What is effectiveness?

What is effectiveness? Foundations of whole-of-enterprise architecture Tom Graves , Tetradian Consulting August 2010 info@tetradian.com / www.tetradian.com 13 Aug 2010 (c) Tom Graves / Tetradian 2010

‘ Effective’ is more than efficient
Peter Drucker on ‘efficient’ vs ‘effective’:
“ efficient is getting things done right;
effective is getting the right things done”
Overall, effectiveness is
getting the right things done right .
Describing ‘effective’ as ‘efficient on purpose’ is a good start, yet we’ll need more than that.
13 Aug 2010 (c) Tom Graves / Tetradian 2010

Five key themes of effectiveness
Efficient : optimises use of resources, minimises wastage of resources
Reliable : predictable, consistent, self-correcting, supports ‘single source of truth’ etc
Elegant : clarity, simplicity, consistency, self-adapting for human factors
Appropriate : supports and optimises support for business purpose
Integrated : creates, supports and optimises synergy across all systems
Effectiveness happens when everything supports everything else!

Effectiveness: need for balance
Most organizations focus their efforts on efficiency
Efficiency is only one dimension of overall effectiveness
For best results, all elements of effectiveness must be managed equally and consistently
13 Aug 2010 (c) Tom Graves / Tetradian 2010 Integrated (Performance) Reliable (Production) Appropriate (Purpose) Elegant (People) Efficient (Preparation)

Effectiveness affects everyone 13 Aug 2010 (c) Tom Graves / Tetradian 2010 Stakeholders in the broader ecosystem (includes non-clients, anti-clients, government, general community) ( Enterprise bounded by shared commitment to the vision ) Prospects Clients Organization (bounded by rules) (boundaries may be partly porous) (see slidedeck ‘What is an enterprise?’ http://www.slideshare.net/tetradian/what-is-an-enterprise ) Partners ( must share same vision) may also be clients or prospects Service Providers (must acknowledge and align to vision) may also be clients or prospects

Vision is the core of the enterprise
Vision and values are anchors for architecture *
may perhaps not seem crucial within organization, but are essential to connect with extended-enterprise
Identifying or defining vision/values is high priority for whole-enterprise architecture
vision is one-line summary of what drives the enterprise
warning : visioning is not a marketing exercise!
Values relate to or devolve from vision
Values define enterprise meaning of ‘success’
organisation’s success-metrics must align with and/or support enterprise success-metrics
13 Aug 2010 (c) Tom Graves / Tetradian 2010 (* See slidedeck ‘Vision, role, mission, goal’ http://www.slideshare.net/tetradian/vision-role-mission-goal-a-framework-for-business-motivation )

Effectiveness centres on vision
Everything in enterprise – including effectiveness – must align with vision
Rotate attention between dimensions of effectiveness
Vision and values provide ultimate tests for success and effectiveness
13 Aug 2010 (c) Tom Graves / Tetradian 2010 Vision and Values Integrated (Performance) Reliable (Production) Appropriate (Purpose) Elegant (People) Efficient (Preparation)

Resources: “ Tetradian Enterprise Architecture” series
Books on enterprise-architecture by Tom Graves:
Real Enterprise Architecture : beyond IT to the whole enterprise
Bridging the Silos : enterprise architecture for IT-architects
SEMPER and SCORE : enhancing enterprise effectiveness
Power and Response-ability : the human side of systems
The Service Oriented Enterprise : enterprise architecture and viable systems
Doing Enterprise Architecture : process and practice in the real enterprise
Everyday Enterprise Architecture : sensemaking, strategy, structures and solutions
See http:// tetradianbooks.com for more details.

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What is effectiveness?

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