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The concept of efficiency and effectiveness
The document discusses the concepts of efficiency and effectiveness in work. Efficiency refers to doing things right, while effectiveness means doing the right things. Three key factors that contribute to work efficiency and effectiveness are working at a good pace, being organized, and creating the right work space. The document also compares efficiency and effectiveness, noting that efficiency focuses on process and current output while effectiveness considers long-term strategy and desired output. Motivation of employees is discussed as an important tool for improving efficiency and effectiveness.
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The concept of efficiency and effectiveness
- 1. THE CONCEPT OFEFFICIENCY & EFFECTIVENESS Efficiency: Is doing things right Effectiveness: Is doing the right things Peter F. Drucker, 1909-2005 F. Nyarko, 2014
- 2. THE CONCEPT OFWORK EFFICIENCY & EFFECTIVENESS Working at Pace Being Organized Creating Space F. Nyarko, 2014
- 3. THREE SIGNIFICANT FACTORS Working at Pace •Work on timescale • Create interest in work •Work shift flexibility •Work with minimum of fuss • Consider work environment Being Organized • Know, where and how to start (know how to prioritize) • Arrange things in order • Maintain clean surroundings •Work with care and focus on what you are doing • Let it be part of you daily routine • Time managment Creating Space •Avoid conjestions • Create a moveble space • Be timely with task managment F. Nyarko, 2014
- 4. EFFECIENCY vs EFFECTIVENESS Efficiency: • Getting the maximum output with minimum input (objective performance) • Takes into consideration the present state • Doing things consistently • Focuses on the process Effectiveness: • Measures if actual output meets desired output • Takes into consideration the long term strategy • Having desires or innovative ways of working • Focuses on the results F. Nyarko, 2014
- 5. EFFECIENCY vs EFFECTIVENESS Source: www.cbsolutions.net F. Nyarko, 2014
- 6. USEFULNESS OF EFFECIENCY& EFFECTIVENESS • Efficiency & Effectiveness are useful management tools • Both concepts are to be used concurrently or interrelatedly • Very useful for monitoring and evaluating employees’ output • Helps to have a clear mind for creativity and innovative ideas • Both are performance indicators • Ability to get things done, on time and to avoid mistakes • One has the motivation and the determination to work harder F. Nyarko, 2014
- 7. TO BE EFFECIENTAND EFFECTIVE • Cooperate when directed – Allow room for improvement through feedback and mentoring • Avoid stressful situations • Identify the different multicultural work environments and learn to work within • Learn to create interest in your work environment • And stay inspired and inspire others F. Nyarko, 2011
- 8. MOTIVATION AS EFFICIENCY& EFFECTIVENESS TOOL • Employee motivation is "psychological forces that determine the direction of a person's behavior in an organization, a person's level of effort and a person's level of persistence“-Wikipedia • “Employee motivation is a mystery for many manager and – not all employees respond to same motivations – 5 factors (satisfaction, appreciation, recognition, inspiration and compensation) determine employee motivation. ”-J.P. Maroney (2004) • “Take care of employees and they’ll take care of your customers.”-Flavio Martins (Jan. 2014) F. Nyarko, 2014
- 9. MOTIVATION AS EFFICIENCY& EFFECTIVENESS TOOL Intangible motivations: • Share the customers feedback with your employees • Engage with employees to make them feel of a sense of belonging • Creating a positive work environment ensures a satisfying work experience and better results • Appraisal in the form of words Tangible motivations: • Invest in employee training to help them develop in their workmanship • Remuneration – Motivation in terms of incentives (lunch coupons, bonuses, salary advancement etc) – Offering work discounts if needed – Reward employees base on customer feedback- J.P. Maroney – Flexibility of working hours and tasks • Active support of sharing of task and managing task F. Nyarko, 2014
- 10. STAY MOTIVATED TOINSPIRE OTHERS Dream big, plan well, work hard, smile always and good things will happen-Sally Huss, 1991 F. Nyarko, 2014
- 11. Author: F. Nyarko Founder/Manager-Divine Global Consult Email: frank.nyarko@outlook.com Skype: k-frank512 Mobile: +358 (0)453414041 www.divineglobalconsult.com
Editor's Notes
- #2 1. Often efficiency becomes the vocabulary of every average worker. 2. Efficiency can also be defined as the ability to accomplish a job with a minimum expenditure of time. 3. Scientifically it is the ratio of output over given input 4. Efficiency creates repeated actions or tasks, i.e. doing same things in every given task 5. Effectiveness should rather be the target or goal of every worker. 6. Effectiveness is the extent to which an activity fulfils its intended purpose or function 7. Effectiveness creates a value-added process….-lãsceanu et al. (2004,.37) 8. Effectiveness considers future outcome 9. It enhances creativity & innovation 10. It is the extent to which objectives are met (‘doing the right things’)-Erlendsson (2002)
- #3 To work at/with pace is the ability to fulfill/complete a given task (pace=relative speed/movement from one end to another..,progress or change) Being organized is using a structured system/approach that allows you to find everything you need when you need it. Space is an area used for a particular purpose Creating space means making avelaible an area for a purpose