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How to make sense of a business challenge
What’s the SCORE?
Tom Graves – Principal, Tetradian Consulting
BCS EASG, London, 26 June 2018
What's the SCORE? - how to make sense of a business change
Use this toolsheet to assess
questions of the type:
“What can we do about…?”
Use this toolsheet to assess
questions of the type:
“What can we do about…?”
SCORE is designed to be used
with the Five Elements
method, for governance etc –
but it can be used standalone,
as here
SCORE is designed to be used
with the Five Elements
method, for governance etc –
but it can be used standalone,
as here
SCORE is designed to be used
with the Five Elements method,
for governance etc – but it can
also be used standalone, as
here
SCORE is designed to be used
with the Five Elements method,
for governance etc – but it can
also be used standalone, as
here
Use this toolsheet to create
a more effective bridge
between what we do
and what’s out there
Use this toolsheet to create
a more effective bridge
between what we do
and what’s out there
“What we do”:
Strengths and Challenges
are internal elements that are
in our control (sort-of)…
“What we do”:
Strengths and Challenges
are internal elements that are
in our control (sort-of)…
“What’s out there”:
Options and Responses are
external elements that come
from the ‘outside-world’
“What’s out there”:
Options and Responses are
external elements that come
from the ‘outside-world’
“A better bridge”:
our criteria for Effectiveness
will help to clarify what would
be ‘better’ or ‘worse’
“A better bridge”:
our criteria for Effectiveness
will help to clarify what would
be ‘better’ or ‘worse’
The SCORE domains
in more detail…
The SCORE domains
in more detail…
An initial question or
concern provides the
focus for the exploration
An initial question or
concern provides the
focus for the exploration
Our Strengths are
capabilities that we have
available to us
for use right now
Our Strengths are
capabilities that we have
available to us
for use right now
Our Challenges are
capabilities we need, to
address Options and
Responses
Our Challenges are
capabilities we need, to
address Options and
Responses
Our Options are offers or
affordances – opportunities,
risks and other openings –
that we see in or presented to
us by the real-world
Our Options are offers or
affordances – opportunities,
risks and other openings –
that we see in or presented to
us by the real-world
Our Responses are how the
real-world responds or reacts
to what we do or don’t do
Our Responses are how the
real-world responds or reacts
to what we do or don’t do
Our success-criteria -
Effectiveness - will help
to clarify what would be
‘better’ or ‘worse’
Our success-criteria -
Effectiveness - will help
to clarify what would be
‘better’ or ‘worse’
Using the SCORE toolsheet
in real-world practice…
Using the SCORE toolsheet
in real-world practice…
Enter any metadata
to identify the session
Enter any metadata
to identify the session
Specify an initial
focus-question or
concern
(and refer back to it often
throughout the session)
Specify an initial
focus-question or
concern
(and refer back to it often
throughout the session)
Bring in any already-known
effectiveness-criteria
identified in previous phases
of the work
Bring in any already-known
effectiveness-criteria
identified in previous phases
of the work
customers are
satisfiedStart anywhere!
“what Responses are
coming to us from the real-
world?”
Start anywhere!
“what Responses are
coming to us from the real-
world?”
Start anywhere!
“what would happen
if we do or don’t address this
Challenge?”
Start anywhere!
“what would happen
if we do or don’t address this
Challenge?”
Start anywhere!
“what’s the best way for us to
use this new Strength?”
Start anywhere!
“what’s the best way for us to
use this new Strength?”
Start anywhere!
“what does this new
opportunity, risk or Option
imply for us?”
Start anywhere!
“what does this new
opportunity, risk or Option
imply for us?”
Start anywhere!
“how can we improve our
Effectiveness?”
Start anywhere!
“how can we improve our
Effectiveness?”
Don’t just make lists!
use the dynamics of
interconnection to guide
to new insights
Don’t just make lists!
use the dynamics of
interconnection to guide
to new insights
Dynamics:
a real-world complaint
– a Response – brings
a Challenge to address
Dynamics:
a real-world complaint
– a Response – brings
a Challenge to address
“customers
can’t find
the information
they need”
Dynamics:
when resolved,
a Challenge can become
a new Strength
Dynamics:
when resolved,
a Challenge can become
a new Strength
customers are
satisfied
Dynamics:
a new Strength becomes
available to support
new Options
Dynamics:
a new Strength becomes
available to support
new Options
Dynamics:
being able to address
new Options will bring
new Responses
Dynamics:
being able to address
new Options will bring
new Responses
Remember to test
everything for
Effectiveness!
Remember to test
everything for
Effectiveness!
Now use the SCORE toolsheet
on your own business-question…
Now use the SCORE toolsheet
on your own business-question…
What's the SCORE? - how to make sense of a business change
Want to help us develop tools like these?
https://www.patreon.com/tetradian
Support us on Patreon
http://www.tetradian.com

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What's the SCORE? - how to make sense of a business change

  • 1. How to make sense of a business challenge What’s the SCORE? Tom Graves – Principal, Tetradian Consulting BCS EASG, London, 26 June 2018
  • 3. Use this toolsheet to assess questions of the type: “What can we do about…?” Use this toolsheet to assess questions of the type: “What can we do about…?”
  • 4. SCORE is designed to be used with the Five Elements method, for governance etc – but it can be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can also be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can also be used standalone, as here
  • 5. Use this toolsheet to create a more effective bridge between what we do and what’s out there Use this toolsheet to create a more effective bridge between what we do and what’s out there
  • 6. “What we do”: Strengths and Challenges are internal elements that are in our control (sort-of)… “What we do”: Strengths and Challenges are internal elements that are in our control (sort-of)…
  • 7. “What’s out there”: Options and Responses are external elements that come from the ‘outside-world’ “What’s out there”: Options and Responses are external elements that come from the ‘outside-world’
  • 8. “A better bridge”: our criteria for Effectiveness will help to clarify what would be ‘better’ or ‘worse’ “A better bridge”: our criteria for Effectiveness will help to clarify what would be ‘better’ or ‘worse’
  • 9. The SCORE domains in more detail… The SCORE domains in more detail…
  • 10. An initial question or concern provides the focus for the exploration An initial question or concern provides the focus for the exploration
  • 11. Our Strengths are capabilities that we have available to us for use right now Our Strengths are capabilities that we have available to us for use right now
  • 12. Our Challenges are capabilities we need, to address Options and Responses Our Challenges are capabilities we need, to address Options and Responses
  • 13. Our Options are offers or affordances – opportunities, risks and other openings – that we see in or presented to us by the real-world Our Options are offers or affordances – opportunities, risks and other openings – that we see in or presented to us by the real-world
  • 14. Our Responses are how the real-world responds or reacts to what we do or don’t do Our Responses are how the real-world responds or reacts to what we do or don’t do
  • 15. Our success-criteria - Effectiveness - will help to clarify what would be ‘better’ or ‘worse’ Our success-criteria - Effectiveness - will help to clarify what would be ‘better’ or ‘worse’
  • 16. Using the SCORE toolsheet in real-world practice… Using the SCORE toolsheet in real-world practice…
  • 17. Enter any metadata to identify the session Enter any metadata to identify the session
  • 18. Specify an initial focus-question or concern (and refer back to it often throughout the session) Specify an initial focus-question or concern (and refer back to it often throughout the session)
  • 19. Bring in any already-known effectiveness-criteria identified in previous phases of the work Bring in any already-known effectiveness-criteria identified in previous phases of the work
  • 20. customers are satisfiedStart anywhere! “what Responses are coming to us from the real- world?” Start anywhere! “what Responses are coming to us from the real- world?”
  • 21. Start anywhere! “what would happen if we do or don’t address this Challenge?” Start anywhere! “what would happen if we do or don’t address this Challenge?”
  • 22. Start anywhere! “what’s the best way for us to use this new Strength?” Start anywhere! “what’s the best way for us to use this new Strength?”
  • 23. Start anywhere! “what does this new opportunity, risk or Option imply for us?” Start anywhere! “what does this new opportunity, risk or Option imply for us?”
  • 24. Start anywhere! “how can we improve our Effectiveness?” Start anywhere! “how can we improve our Effectiveness?”
  • 25. Don’t just make lists! use the dynamics of interconnection to guide to new insights Don’t just make lists! use the dynamics of interconnection to guide to new insights
  • 26. Dynamics: a real-world complaint – a Response – brings a Challenge to address Dynamics: a real-world complaint – a Response – brings a Challenge to address
  • 27. “customers can’t find the information they need” Dynamics: when resolved, a Challenge can become a new Strength Dynamics: when resolved, a Challenge can become a new Strength
  • 28. customers are satisfied Dynamics: a new Strength becomes available to support new Options Dynamics: a new Strength becomes available to support new Options
  • 29. Dynamics: being able to address new Options will bring new Responses Dynamics: being able to address new Options will bring new Responses
  • 30. Remember to test everything for Effectiveness! Remember to test everything for Effectiveness!
  • 31. Now use the SCORE toolsheet on your own business-question… Now use the SCORE toolsheet on your own business-question…
  • 33. Want to help us develop tools like these? https://www.patreon.com/tetradian Support us on Patreon http://www.tetradian.com