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What is effectiveness?

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A quick overview of effectiveness in the enterprise, and how and why efficiency is only one dimension of overall effectiveness

A quick overview of effectiveness in the enterprise, and how and why efficiency is only one dimension of overall effectiveness

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  • Tetradian Consulting Unit 215, Communications House 9 St Johns Street Colchester Essex CO2 7NN England www.tetradian.com [email_address] Twitter: @tetradian © Tom Graves / Tetradian 2009

Transcript

  • 1. What is effectiveness? Foundations of whole-of-enterprise architecture Tom Graves , Tetradian Consulting August 2010 info@tetradian.com / www.tetradian.com 13 Aug 2010 (c) Tom Graves / Tetradian 2010
  • 2. ‘ Effective’ is more than efficient
    • Peter Drucker on ‘efficient’ vs ‘effective’:
    • “ efficient is getting things done right;
    • effective is getting the right things done”
    • Overall, effectiveness is
    • getting the right things done right .
    • Describing ‘effective’ as ‘efficient on purpose’ is a good start, yet we’ll need more than that.
    13 Aug 2010 (c) Tom Graves / Tetradian 2010
  • 3. Five key themes of effectiveness
    • Efficient : optimises use of resources, minimises wastage of resources
    • Reliable : predictable, consistent, self-correcting, supports ‘single source of truth’ etc
      • Elegant : clarity, simplicity, consistency, self-adapting for human factors
    • Appropriate : supports and optimises support for business purpose
    • Integrated : creates, supports and optimises synergy across all systems
    • Effectiveness happens when everything supports everything else!
    13 Aug 2010 (c) Tom Graves / Tetradian 2010
  • 4. Effectiveness: need for balance
    • Most organizations focus their efforts on efficiency
    • Efficiency is only one dimension of overall effectiveness
    • For best results, all elements of effectiveness must be managed equally and consistently
    13 Aug 2010 (c) Tom Graves / Tetradian 2010 Integrated (Performance) Reliable (Production) Appropriate (Purpose) Elegant (People) Efficient (Preparation)
  • 5. Effectiveness affects everyone 13 Aug 2010 (c) Tom Graves / Tetradian 2010 Stakeholders in the broader ecosystem (includes non-clients, anti-clients, government, general community) ( Enterprise bounded by shared commitment to the vision ) Prospects Clients Organization (bounded by rules) (boundaries may be partly porous) (see slidedeck ‘What is an enterprise?’ http://www.slideshare.net/tetradian/what-is-an-enterprise ) Partners ( must share same vision) may also be clients or prospects Service Providers (must acknowledge and align to vision) may also be clients or prospects
  • 6. Vision is the core of the enterprise
    • Vision and values are anchors for architecture *
      • may perhaps not seem crucial within organization, but are essential to connect with extended-enterprise
    • Identifying or defining vision/values is high priority for whole-enterprise architecture
      • vision is one-line summary of what drives the enterprise
      • warning : visioning is not a marketing exercise!
    • Values relate to or devolve from vision
    • Values define enterprise meaning of ‘success’
      • organisation’s success-metrics must align with and/or support enterprise success-metrics
    13 Aug 2010 (c) Tom Graves / Tetradian 2010 (* See slidedeck ‘Vision, role, mission, goal’ http://www.slideshare.net/tetradian/vision-role-mission-goal-a-framework-for-business-motivation )
  • 7. Effectiveness centres on vision
    • Everything in enterprise – including effectiveness – must align with vision
    • Rotate attention between dimensions of effectiveness
    • Vision and values provide ultimate tests for success and effectiveness
    13 Aug 2010 (c) Tom Graves / Tetradian 2010 Vision and Values Integrated (Performance) Reliable (Production) Appropriate (Purpose) Elegant (People) Efficient (Preparation)
  • 8. Resources: “ Tetradian Enterprise Architecture” series
    • Books on enterprise-architecture by Tom Graves:
    • Real Enterprise Architecture : beyond IT to the whole enterprise
    • Bridging the Silos : enterprise architecture for IT-architects
    • SEMPER and SCORE : enhancing enterprise effectiveness
    • Power and Response-ability : the human side of systems
    • The Service Oriented Enterprise : enterprise architecture and viable systems
    • Doing Enterprise Architecture : process and practice in the real enterprise
    • Everyday Enterprise Architecture : sensemaking, strategy, structures and solutions
    • See http:// tetradianbooks.com for more details.
    13 Aug 2010 (c) Tom Graves / Tetradian 2010