal Bodies Objects Legal Status DB Business DB Cadastre Buildings Addresses Other… Vgl. Ledinger, BKA Legal Comp. DB CSO Other… Residence DB Driving L. DB Weitere …
  • 21. ORG-TECH Architecture Data-Centers 1 bis n Civil Servant 1 bis n Webportal Call Center Office Intranet-Apps Access by Web Back Office Mid Office Front Office Access by Mobile Access by feet Access by Terminal 25.04.2003 © Peter Parycek, Donau-Universität Krems 22
  • 23. eID Concepts • Username & Password • Software Certificates • USB/Token Solutions • Smart-Card Solutions • Secure Element • …
  • 24. Common eID Combinations Var1: Signatur (ZDA) People Database Identifier Database „electronic Identity“ * ZDA = Zertifizierungsdiensteanbieter Signature Var 2: LogIn () LogIn +
  • 25. Vergleich AT/LIE/DE/CH-Zug Identification Authentication Identifier eSignature Technical solution AT eSignature eSignature Sector specific identifier integrated open carrier system; different card based solutions and one mobile token based solution. LIE Username Password or eSignature Mobile token or eSignature One Identifier for administrative processes optional user name password and mobile token and one card based solution. DE Identity Card Card based not offered optional card based solution CH Username Mobile token Identifier for Password Zug administrative processes Not offered user name password and mobile token
  • 29. Digitisation Mobility Connectivity Intelligence Source: Parycek, Simonitsch, Fandler, Müller
  • 30. The New Rule Set Internet of Things, Cybernetics, Mobility 1. Intelligence 1001011001001 2. Digitisation 3. Connectivity
  • 31. Horizontal vs. Vertical CC by miguel ángel pelegrí Closed Hierarchies Open Networks
  • 32. Open Gov Dimensions • Openness (Strategic & democratic Transparency) • Accountability (Prozesse & Entscheidungen) Legitimicy • Openness, Participation & Collaboration (G-Networks), • Sharing of Resources (Digital Common Goods) Capacity • Digital Law ( Datenschutz, ...) • Data & Information • Legal Framework for Collaboration Legality
  • 33. CURRENT AND UPCOMING CHALLENGES
  • 34. Disintegration of Internal vs. External http://www.beltz.de/de/kinder-jugendbuch/moritz-verlag/neuerscheinungen/buchdetailseite/titel/drinnen-und-draussen.html
  • 35. Administration Now: Input  Output 1 2 3 Portal Backoffice E-Delivery
  • 36. Administration 2025: Process circles Process Participation
  • 37. Administration 2025: Share your place – work together...  Knowledge management instead of records management  Connected instead of hierarchal  Administration back office Applications as Apps for officials, citizens and economy stakeholders.
  • 39. Administration 2025: Interoperability Features Domain specific application 1 Domain specific application 2 Voting Document Management Calendar Voting Messaging Calendar Component interoperability features Messaging Calendar Public Platforms Scheduling
  • 40. An actual challenge … The data formats you provide are of little value to us. You lack the knowledge? No worriers, let us put our hands on your servers and together we will work out a suitable data format. Open Data Community Meeting Graz, 2014
  • 41. BIG & … which we will increasingly call Smart Data
  • 42. Big Picture Service: private operated Open (Govt.) Data in Austria: Big Picture Private Data data.eu Ministries Provinces Municipalities ? data.openda taportal.at Private Persons Companies NGOs Portal: Government operated Portal: Private operated
  • 43. Open Gov Data Portal UN Public Service Award www.data.gv.at
  • 44. But in Vienna we had ….
  • 45. OGD lesser expected results • Inter-department information management Reduced efforts for data claims • Harmonisation of data formats due to public urge • Shared understanding What are we talking about when we talk about public multimedia booths? • Streamlined processes and IT-appliances From internal systems to the data platform
  • 46. Open Data Portal for Companies, Science, Civil Society Organizations, People, Machines, … www.opendataportal.at
  • 47. Governance Framework Government Digital Austria „BLSG“ - Cooperation Federal Layer, Provinces, Municipalities IT-Responsible Economy Representatives Formal Coordination Entities operating an OD Portal Cooperation OGD Austria Sub-WGs • Metadata • Linked Data • Quality … Federal Layer, Provinces, Municipalities + Expertise from Economy, NGOs, Universities Informal Coordination
  • 49. If a cup of cofe could hold a Gigabyte of data … … one Zettabyte would have the Volume of the Great Wall of China http://blogs.cisco.com/news/the-dawn-of-the-zettabyte-era-infographic/
  • 50. 1880: US Census 1890: US Census
  • 51. Data Sources • Sensor Data  Sensoring everything – from digital Cow to sensored humans (plants, transportation networks, energy grids, …) • Social Media Data – exponential growth with Google Glasses predicted (Images, Videos, Text, Sensors, ...) • Transport and Motion data – GPS, GSM, etc. • Internet of Things data – inventory data and machine to machine communication, machine to human;
  • 52. Kinds of Data Source: McKinsey Global Institute analysis (2013)
  • 53. Big Data & Analytic Shifts • End of Causality • End of Exactitude • End of Samples Source: Big Data: A Revolution That Will Transform How We Live, Work and Think Viktor Mayer-Schönberger, Kenneth Cukier
  • 54. MixIt: Netflix Challenge Combination of algorithms Combination of internal and external data!
  • 55. Prognosis & Scenario Decision Cycle Evaluation Decision Cycle Execution Source: Donau-Universität Krems, Centre for E-Governance
  • 56. Danube University Krems. The University for Continuing Education. Smart Cities & Smart ICT
  • 57. FACTS In 2020, 600 cities will account for 65% of BNP http://www.unhabitat.org/cdrom/docs/wuf1.pdf 80% of BNP is generated in cities (in developed countries) http://knowledge.insead.edu/economics-politics/cities-of-the-future-2484 USA: 90% of BNP, 86% of Jobs are produced on 3% of land http://hereandnow.wbur.org/2013/11/20/cities-solve-problems
  • 58. CLAIMS “ Urban areas contribute disproportionally to national productivity. However, the structural productivity of cities will at least in part rest upon an efficient supply of serviced land and reliable infrastructure, including transport, power, water and sanitation as well as information & communication technologies. UN Habitat Report State of the World's Cities 2012/2013, p. xiv http://www.unhabitat.org/pmss/listItemDetails.aspx?publicationID=3387
  • 59. The traditional planning approach Wait – Plan – Build – Hope
  • 60. The new approach Ask – Integrate – Co-create – Innovate Image courtesy http://lifeinperpetualbeta.melissapierce.com/life-in-perpetual-beta.jpg
  • 62. Terms & Associations City Nation Function Identity Work, innovation & creativity Cultural origins What you do and how you do it – aims and interests Who you are and where you come from Advertisement Flags Motion - driven by aspiration Static - defined by history Collaboration Power Mayors discuss garbage and snow removal Prime ministers / chancellors proclaim distinctive identities
  • 63. Smartness and the Role of ICT Splatters from the Internet – What constitutes a smart city? • … efficiency based on the intelligent management and integrated ICT • … ability to solve problems and use of ICTs to improve this capacity • … main focus is still on the role of ICT infrastructure • … investments into ICT
  • 64. ICT is the mortar which ties building blocks together Smart Economy Smart Mobility Smart Governance Smart People Smart Living Smart Environment
  • 65. Challenges no longer met by nations? G7 / G8 / G20  C-40 Rural structures dominate cities - Federal government paralysed by shut down. „New York garbage has to be removed nonetheless.“
  • 66. Where to go from Here? FIELDS OF ACTION
  • 67. Digital Governance Strategic policy Framework Technology • IT-Services • Data • Infrastructure Organisation • Structure • Processes Culture • Leadership • HR development • Stakeholder Law • Legal Framework • Regulations • Interoperability • Open Closed • Intern  Extern • Participation models • Cooperation models(Communities) • Sharing (Data Resources) • Agile, Smart, Secure, Beta, Good Enough
  • 69. JAZZ GOV Name SMALL Title of Presentation AGILE & FLEXIBLE RAPID PROTOTYPING CC by imagesfrugales
  • 70. ORCHESTRA JAZZ GOV Flexible agile Orchestra Idea: P. Kustor
  • 71. Donau-Universität Krems. Die Universität für Weiterbildung. Johann Höchtl Peter Parycek Center for E-Governance {peter.parycek|johann.hoechtl} @donau-uni.ac.at CC-BY 3.0